Cuisinart - Coffee Center 12-Cup K-Cup Pod Coffee Maker - Copper Classic

Q: When I make a single serving, the grounds get in my cup and are all over the top of the chamber. The hole punched in the top of the pod is much bigger than the bottom. What’s going on?

A: Hi....my machine is doing the same thing. It's exploding the k cups and the grounds are going in my coffee cup and in the chamber. It's happened twice today and I'm not a happy camper having to clean up the mess. I'm thinking about returning the unit.

Q: Is there anyway to turn the keep warm function back on? We brewed a pot of coffee, then used the single serve side and it turned the keep warm function off. Any way to turn it back on without brewing more coffee?

A: When the "Warm" setting shuts off and there's still coffee in the pot, I just hit the Brew button to reset "warm". The coffee maker senses that brewing was completed and then goes into warm mode.

Q: Single serve side all 3 lights flashing and not brewing makes loud gurgling sound

A: Clean the puncture needle on top of the lid that punctures the k-cup it’s probably plugged. Lift the lid and take the 4 screw out, this allows you to get that top plate down and exposes the top of the needle and the rubber hose then you can take it apart and clean it. Just be careful it’s sharp.

Q: My Cusinart SS-15 has the 3 cup volumes lights flashing blue and will not send the water through the coffee cup in the single dispenser. Why would these lights flash and how do you fix the issue. The unit is about 1 year old.

A: I recently experienced the same issue with my SS-15. Will not brew, and the three cup-size lights are flashing on and off. Nothing that I tried would start the unit working, and I did not find any solution to this on the internet. So....I called Cuisinart customer service....and a person answered!!! They informed me that there is a "reset process" for this problem: Per Cuisinart customer service: remove water reservoir locate toggle switch on the Right side of unit flip toggle on and off for 60 seconds unplug machine for at least 10 minutes Re-attach reservoir and plug unit back in....the unit should have reset. Once unit is working, descale unit with 50/50 white vinegar and water in reservoir. (3-4 brewed cups) then flush unit out by brewing 4-6 cups of plain water. I'm in the process of trying the above solution, not finished with it yet.

Q: Hello, I bought the coffeemaker two weeks ago and right after the first week it asked me to clean. I cleaned it, however the next day the cleaning button was still red. can you suggest me what to do? Thank you!

A: If you are talking about the clean light on the k cup side, put a large coffee cup under the spout on the cup side. Fill reservoir with 1/3 white vinegar and 2/3 water. Hold down both of the two left buttons on the Kcup side, which are the 6 and 8 ounce buttons. Run again and again until reservoir is empty. The light should go away. Hope is worked for you. It worked for me.

Q: The single serve side won't brew. Water in - check; cover opened and closed, clicking in place - check; push the 10-oz button and it flashes - check; hear the motor for a moment - check; then it stops and all three cup sizes blink and nothing comes out.

A: Three flashing lights means the coffee maker overheated due to the top needle being clogged. Open the top and stick the end of a paper clip into the hole. It will clear the clog and it will work normally. This is from the owners manual and has to be done from time to time based on use.

Q: I have the Cuisinart with the k-cup feature. When I use a k-cup and lift the lid after it brews I find what looks like the ground coffee has blown back around the top needle. I also noticed that the black rubber gasket at the top needle ruptures top ofcup

A: We push the k-cup down as we insert, to pop the bottom. That releases the pressure and we haven't had any more problems. Hope this helps

Q: Do you have to refill the water every time for the k cup side? Or does it have a large enough container to hold enough water for multiple refills.

A: It holds 40 oz of water in the single serve reservoir. Makes several cups.