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My Best Buy® Terms

Last Updated 2/14/23

Thank you for reviewing the terms (“Terms”) for the My Best Buy® program (the “Program”). These Terms are between you and Best Buy Stores, L.P. and/or its affiliates (“Best Buy” or “us” or “we”) and govern our respective rights and obligations. You become a My Best Buy member by enrolling in or participating in the Program. The Program is also subject to our Terms and Conditions and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements. The Terms, together with applicable terms related to any promotional offers provided to you for use with the Program, constitute the entire agreement between you and Best Buy® related to the Program. Best Buy may update or terminate the Terms and the Program at its sole discretion. If we make changes to the Terms or terminate the Program, we may notify you by email and/or post new Terms at BestBuy.com. You agree to any updates to the Terms by participating or remaining in the Program. If you have a My Best Buy Credit Card, please see My Best Buy Credit Card account Terms for additional information relevant to your use of the Card.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECTS YOUR RIGHTS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION SECTION BELOW. 

1.    Eligibility

A.    Age
Membership is open to individual U.S. residents (50 states, DC, and Puerto Rico) at least 13 years of age. If you are between 13 and the age of majority (18–21 years old), you may join the Program only with the permission of a parent or guardian.

B.    Email and Electronic Communications
You must provide and maintain a valid email address and promptly update your Program account (“account” or “Program account”) with any changes, and you acknowledge and expressly consent to receipt of electronic communications from Best Buy about your membership in the Program and promotional offers.

C.   Participating Properties
Membership is valid at Best Buy retail store locations in the United States (50 states, DC, and Puerto Rico), BestBuy.com, the Best Buy mobile app, and other select Best Buy properties (together, “Participating Properties”). Please note that some products purchased at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores or at Pacific Sales locations within Best Buy Stores are not eligible to get points toward My Best Buy reward certificates, and reward certificates may not be redeemed toward the purchase of certain products at those locations.

D.   Account Activity

To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made with your My Best Buy membership at least once in every rolling 24-month period or having an open My Best Buy Credit Card account.

If your Program account is inactive for 24 months and you do not have an open My Best Buy Credit Card account, we will terminate your Program account. You may return your Program account to active status at any point during the 24-month period by simply engaging in account activity. If you wish to be a member in the Program after you are terminated, you must create a new Program account. If you have points at the time we terminate your Program account, you will forfeit any points that have not been redeemed within 90 days of termination.

To remain eligible to earn points as a My Best Buy Credit Cardmember, you must also maintain an open My Best Buy Credit Card account. If you or the card issuer closes your My Best Buy Card account, you will have 90 days to redeem your points with any unused points forfeited after such time.

Please see also Section 6, Member Cancellation, for additional information.

E.   Resellers
Resellers are excluded from the Program. If we, in our sole discretion, determine you to be a reseller, your account may be terminated in accordance with Section 6 below.

2.    Benefits

A.   Point Receipt for My Best Buy Credit Cardmembers

Members who use their My Best Buy Credit Card on eligible transactions at Participating Properties or with certain Best Buy promotional partners periodically identified by Best Buy (“Best Buy Partners”) may be eligible to receive points on qualifying Net Purchases. My Best Buy Credit Cardmembers will receive 5% back in rewards (2.5 points for every $1 spent) made on qualifying Net Purchases with a My Best Buy Credit Card. My Best Buy Visa® Cardmembers may also be eligible to receive 1 point for every $2 of qualifying Net Purchases outside Best Buy or Pacific Sales® Kitchen and Bath Centers LLC stores made with the My Best Buy Visa. In addition, certain limited-time promotions may enable Credit Cardmembers to receive additional points for purchases with Best Buy Partners. “Net Purchase” means any purchase of goods or services on My Best Buy Credit Cards but excluding: 1) refunds, returns and/or unauthorized transactions; 2) cash advances or balance transfers; 3) any purchase of a product that is functionally equivalent to cash or a cash transaction, including without limitation, wire transfers, money orders, bets, lottery tickets or casino gaming chips; 4) certain taxes and delivery charges; 5) any annual fee or other fees paid on these cards; or 6) other excluded items or transactions in particular promotions.  Also, in the instance where more than one My Best Buy Credit Card is used on an individual transaction, Best Buy reserves the right to apply points to the My Best Buy Credit Card with the highest charge.

