Specifications
Product Weight64.5 poundsMaximum Operating Range45 milesMaximum Speed20 miles per hourProduct Safety Certifications and StandardsUL 2849Electric Bike ClassificationClass 2ColorGray
Key Specs
Product Weight64.5 poundsMaximum Operating Range45 milesMaximum Speed20 miles per hourProduct Safety Certifications and StandardsUL 2849Electric Bike ClassificationClass 2ColorGray
General
Product NameCTI3 Step Thru eBike w/ 45mi Max Operating Range and 20mph Max SpeedBrandGoTraxElectric Bike ClassificationClass 2Bicycle TypeAdults bikeBike StyleElectric bikesRecommended TerrainPaved roadways and trailsAssembly RequiredPartialAssembled Percentage90 percentEstimated Assembly Time30 minutesModel NumberGT-CTi3500ST-GRAColorGrayColor CategoryGray
Dimensions
Product Width28.3 inchesProduct Height46.8 inchesProduct Length74.4 inchesProduct Weight64.5 poundsMaximum Weight Capacity265 pounds
Connectivity
App CompatibleNo
Display
Display TypeDigitalInformation DisplayedSpeed, Battery life, Assist mode, Odometer, Distance
Performance
Maximum Operating Range45 milesMaximum Speed20 miles per hourNumber of Speed Settings7Motor Power (Maximum)500 watts
Power
Electric Bike Motor TypeRear hub motorBatteries IncludedYesRemovable BatteryYesBattery Charge Time5 hoursBattery ChemistryLithium-ionBattery Capacity652.8 watt hoursBattery Amperage13.6 ampere hoursBattery Voltage48 voltsOn/Off SwitchYesBattery Indicator LightYesRear-Rack Mounted BatteryNo
Certifications & Listings
Product Safety Certifications and StandardsUL 2849Meets And Exceeds All UL Safety StandardsYesIngress Protection (IP) RatingIPX4
Features
Passenger ReadyNoIntegrated Lights IncludedHeadlightPadded SeatYesAdjustable Seat(s)YesAdjustable Handlebar(s)YesKickstandYesFront RackNoRear RackYesFendersYes
Design
Bicycle Frame DesignStep-throughFoldable DesignNoFrame Material(s)Aluminum AlloyGear Shifting MethodTriggerDerailleurYesChain GuardNoAlloy RimsYes
Brakes
Brake StyleHydraulic discRear BrakesYes
Tires
Suspension TypeDual/fullTire TypePneumatic tubedWheel Diameter27.5 inchesWheel Thickness2.1 inches
Warranty
Manufacturer's Warranty - Parts2-Year LimitedManufacturer's Warranty - Labor2-Year Limited
Other
UPC810066086241
The CTI3 Step-thru is equipped with all the enhanced features you need for your commute, like rear racks, full suspension, and a lighter frame. This is the perfect eBike for commuting around town.
27.5" Tires
27.5" air-filled pneumatic tires can handle any kind of commute you have from bumps to cracks to the off-road.
Step-through Frame
A step-through frame saves you from awkard mounts and dismounts when you go out for rides.
Rear Wheel Motor
Powered by a rear wheel 500 Watt motor takes you to a top speed of 20 mph and allows for better hill climbing ability with increased initial acceleration.
45 Mile Range
Built with a 48V 13.6aH battery, the CTI3 is capable of a range up to 45 miles per charge thanks to its pedal assist technology and up to 28 miles on pure electric.
Rear Mounted Storage Rack
A rear mounted storage rack creates added space in case you run out of room in your backpack.
UL2849 compliant
Tested and Certified to UL2849 Safety Standard by UL Solutions
The purchaser and rider of this product are responsible for knowing and obeying all state and local regulations regarding the use of this product. It is highly encouraged that you read and follow the product instructions including all safety precautions and use protective gear.
What's Included
One E-bike
One charger
Instructions
Installation tools
Manuals & Guides
Product Disclosure(s)
Search
Q: QuestionWhat size frame is the bike? I need a xl as I’m 6’6”.(0 answers)
Asked by Larry
Q: QuestionDoes bike have a removable battery(2 answers)
A: AnswerYes Dave this does have a removeable battery.Answered by Anonymous
GoTrax - CTI3 Step Thru eBike w/ 45mi Max Operating Range and 20mph Max Speed - Gray
Shipping
Reviews
Rating 3.4 out of 5 stars with 7 reviews
3.4Customers are saying
Customers admire the CTI3 Step Thru eBike for its long battery life, which allows them to enjoy extended rides without worrying about running out of power. Customers have commented positively on the battery life, saying it lasts for several rides and allows for hours of riding before needing a recharge.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Rated 2 out of 5 stars
Overall good bike -- Technical Support is horrible
Overall, a good sturdy bike. Battery life seems to last several rides for me. But if you have problems, don't count on the support team at GoTrax. Having an issue with the rear calipers and after 6 emails, still no answer. They insist on a Video response (even though I have given a VERY details description of the problem and sent pictures). No one answers their 1-800 support number. So as long as you don't need support after purchase, you'll be ok. My rating factors in the poor technical support.
Posted by JustaConsumer98
Rated 1 out of 5 stars
Customer Service FAIL
I ordered my daughter this e-bike in early December as her “big” Christmas gift. She was very much looking forward to receiving the bike. Unfortunately, when we opened the box on Christmas morning- it was the incorrect bike- a different color and cheaper model that what we had purchased. We called your “call centers” MULTIPLE times to get the correct bike shipped to us and this bike picked up by your company. We have been tossed back and forth from shipping to home theater install to no avail. We’ve been told MANY times that we would receive an email with pick up scheduling, and the “team” would be picking up the incorrect bike. This has NOT happened. We last called on Tuesday the 2nd and were told that we would definitely receive an email within 48 hours and NOTHING came. This huge box with the incorrect bike continues to sit at our front door in the middle of the living room- a reminder to our daughter that she did not receive her big Christmas gift that she wished for from Santa. Thanks for absolutely nothing, Best Buy.
This review is from GoTrax - CTI3 Step Thru eBike w/ 45mi Max Operating Range and 20mph Max Speed - White
Posted by Danielle
Rated 5 out of 5 stars
My first ebike and i love it
Havent officially ridden it yet because its winter in MN, but tested the throttle in my living room. Quite peppy. Nice design and quality of components. The LCD display is well lit. To get a 500 watt, 28 mph, 50ish mile range, torque sensor e bike with front suspension at this price is a pretty good deal. Also it's confusing because the Best buy and go tracks websites say that this bike is a 7-speed, 20 mph with a 2 amp charger. It's actually an 8-speed, 28 mph ebike with a 3 amp charger so they need to update their specs. Love this bike though
Posted by Kevin