Dyson - Outsize Cordless Vacuum - Nickel
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Description
Features
Full-size cleaning without the cord
Full-size Bin. Full-size cleaner head. Twice the run time.²
Engineered for whole-home, deep cleans
Suction power, run time and tools designed to deep clean your whole home.
Full-size bin. Full-size cleaner head
Covers more floor with each pass. 150% bigger bin than the Dyson V15 Detect for longer cleans between emptying.
Intelligently optimizes suction and run time across all floor types
Dyson DLS technology automatically senses and adapts to changes in floor type to extend run time. The right balance of power and run time when you need it.
LCD screen displays run time and performance
Digital display shows run time countdown to the second and maintenance alerts, giving you complete control of your clean.
Suction power
90% more suction than the Dyson V8™ vacuum.¹
Up to 120 minutes of run time²
Dyson's only vacuum with two batteries for extended cleaning.
High Torque XL cleaner head
High Torque XL cleaner head is 25% larger than the High Torque cleaner head to cover more of your home, faster. Automatically adapts suction and power to deep clean different floor types without changing cleaner heads.
Advanced whole-machine filtration
Advanced whole-machine filtration traps 99.99% of particles, dust and allergens as small as 0.3 microns.³
Engineered for larger homes with pets
The Dyson Outsize cordless vacuum is engineered for larger homes with pets.
In the box
5 Dyson engineered tools for versatile whole-home and car cleaning. Including the Hair screw tool with an anti-tangle conical brush bar for removing pet hair from upholstery and tight spaces.
Converts to a handheld
Converts to a handheld for cleaning cars, stairs and upholstery.
18-cyclone concentric array
18-cyclone concentric array generates centrifugal forces up to 79,000g trapping fine dust and dirt in the bin, so your vacuum never loses suction.
¹Tested at the cleaner head to ASTM F558, dust-loaded.
²Run time based on consecutive use of two battery packs. Actual run time will vary based on power mode, floor type and/or attachments used.
³In Boost mode. All other modes achieve at least 99.97% filtration
What's Included
Dyson Outsize Cordless Vacuum Cleaner
High Torque XL cleaner head, hair screw tool, crevice tool, combination tool, stubborn dirt brush, mini soft dusting brush
2x batteries, docking station, charger, additional charger, wand storage clip
Owner's manual
Key Specs
- PetYes
- Cleaning Path Width12 inches
- Vacuum TypeHandheld vacuums
- Bin Capacity0.5 gallons
- Product Weight7.85 pounds
- BaglessYes
- Compatible Floor TypeAll floors
- Amperage14.8 amperes
- Corded/CordlessCordless
- Wattage435.12 watts
- Carpet Height AdjustmentsNo
- Wet And Dry UsageNo
- Filter TypeOther
- HypoallergenicYes
- Multi SurfaceYes
- Washable FilterYes
- Battery Charge Time270 minutes
- Attachments IncludedHigh Torque XL cleaner head, Hair screw tool, Crevice tool, Combination tool, Stubborn dirt brush, Mini soft dusting brush, Docking station
- Maximum Runtime120 minutes
- Crevice ToolYes
General
- Product NameOutsize Cordless Vacuum
- BrandDyson
- Model Number368341-01
- ColorNickel
- Color CategoryGray
Dimension
- Product Height50 inches
- Product Length11.7 inches
- Product Width12.5 inches
Performance
- Adjustable SuctionYes
Feature
- BaglessYes
- Amperage14.8 amperes
- Wattage435.12 watts
- Wet And Dry UsageNo
- Filter TypeOther
- Headlight(s)No
- Voltage29.4 volts
- Number of Speed Settings3
Certifications Listings & Approvals
- Product Safety Certifications and StandardsETL Listed, UL Listed
Warranty
- Manufacturer's Warranty - Parts2 years
- Manufacturer's Warranty - Labor2 years
Other
- UPC885609023076
Customer reviews
Rating 4.7 out of 5 stars with 518 reviews
(518 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Outsize Cordless Vacuum's battery life, power, and suction capabilities very positively. They appreciate the convenience of its cordless design and the variety of attachments included. However, some find it to be heavy and expensive, and a few have concerns about its maneuverability and the trigger.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Vac
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this stick vac for quite some time now, a couple years. It has worked perfectly and the wife loves it. Worth the price.
