My Best Buy™ Frequently Asked Questions
Membership
Account help
I have two My Best Buy accounts. Can I combine them?
Yes. You may combine two accounts that have the same primary information. For your security, this process must be done over the phone. Please call 1-888-BEST BUY (1-888-237-8289) for assistance.
Can I upgrade my membership?
Yes. You can upgrade your membership to My Best Buy Plus™ or My Best Buy Total™. Learn more about membership updates here.
Personal information
How can I find out about how Best Buy will use and protect my personal information?
For more information on Best Buy’s privacy practices, please review the Best Buy Privacy Policy.
How do I update my personal information in my BestBuy.com account?
You can update your email, phone, shipping address, payment info and more in your Account Settings.
Points Frequently Asked Questions
General info about points
What are points?
My Best Buy Plus™ and My Best Buy Total™ members, and My Best Buy® Cardmembers earn points on their Best Buy purchases, which can be redeemed for certificates and other rewards. My Best Buy® Cardmembers who are also My Best Buy Plus™ or My Best Buy Total™ members get 6% back* in rewards on Best Buy purchases (5% for being a My Best Buy® Cardmember and 1% for being a My Best Buy Plus™ or My Best Buy Total™ member). My Best Buy® Visa® Cardmembers also earn points on purchases made outside of Best Buy wherever Visa® is accepted.
Learn about ways to earn and use points as a My Best Buy Plus™ or My Best Buy Total™ member
When can I begin earning points?
You are able to earn reward points for each eligible purchase when using your My Best Buy® Credit Card and/or from being a My Best Buy Plus™ or My Best Buy Total™ member as soon as you join the program. Reward points become usable after vesting, 15 days from purchases made at Best Buy.
How can I get My Best Buy points?
If you are a My Best Buy® Credit Cardmember and/or a My Best Buy Plus™ or My Best Buy Total™ member, you will earn points on qualifying purchases at Best Buy retail store locations, BestBuy.com, the Best Buy mobile app and other select Best Buy properties. For more information, see the full terms and conditions.
View your current points balance
If you are a My Best Buy® Visa® Cardmember, you will also earn points on purchases made outside of Best Buy wherever Visa® is accepted.
Help with points
How do I access my points and reward certificates?
Sign in and view your account on BestBuy.com.
How do I get credit for a missing My Best Buy® Credit Card purchase?
Call 1-888-BEST BUY and have your receipt with you. Points will post to your account approximately 15 days after purchase.
What should I do if I think there is an error in the points I’ve received?
If it involves a Best Buy store or BestBuy.com purchase, please confirm it was an eligible purchase and that the item wasn’t returned at a later date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account. If you have questions, please call 1-888-BEST BUY and have your receipt handy.
What happens to my points if my My Best Buy® Credit Card is closed?
If you or the Card issuer closes your My Best Buy® Credit Card account, you will have 90 days to redeem your points. Any unused points will be forfeited after such time. If you are an active My Best Buy Plus™ or My Best Buy Total™ member, your points will remain in your account.
What happens to my points if my My Best Buy Plus™ or My Best Buy Total™ membership is canceled?
When you cancel your My Best Buy Plus™ or My Best Buy Total™ membership, any points that you have accrued will be converted into certificates, if possible. If you had less than 250 points accrued, those points will be lost. If you are also an active My Best Buy® Credit Cardmember, you will keep your points.
If a member moves between tiers (from My Best Buy Plus™ to My Best Buy Total™ or vice versa), are there any reward point implications?
No, moving between tiers within the same day/transaction will not result in any loss of points.
Why didn’t I get points?
There are a few reasons you may not be seeing points in your account, including:
- You were not signed into your My Best Buy Plus™ or My Best Buy Total™ account when you made a purchase
- Purchases were not made on the My Best Buy® Credit Card (and you are not a My Best Buy Plus™ or My Best Buy Total™ member)
- Points may still be pending; it takes about 15 days from the Best Buy purchase date or delivery date for points to be posted to your account
- You may have chosen the financing option, instead of points, when you used your My Best Buy® Credit Card. My Best Buy Plus™ and My Best Buy Total™ members are still eligible to earn 1% on financed purchases at Best Buy.
- Purchases made for resale
- Purchases of Best Buy Gift Cards
- Certain sales tax, state fees, service charges or other fees paid on your My Best Buy® Credit Card
- Payments made to your My Best Buy® Credit Card
- Other exceptions may apply
Where are my points?
You can verify your purchases on the Rewards History page. Points post to your account approximately 15 days after your Best Buy store transaction or your BestBuy.com shipping date.
Calculation and timing of points
How are my points calculated with the My Best Buy® Credit Card or My Best Buy® Visa® Card as a My Best Buy Plus™ or My Best Buy Total™ member?
My Best Buy Plus™ and My Best Buy Total™ members get 0.5 points per $1 spent (1% back in rewards) on qualifying Best Buy purchases. My Best Buy® Credit Cardmembers get 2.5 points per $1 spent (5% back in rewards) on qualifying Best Buy purchases when they choose Standard Credit with their My Best Buy® Credit Card. If a My Best Buy Plus™ or My Best Buy Total™ member uses their My Best Buy® Credit Card and chooses Standard Credit, they will receive both points benefits, which are calculated separately, for a total of 6% back in rewards. If you have the My Best Buy® Visa® Card, you can earn rewards on purchases outside of Best Buy where Visa® is accepted. See the latest offers by visiting BestBuy.com/CreditCard.