B.    Point Receipt Exclusions for My Best Buy Credit Cardmembers
Best Buy may also periodically identify certain products and offers that are excluded from receiving points. For illustration, the following purchases by My Best Buy Credit Cardmembers are excluded (“Non-Qualifying Purchases”): 1) purchases made prior to becoming a member; 2)  purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay); 3) purchases from third party sites operating on Best Buy’s behalf; transactions including instant rebates; 4) pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product); 5) purchases made for resale; 6) purchases involving promotional financing; 7) purchases of Best Buy gift cards; 8) sales tax; 9) donations; 10) service charges, regulatory fees or other excluded transactions or charges in particular promotions; and 11) certain commercial purchases.

C.  Point Redemption for My Best Buy Credit Cardmembers
My Best Buy Credit Cardmembers may redeem points toward the issuance of reward certificates, or they may also use points with certain Best Buy Partners. If you are a My Best Buy Credit Cardmember, for every 250 My Best Buy points you receive, you will be eligible to receive a $5 reward certificate. Reward certificates are coupons for discounts on future purchases at Participating Properties and may be redeemed only for a discount on purchase amounts equal to or greater than the sum of the reward certificate(s) presented for redemption, excluding “Non-Qualifying Redemptions” (see below). Reward certificates are not transferable and may be used only by the member to whom they are issued. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Reward certificates have no cash value, and no change will be given for reward certificate redemption. Reward certificates may be used only once. Reward certificates expire at 11:59 p.m. CT on the expiration date shown on the reward certificate. Reward certificate value forfeited upon return of product or service purchased with certificate.

D.   Point Redemption Exclusions for My Best Buy Credit Cardmembers
You may redeem reward certificates when the purchase value (excluding tax) exceeds the reward certificate amount. Redemption of reward certificates is excluded from the following purchases and transactions (“Non-Qualifying Redemptions”): 1) Prior purchases; purchases of leased products; purchases/rentals at rent-to-own locations inside Best Buy Stores; 2) purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay); 3) purchases of Best Buy or other third party service contracts, extended warranties or protection plans; 4) purchases from third party sites operating on Best Buy’s behalf; 5) certain purchases at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores, or at Pacific Sales locations within Best Buy Stores; 6) purchases of Best Buy gift cards; 7) purchases at Best Buy kiosks; 8) purchases made for resale; 9) payment on any My Best Buy Credit Cards; 10) certain premium major home appliances and home theater products; 11) any online transaction that contains the purchase of a Best Buy gift card; 12) sales tax, service and other excluded charges; 13) discounted commercial purchases; and 14) other exclusions in particular promotions.

E.   Member Pricing
Member purchases of certain products and services (which may include Non-Qualifying Purchases) may be eligible for discounts or reduced member pricing at Best Buy retail stores, on BestBuy.com, and the Best Buy mobile app (“Member Pricing”). These are limited-time offers and subject to offer limitations communicated by us. For example, certain Apple and Beats products identified by us may be eligible for Member Pricing from time to time.

F.   Promotional Certificates for Non-My Best Buy Credit Cardmembers

Members who do not have a My Best Buy Credit Card may be eligible to receive promotional certificates. These certificates have no cash value, and change will not be given for redemption. Certificates may be used only once. Certificate value forfeited upon return of product or service purchased with certificate. Certificates are valid until midnight (CT) on the expiration date specified. Additional limitations and exclusions may apply. Please see certificate terms and conditions.

G.  Additional Benefits

Members may receive additional benefits identified by Best Buy from time to time. You are encouraged to visit My Best Buy member benefits for a summary.

3.    Privacy Policy

The information you provide as a member of the My Best Buy Program will be handled according to the Best Buy Privacy Policy. If you are interested in learning more about Best Buy privacy practices, please contact Best Buy at 1-888-BEST BUY (1-888-237-8289) or visit BestBuy.com/Privacy.

4.    Terms May Vary

Occasionally Best Buy tests new products, services or promotions. If you choose to participate, the terms and conditions in such tests may vary from the Terms. We will identify the changes when different terms and conditions apply.

5.    Limitations
You may not transfer or assign your Program membership or any Program benefits. Only one Program membership will receive points in any one transaction. Points, and reward certificates have no cash value and may not be transferred except as specified on BestBuy.com/MyBestBuy. Additional restrictions may apply to Best Buy employees.

6.    Membership Cancellation
You may cancel your membership in the Program at any time by email or phone (1-888-BEST BUY).

If you are a My Best Buy Credit Cardmember, and you or Best Buy cancel your membership, you will forfeit any remaining points after 90 days.