I would recommend this to a friend- Cons mentioned:Expensive
Rated 5 out of 5 stars
The Vac with the plan and the power!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does everything you want out of a vacuum! It’s expensive, but you get what you pay for. Comes with 2 batteries and a huge chamber to hold a lot of dirt, and it’s got 3 modes to make sure no dirt escapes
I would recommend this to a friend - Pros mentioned:Battery life, Powerful
Rated 5 out of 5 stars
My best friend Dyson!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! Its a lot bigger than I expected it to be but, it definitely has a ton of power and 1 battery last forever!
I would recommend this to a friend - Pros mentioned:Battery life, Cordless, SuctionCons mentioned:Heavy
Rated 5 out of 5 stars
Blew My Expectations Away
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll be honest, I was skeptical about a 'full size' cordless vacuum and it's abilities. Range anxiety. Effective cleaning. Weight. Rest assured, this Dyson Outsize will absolutely change your opinion on all of those factors and more, about what is possible with a full size cordless vacuum. First off, CHARGE THE BATTERIES! Don't be tempted to play around with the machine, charge them first for 4.5 hours for optimal battery life. You couldn't ask for a better array of accessories and power than with this vacuum. It comes with 2 battery packs for a run time of 120 mins, that can be charged on or off of the machine. Two charging power cords are included as well, so you can charge both batteries at the same time. Now that makes sense, right?! And it also comes with a wall mounted dock, so you can charge the vacuum battery while it's in the vacuum, hung on the wall, and charge the other battery separately, ready for a quick change to prolong you vacuuming time. The tools it comes with include the main high torque XL head cleaner, a hair screw tool, mini soft dusting brush, dirt brush, a combination tool and a crevice tool. In my experience with the vacuum, when I initially charged the battery and set about vacuuming my wood floors, in ECO mode, showed 78 mins of runtime. Across 2 batteries, that would equate to 156 mins! However, this does change, dependent on MODE, and FLOOR TYPE. If you set to AUTO mode (recommended), the suction increases, and the sensor in the head monitors the surface type, looking for carpet, wood floor, tile etc and adjusts the suction automatically. Obviously, with more suction, comes less run time, and with carpet, even more suction and less run time. On a full charge, my vacuum showed 34 mins run time on AUTO when on carpet. If you switch to BOOST mode, you get the maximum suction available from the vacuum, and I swear this machine almost sucked the carpet off the floor in that mode. I tested it pretty intensely in this mode, cleaning all the carpet downstairs in this mode, and it showed 17 mins run time in BOOST mode. And it lasted all of that time. I ran it till it powered out, it gives you a 2 minute warning before losing complete power, I switched back to AUTO mode and got another 2 mins of run time. Very impressed with how it adapts, but I can't stress how good the suction is on this machine. The high suction is due to the new Hyperdymium motor, coupled with heavy duty long life batteries. And it works. I never thought I would be so excited to vacuum the floors. Not only does it have the best suction of any vacuum cleaner I've owned (and I own two other Dyson products), coupled with it's full size bin means you really can clean the whole house with both batteries. I live in a 4000sqft house, with about 2500 sqft of carpet. I was able to deep clean my carpets, and cover the wood floors and tile all within the battery charge. I vacuum regularly, I am somewhat OCD, however, on BOOST mode, I was amazed (and also disgusted) with what this Dyson was able to pull out of my carpet - especially as I had vacuumed the day before with our Dyson DC50. This Dyson Outsize just blew me away. I am incredibly impressed with its cleaning ability, its robustness, is ease of maneuverability, its durability and its battery life. And being cordless is so freeing. You don't have to keep check of the power cord, and in my case, moving the plug from outlet to outlet, limited by a 30ft cord. It really is such a great feeling to not be tethered. Makes it all feel like less of a chore. I've included pictures of everything that comes with the vacuum, the LCD display during vacuuming, an image of the dirt it was able to pull from the carpet on BOOST mode, what the carpet looked like after, and it's adaptability to be used on stairs as well. It is a very versatile machine. It is not the lightest stick vacuum out there, but that is because it's designed for long lasting battery life, and extensive cleaning, so the bigger dust bin, the battery capacity etc adds to the weight. It's not uncomfortable to use at all, but be mindful it is heavier than say a Dyson V7 Fluffy which is our other Dyson cordless vacuum. However, the Dyson Outsize will replace both of them because is it really is THAT GOOD. I wholeheartedly recommend this Dyson Outsize vacuum cleaner. The combination of cutting edge technology, battery life and cleaning ability as the title says, BLEW ME AWAY! Nice one Dyson!