Can I get points when I purchase Best Buy Gift Cards?
No, Best Buy gift cards do NOT qualify to earn reward points.
When do my points appear on my account?
For most eligible Best Buy purchases, your points will post to your account approximately 15 days from your purchase date, delivery date or shipment date.
Points for purchases made outside Best Buy with a My Best Buy® Visa® Card post monthly, based loosely on the credit card statement cycle.
What happens to my points when I return an item?
The points you received for that purchase will be deducted from your My Best Buy account. View Program Terms for more information.
Getting reward certificates
What is a reward certificate?
A reward certificate provides a discount on the purchase of qualifying Best Buy or BestBuy.com purchases.
How many points do I need to get a reward certificate?
You receive a reward certificate by accumulating at least 250 My Best Buy points — 250 points equals a $5 reward certificate.
How do I issue a reward certificate?
My Best Buy Plus™ and My Best Buy Total™ members who are not My Best Buy® Credit Cardmembers can manually redeem points toward a reward certificate through their account. My Best Buy Plus™ and My Best Buy Total™ members will also have their accumulated points balance automatically converted into certificates each year on March 1. By default, My Best Buy® Credit Cardmember’s reward certificates are automatically issued and emailed to them when they reach 250 points. If you have set your certificate preference level above 250 points, or if you’re banking your points, visit the rewards overview page to issue a certificate manually.
How does point banking work?
My Best Buy® Credit Cardmembers are eligible to save points until they are ready to issue a reward certificate. My Best Buy Plus™ and My Best Buy Total™ members who are not My Best Buy® Credit Cardmembers are eligible to bank points until they choose to redeem for a rewards certificate or until each year on March 1 when reward certificates will be automatically issued. My Best Buy® Credit Cardmembers may also choose reward certificates to auto-issue at select reward denominations (e.g., $5, $10, $20, $50, $100). In your Rewards section, tap the “Change” link to change your preferences anytime. See your rewards preferences.
Does point banking on the My Best Buy® Credit Card operate differently than banking through My Best Buy Plus™ or My Best Buy Total™?
Yes, My Best Buy Plus™ or My Best Buy Total™ members who are not My Best Buy® Credit Cardmembers will have their points automatically converted into certificates each year on March 1. If you are a My Best Buy® Credit Cardmember, your points do not automatically issue certificates each March 1.
Can I convert a reward certificate back into points?
No, once a reward certificate has been issued, you must use it toward a purchase at Best Buy or BestBuy.com before the reward certificate expiration date.
Can I get my certificates mailed to me instead of printing them?
No, but you can redeem reward certificates in store by providing your member ID or scan your reward certificate bar code using your mobile phone — no printing is required.
Can I use my reward points to redeem for gift cards?
Yes, learn more about redeeming points for gift cards here.
Using reward certificates
Where can I use reward certificates?
Reward certificates can be used toward the purchase of nearly any product or service in store or online. They may be used on any qualifying product or service in an amount greater than the value of the reward certificate, excluding sales tax. Reward certificates typically may be combined with other offers.
Do reward certificates expire?
Yes, reward certificates will expire on the date printed on each certificate.
Can I give my reward certificate to a friend or family member?
No, reward certificates are not transferable and may only be used by the member to whom they are issued. This means that you may be required to show identification at the time of purchase. Reward certificates have no cash value.
Do I have to print my reward certificate to use it in a Best Buy store?
No, you can ask the store associate to look up your reward certificates. Or you can redeem reward certificates on your mobile phone. Just download the free Best Buy mobile app.
Are there exclusions when using a reward certificate?
Yes, certain exclusions apply. See the Program Terms for exceptions.
Help with reward certificates
Why don’t I see a reward certificate even though I have enough points?
As a My Best Buy Plus™ or My Best Buy Total™ member or My Best Buy® Cardmember, you may have set your preferences to issue reward certificates at a higher amount or to bank your points. If you have at least 250 points in your account, you can issue a certificate by managing your rewards.
Can you replace my expired reward certificate?
No, used or expired reward certificates cannot be replaced.
If I return an item where reward certificates were used, do I get them back?
Yes, for active My Best Buy Plus™ and My Best Buy Total™ members and My Best Buy® Credit Cardmembers, if you made a purchase using reward certificates and your order is returned or canceled, we will refund the points to your My Best Buy account within 3–6 business days.
What if I lose my reward certificate?
When shopping in a Best Buy store, you can also ask your cashier to look up your available certificates and apply them to your purchase.
Getting promotional certificates
What is a promotional certificate?
As part of your My Best Buy membership, you may receive promotional certificates that provide a discount on the purchase of a qualifying Best Buy or BestBuy.com purchase.
Can you replace my expired promotional certificate?
No. Used or expired promotional certificates cannot be replaced.
If I return an item where promotional certificates were used, do I get them back?
No. Certificate value is forfeited upon the return of products or services purchased with promotional certificates.
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