If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.

We may not issue you any reward certificate(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or those of another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

7.    Member Communications
You may view your membership activity online at BestBuy.com/signin. For information about your membership, contact Best Buy by email or phone (1-888-BEST BUY) with your member ID.

Or you can contact us by mail at:
My Best Buy Program
P.O. Box 949
Minneapolis, MN 55440-0949

We may, in our discretion, change these Terms, BestBuy.com Terms and Conditions, Privacy Policy, My Best Buy Credit Card account Terms, or any aspect of Program membership at any time without notice. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.

8.    General Program Information
The My Best Buy Program is brought to you by Best Buy Stores, L.P. BEST BUY, the BEST BUY logo, the tag design, BESTBUY.COM, MY BEST BUY, and other logos and taglines are the intellectual property of BBY Solutions, Inc., licensed to Best Buy Stores, L.P., and others under controlled conditions. Program Terms are void where and to the extent prohibited by law. Taxes may apply where required by law.

9.    Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN BESTBUY.COM TERMS AND CONDITIONS, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR BEST BUY’S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD.

10.     Dispute Resolution by Binding Individual Arbitration

ANY DISPUTE INVOLVING YOU AND BEST BUY OR ANY OF ITS AGENTS MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION, EXCEPT AS FOLLOWS: 

  • ANY DISPUTE FALLING WITHIN THE JURISDICTIONAL SCOPE AND AMOUNT OF AN APPROPRIATE SMALL CLAIMS COURT MUST BE BROUGHT IN SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; AND
  • ANY DISPUTE TO SEEK TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS MAY BE BROUGHT IN ANY COURT OF COMPETENT JURISDICTION.

“Dispute” shall be interpreted broadly and cover any claim or controversy arising out of or relating in any way whatsoever to your relationship or interaction with Best Buy, its agents, and its present and future subsidiaries, affiliates, and designees — including, but not limited to, GreatCall, Lively, Geek Squad, Magnolia, and Pacific Sales — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Examples of relationships or interactions giving rise to a covered claim include, without limitation: (1) your use of Best Buy’s websites; (2) your membership in any Best Buy loyalty or rewards program (e.g., My Best Buy®) or subscription-based services (e.g., Best Buy Totaltech™); (3) your receipt of delivery, repair or installation services or consultation services provided by Best Buy or its agents; (4) any communications between you and Best Buy; (5) application for financing; and/or (6) your purchase of products or services offered, sold, or distributed by Best Buy including, but not limited to, any Dispute arising from the advertising of, or the sales practices related to, such products and services. If you are a My Best Buy® member, Dispute shall also include all disputes that arose before your enrollment in, and after the cancellation or termination of, the My Best Buy® program, including any claims that are the subject of a purported class action litigation.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE DISPUTES. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY, LESS DISCOVERY, AND LIMITED APPELLATE REVIEW. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD.

Before either Party may initiate an arbitration proceeding, you and Best Buy agree to engage in a good faith effort to resolve the Dispute informally for 60 days, unless that time is extended by agreement. If you intend to initiate an arbitration proceeding, you must first send a fully completed notice of your Dispute (the “Notice”) to Best Buy. The Notice must include your name and contact information (address, telephone number, and email address) and information sufficient to enable Best Buy to identify any transaction at issue. The Notice must also include a detailed description of (1) your Dispute; (2) the specific facts supporting your claim(s); (3) the nature and basis of the damages you claim to have suffered; and (4) a calculation and explanation of the relief sought. Your Notice shall be personally signed by you and sent to Best Buy at CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603 or by email at Arbitration@BestBuy.com. If Best Buy intends to initiate an arbitration proceeding, it will send a Notice to you at the contact information we have on file. If requested by Best Buy as part of this mandatory informal dispute resolution process, you agree to personally participate (along with your counsel, if you are represented) in a telephone conference to discuss the potential resolution of the Dispute between you and Best Buy. If the Dispute is not resolved within 60 days after receipt of the Notice (or the longer period agreed to by the Parties), you or Best Buy may proceed with individual arbitration (this informal process is a condition precedent to doing so.). If the sufficiency of a Notice or compliance with this mandatory informal dispute resolution process is at issue, it may be decided by a court at either Party’s election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue. A court shall have the authority to enforce this condition precedent, which includes the power to enjoin the filing or prosecution of a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the Parties engage in this informal process.