I would recommend this to a friend - Pros mentioned:Battery life
Rated 4 out of 5 stars
Love this vacuum!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are going to pay a little more for Dyson, but it's well worth it. My last vacuum was a Dyson cordless, and I thought it was pricey, that was 12 years ago, and it's still running perfectly. Customer support is the best in the business. The Outsize is so much bigger, better, and quieter than the older models. The thing that made me actually pull the trigger, is the extra battery!
I would recommend this to a friend - Pros mentioned:PowerfulCons mentioned:Expensive, Heavy
Rated 4 out of 5 stars
A big machine with big results
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum cleaners have slowly been making the transition from uprights that you drag around the floor (common design for many decades) into hand-held models, both wired and battery powered wireless. There are many similarities between makes and models, but Dyson has decided to up the game with their new “Dyson Outsize” model. The Dyson Outsize is big… VERY big, for a hand-held. The dust and dirt collection bin is 150% larger (or more) than most other models on the market, and the roller/cleaner head is 25% larger as well. As a result, you can in theory, vacuum your whole house without having to stop in-between rooms to empty a small bin, as this one is large enough to handle most homes without stopping. The larger cleaner head also means fewer passes over a floor to cover the same ground compared to smaller units. Two batteries were included with my unit, so in theory you can also do that same house without having to recharge (well… maybe – more later). I wasn’t wanting for accessories. Mine came with the larger cleaner head, a small power head for cleaning furniture, three dust/brush ends that would be good for small furniture or cars, and a thin longer crevice tool, also good for cars or behind cushions, etc. The main extension wand, two batteries, two chargers, and a wall hanging unit completed a very full box. Note, there is NO floor stand included as with some other brands (boo) – just a bracket you can screw into your wall to hang the Dyson from when not in use. I didn’t need to really read the instructions for assembly – literally you just snap the extender into the main dust bin body, and snap whichever end tool you want to that, and once the batteries are charged and you attach one to the handle, you are ready to go. Pulling the trigger starts the unit and a small, round display screen facing you tells you which power level you’re using (auto mode, eco, or boost), as well as gives you a per-minute estimate on how long your battery will last before giving out. Dyson’s claim to fame on their models is that they will maintain full suction power until the battery dies, as opposed to weakening as the battery does, and I found this to be pretty much the case. Eco mode is for light cleaning (I found this best for harder non-carpeted floors) and gives you about 60 minutes of run time per full battery charge. Auto mode will vary the power depending on type of surface and need – more of a medium/normal clean, and gives you roughly 20-40 minutes of run time (I averaged around 30 minutes). Boost mode is a lot more powerful for deep cleaning, but, hold on… at best you’ll get 5-8 (or so) minutes from the battery using this mode. The batteries are pretty hefty in size and weight, and take about 3 ½ hours to charge (each). The Outsize is powerful. It did pull up dirt from my carpet that a lesser model missed, especially in boost mode. The auto mode did a little better than many others, and the eco mode again is just for light cleaning which I found to be best picking up crumbs from the kitchen wood floor (the cleaner head adjusts automatically for floor type). It was reasonably quiet, and the HEPA filter near the top of the bin filtered the air well, though it did create a “breeze” that knocked a few sheets of paper off of nearly tables as I passed. In terms of cleaning power and battery life so long as I kept it on auto or eco, I consider this to be a very good machine. Now… one thing: SIZE. As said earlier, this is a very large hand-held vacuum. By the time I got near the end of my house, my arm could definitely feel that I had been carrying a larger machine around. Not really a huge issue for me, but if you are buying this for someone else such as an older relative, a smaller person, or someone who’s not the strongest person around, they may have issues with the size and/or weight. I have few other complaints about the Dyson Outsize, but one is as mentioned earlier, the lack of an included floor stand, which some other brand models have. Not everyone is able to hang this from their wall (or if in a rental/apartment, you may not wish to screw a wall mount into the wall). A floor stand is, in my opinion, more convenient, so it would have been nice to see one included. Last, the price. Dyson is a premium vacuum brand, and you do pay for that. It does come with a full two year warranty (personally I wish it were more like 5 years at this price point). Only you can decide if it fits into your budget or not, but again, it is a very good machine. So, with the considerations you’ll need to take with size/weight/budget, I do recommend the Dyson Outsize.
