Complex Range Install (37" or Larger)
Q: What are some examples of permit fees that may not be included in the installation service?
A: Permit fees that may not be included in the installation service include fees for valve replacement if the valve is corroded or not code-compliant. Other examples are not provided in the context.
Q: Does the service include connecting the range to both a gas shutoff valve and an electrical source?
A: Yes, the service includes connecting the range to both a functional, non-corroded gas shutoff valve and an electrical source behind the unit. However, the gas connection to the shutoff valve requires a new gas connector kit (purchased separately), and for dual fuel units, an electrical connection requires a new three or four prong power cord (purchased separately).
Q: Under what circumstances might the installation result in a drop-off only appointment?
A: The installation might result in a drop-off only appointment if the valve is corroded or not code-compliant, or if the permit fees are not paid. In these cases, the installation team may not be able to complete the installation and will leave the product at the customer's home.
Q: What safety measures are taken during the installation, such as installing the anti-tip bracket?
A: The installation includes safety measures such as installing an anti-tip bracket. This is a crucial step as it prevents the range from tipping over, ensuring the safety of the users. If the customer refuses the installation of the anti-tip bracket, the unit cannot be installed for safety reasons.
Q: What does the Complex Range Install service include?
A: The Complex Range Install service includes installing the range and connecting it to a functional gas shutoff valve and electrical source. It also includes installing anti-tip brackets, doors, handles, knobs, grates, burner caps, trim pieces, and all other accessories included with the unit. Additionally, the service includes leveling and testing the unit and providing a customer demonstration.
Q: Are there any additional parts or materials I need to purchase separately for the installation?
A: Yes, there are additional parts and materials that need to be purchased separately for the installation. These include a new required gas connector kit and, for dual fuel units, a new three or four prong power cord.
A: For dual fuel units, a new three or four prong power cord is required. However, this power cord is not included in the installation service and must be purchased separately.
Q: What is the purpose of the customer demonstration provided after the installation?
A: The purpose of the customer demonstration provided after the installation of the Complex Range Install (36" or Smaller) is to ensure that the customer is familiar with the proper and safe operation of the range. It is a safety requirement and if the customer refuses the demonstration, the unit cannot be installed.
Customers enjoy the Complex Range Install (36" or Smaller), especially the overall performance of the installation. Customers mentioned that the installers were very knowledgeable. However, some customers reported issues with the gas line connection after the installation.
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