If the Parties are not able to resolve the Dispute through the mandatory informal dispute resolution process referenced above, either Party may initiate an arbitration proceeding by sending a demand to the American Arbitration Association (AAA) that describes the nature and basis for the claim and includes all of the information required in the Notice. The Party initiating arbitration must include as part of the demand a personally signed certification of compliance with the informal dispute resolution process. You may serve a copy of a demand on our registered agent CT Corporation System, Inc., 1010 Dale Street North, St. Paul, MN 55117-5603. The arbitration will be governed by the AAA’s applicable Consumer Arbitration Rules or Commercial Arbitration Rules (collectively, the “AAA Rules”), as appropriate, and as modified by these Terms, and will be administered by the AAA. The AAA Rules and the form for filing an arbitration claim are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Dispute Resolution section, another arbitration provider shall be selected by the Parties that will administer the arbitration consistent with it. If the Parties cannot agree on a provider, one shall be selected by a court that will administer the arbitration consistent with this Dispute Resolution section.

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s Rules; however, Best Buy will consider reimbursing the consumer portion of the AAA fees upon a showing of financial hardship.

The Parties shall be responsible for their own attorney’s fees and costs in arbitration, unless they are authorized by law, or the arbitrator determines that a claim or proceeding was frivolous or brought for an improper purpose or in bad faith (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The arbitrator shall apply the provisions of Federal Rule of Civil Procedure 68 after entry of the award.

You may choose to have the arbitration conducted by telephone, virtually, based on written submissions, or at an in person hearing in the county where you live or at another mutually agreed upon location. Best Buy reserves the right to request a hearing from the arbitrator. You agree to personally appear at any in person hearing (along with your counsel if you are represented).

YOU AND BEST BUY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THIS MEANS THAT YOU MAY NOT PURPORT TO ACT ON BEHALF OF A CLASS OR ANY OTHER PERSON. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not award relief for or against anyone who is not a party to the arbitration proceeding. Further, unless both you and Best Buy agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If a court determines that a claim for public injunctive relief may not be waived and all appeals from that decision have been exhausted, then the Parties agree that any claim for public injunctive relief shall be stayed pending arbitration of the remaining claims. If this specific paragraph is found to be unenforceable, then the entirety of this dispute resolution provision (except for the jury trial waiver) shall be null and void.

This paragraph sets forth additional procedures that apply to mass arbitrations. If twenty-five (25) or more similar claims are asserted against Best Buy by the same or coordinated counsel or are otherwise coordinated, you understand and agree that these additional procedures apply, and that the resolution of your Dispute might be delayed. Counsel for the claimants and counsel for Best Buy shall each select fifteen (15) cases (per side) to proceed first in individual arbitration proceedings as part of a bellwether process. Each of these thirty (30) cases shall be assigned to a different arbitrator. The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of this bellwether process. If the Parties are unable to resolve the remaining cases after the conclusion of the initial thirty (30) proceedings after conferring in good faith, each side shall select another fifteen (15) cases (per side) to proceed to individual arbitration proceedings as part of a second bellwether process. Each of these thirty (30) cases shall be assigned to a different arbitrator. The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a bellwether process. A single arbitrator shall preside over each case. Only one case may be assigned to each arbitrator as part of a bellwether process unless the Parties agree otherwise. Identical sets of arbitrators shall not be assigned to sets of bellwether proceedings. This staged process shall continue with thirty (30) cases in each set of bellwether proceedings, consistent with the parameters identified above, including that the remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed, until all the claims included in these coordinated filings, including your case, are adjudicated, settled, or otherwise resolved. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to these additional procedures that apply to mass arbitrations from the time of the first cases are selected for a bellwether process until the time your case is selected for a bellwether process, withdrawn, or otherwise resolved. You and Best Buy agree to engage in this process in good faith. A court shall have the authority to enforce this paragraph and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against Best Buy.

If for any reason a claim may proceed in court rather than in arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL, UNLESS SUCH WAIVER IS UNENFORCEABLE. THIS MEANS THAT ANY CLAIM WOULD BE DECIDED BY A JUDGE, NOT A JURY.

This dispute resolution provision shall be governed by the Federal Arbitration Act. It shall survive any termination or cancellation of, or your participation in, any membership programs or subscription services and your relationship with Best Buy. Any amendments to this dispute resolution provision shall not affect any then-active or pending arbitration proceeding.

11. Applicable Law
THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF MINNESOTA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES AGAINST BEST BUY.

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