I would recommend this to a friend - Pros mentioned:Battery life, Cordless, Powerful
Rated 5 out of 5 stars
Cut the cord already!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson replaces my 3 year old Dyson that has seen daily duty for most of its life. I live in a large home with 2 other adults and 7 strictly indoor cats, so any other brand that I have tried in the past struggles just to pick up surface hair and dirt. All of my past vacuums have been corded so this was an entirely different experience for me. If you've ever gotten the cord repeatedly stuck on any corner, chair or other object, you already know the "whip" maneuver to try to free the cord. This sometimes doesn't end well, trust me. In the past, reports of short battery life or lack of power have prevented me from buying a cordless vacuum. Not anymore! The Dyson Outsize came cradled in entirely recyclable packaging. Kudos to Dyson for not using Styrofoam or other material that requires specialized recycling. I charged both batteries (each came with its own charging cord) until they were at 100%, then I assembled the vacuum in a few minutes. Once both batteries were charged I took the Dyson for a test drive. OMG! This thing can pick up hair, dirt, whatever from carpets, rugs, hardwood flooring, linoleum, you name it! You can get dirt/hair even from what you would normally call "clean". Simply amazing. The included attachments make the vacuum even more versatile to clean furniture, spiderweb from corners, under the fridge, ETC. It also came with a handy wall mount that doubles as a charging port. Emptying the tank is a breeze and it directs the contents straight into the garbage can so that the contents stay within the garbage can's confines. The vacuum is filtered so that the air that comes out even when full is much cleaner than the air you breathe. Great for people who suffer from allergies. The screen displays the mode as well as remaining battery life, so it takes the guesswork out of the equation. I think the auto mode is the more versatile as it is a compromise between suction and battery life. Eco works well for hardwood floors and linoleum and the battery life is doubled from the auto mode. If you need serious suction, switch it to Boost. But expect a workout because the suction is turned to the MAX and the battery life is much diminished in this mode. Overall, I am very pleased with this vacuum cleaner but I do have a couple of things to comment further on... I am 6' 2" of somewhat proportionate dimensions. So having to install the wallmount at 47.25" (120cm), it was not outside the norm for me. My wife is a foot shorter. She was surprised but not offended. The battery lasts for a long time because they are high capacity. This means extra weight. For a shorter person getting this out of its wallmount might be a challenge, so maybe the next generation will have lighter batteries... Nothing I said above denies the fact that this is an incredible machine that exceeds expectations.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Cordless powerhouse
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We saw that Dyson was coming out with a new cordless vacuum and had to give this new “Outsize” model a try and see how it compared to our old vacuums as one of them is pretty old “still working” but it’s about time to replace that one. Unboxing: The Outsize came very well packaged, completely broken down with lots of parts to put together. This isn’t difficult if you are familiar with Dyson products, everything is simple snap in place. In the box there’s the main unit/motor, The High Torque XL cleaner head, mini motorized tool, extension tube, crevice tool, combination tool, stubborn dirt brush, soft dusting brush, docking station, two batteries “one already installed”, two chargers and documentation. Everything is packed in separate little boxes and they all arrived in perfect condition. Setting up for first use: It was sort of fun unpacking all those little boxes and finding all the accessories, sort of like unwrapping a X-mas gift. There are two batteries and two chargers included which is a nice touch as you can always have both batteries charging at the same time if needed. The included instructions said to charge the batteries before first use and that’s exactly what we did. About 3 hours later they were ready to go “really didn’t keep track of time for that though”. Assembling is pretty much the same as any other Dyson we’ve owned and it’s a simple click lock system “no screws involved” Use: Now our biggest concern was how well this would clean compared to our old stick Shark vacuum as it was our favorite for cleaning the carpet but it couldn’t quite do as well as our full sized plug in upright. There’s a LCD screen on the back of the Outsize and as soon as you press the trigger switch “which only takes a very light touch to activate” it comes on showing which mode the unit is set on and how much time you have remaining. We mainly used the automatic “middle” setting and only used the power saving “low” or high mode just to see the difference. To prepare for the test I used our old Shark stick vac and went over the house very thoroughly. Usually when we vacuum with it we use one fully charged battery pack, but this time I used almost two to make sure everything had been gone over very well. Now on to the Outsize to see how that works and if it will pick up more. Operating the Outsize is exactly the same as the other Dyson stick vacs we have and have used, very simple, just depress the trigger and start cleaning. The trigger on this one though has a very light activation point and you really don’t need to squeeze it much at all to activate the vac. There’s also a silver button directly below the screen to set the power level. It’s a very simple solution compared to the Shark which had multiple buttons and an on/off switch that is easy to hit while trying to adjust settings, “my most hated thing with the Shark”. Now it’s time for the Outsize and see how it preforms. I mainly used the middle power setting which enables “Auto” when the power head is attached. I went over all the carpet and bare floors at the same speed I would normally use the Shark for. With the “Auto”, middle setting you can actually hear the motor speed go up/down when transitioning between surfaces and it does so very quickly. I didn’t spend a lot of time in any one spot and just went over as quickly as I normally would. To our surprise the Outsize actually picked up more dog hair and super fine dirt the Shark didn’t get and you can see in the pic attached it’s a good amount for a house that’s already been gone over very thoroughly with a good old vacuum. Next we tried out the attachments and were very interested in the small power head for cleaning off our sofa, love seat and chars. It worked perfectly and pulled out dog hair that was imbedded in the sofa with ease. The Outsize dustbin is a little large and sort of gets in the way when using that power head but you could hook it to the extension tube and uses it that way from a distance too. The stiff bristle brush works really well for brushing up the knap on our sofa and helped pull out imbedded dog hair. There’s even a little clear plastic piece included that snaps onto the extension tube so you can carry around your two most used tools keeping them handy. Cleaning: The dust bin is huge on the Outsize, it’s easily 3-4x the capacity of our old Shark. I only had to empty one time where I would have to empty the Sharks 3 or more times during a normal cleaning, and it was always getting clogged and hard to clean out. Emptying the dust bin on the Outsize is pretty much like the other Dysons, it’s a single lever on the back of the dust bin, just go over to your trash “after removing the extension tube or any attachment”, press down on the red release lever and the whole dust bin moves down while the door snaps open basically throwing out all the debris. Make sure you are over your trash can or whatever you are emptying this into as it tosses out the debris with some force. The filter simply “unscrews” from the back of the motor housing and it’s washable. The vacuum will also let you know when it’s time to clean the filter if you don’t keep up with it yourself. If you do a lot of vacuuming / cleaning like we do I’d suggest getting another filter from Dyson so you can let it dry out. We never noticed any long hair wrapped around the brush roller like we have on the Shark “although being easy to clean it’s still a pain to have to do it all the time”. Conclusion: This new Outsize model from Dyson is great, it’s cleaning head is full sized and has a nice wide cleaning path. It excelled at pulling more dirt out of the carpet than any of the other vacuums we’ve had before it. I did some noise level testing to see just how loud it is in comparison to our old Shark and a V7 we also have. The Outsize with the meter 16” away from the motor/main unit was registering right at +- 70db, the V7 was +- around 66db and the Shark showed +- around 72db. So noise wise it falls in between the three with it being a little quieter than the old Shark. My only complaints about this is I wish Dyson would add a headlight like our Shark has, it’s nice to be able to see when vacuuming in / around / under dimly lit areas. This is something I can live without as the amount of dirt it picked up after using our old faithful vac was pretty amazing and we were really surprised by that. Battery life has also been great; we normally used a full battery with the Shark and two if we really went around the house thoroughly. The Outsizes battery gave us two full “normal” cleanings and only used one full battery for a thorough cleaning, with it coming with two batteries we won’t have to be concerned about having enough power to get every nook and cranny cleaned. Our house is a little over 1600sqft with about 1/4th of that being tile, the rest being mid-level carpet. We also have one dog that sheds profusely and if this can pick up more than our old favorite then we are sold. So if you are looking for an excellent “and powerful” cordless vacuum that can clean as well as a corded upright this will be the one to get.
I would recommend this to a friend
Q: QuestionWhat is the difference between this unit and the 639.99 unit that you guys have on clearance? They look the same just a different color
Asked by Andrew.
- A:Answer I just called Dyson and spoke to a rep who said they are the same vacuum. I assume they are renaming it so people won't realize it's the "old" V11 model when Dyson V15 vacuums exist.
Answered by Anonymous
Q: QuestionWhy doesn’t this include the 10 pieces and extra battery? On Dysons website they sell it for the same price with 10 accessories including the extra battery.
Asked by Anonymous.
- A:Answer Hi there, this is Kelly with Dyson. Often times, retailers will carry store exclusive machines that do not include the same tools or attachments as purchasing the machine directly from the manufacturer. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionDoes this vacuum do well on carpet?
Asked by HazelHim.
- A:Answer Hi there, this is Tia from Dyson. The Outsize automatically adapts suction and power to deep clean different floor types, including carpeting, without changing cleaner heads. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionMy pet has long hair. Which Dyson Doesn’t collect the dog hair around the head and wraparound and get stuck?
Asked by Anonymous.
- A:Answer Hi there, this is Kelly with Dyson. Any machine with a brush bar has the potential to get pet or human hair wrapped around and caught in the bristles. The V15 Detect model we have has an anti-tangle comb built in to the cleaner head, as well as a hair-screw tool useful for vacuuming upholstery, stairs and other hard-to-reach areas. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionOne of the batteries will not charge. I've tried both adapters and it still will not . Do i return to store?
Asked by rick.
- A:Answer Hi Rick, This is Miella from Dyson. Our Dyson experts are available by live chat, phone and email to assist. Please feel free to send an email to questions.us@dyson.com with your serial number. Hope this helps! Miella Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionI know it's good for vacuuming up pet hair, but is it OK to use our new dyson outsize for vacuuming up birdseed under 2 birdcages in the house?
Asked by Kiwi.
- A:Answer Hi there, this is Kelly with Dyson. While you can pick up smaller debris such as birdseed, we would not recommend picking up a large amount or cleaning a pets cage with your Dyson. Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionWhen will this be available in the Seattle area?
Asked by Dan.
- A:Answer Hi Dan, this is Kelly with Dyson. We don't have any access to inventory our retail partners may receive, so we cannot say for certain when Best Buy will carry the Outsize™ vacuum. You may be able to get that information from them directly, by contacting them here: https://www.bestbuy.com/contact-us Best wishes, Kelly Dyson Customer Support
Answered by DysonProductExpert
Q: QuestionThe filter on my Dyson V11 has to be replaced. How do I proceed?
Asked by V11.
- A:Answer Hi there, this is David with Dyson. I'm sorry to hear you're having trouble with your Dyson of V11™ cordless machine. If you're in need of support with your unit, please don't hesitate to contact us directly for assistance. We do include our helpline number directly on all of our machines, and have other channels of support available to assist, should you ever need help. In this case, we request that you please send us an email at askdysonus@dyson.com, and we'll be happy to go over your machine with you to assist further. Best wishes, David Dyson Customer Support
Answered by DysonProductExpert