What is the extended holiday return and exchange policy at Best Buy?
Does Best Buy have membership programs?
What are the different ways that I can shop Best Buy this holiday season?
You can shop in person, virtually or over the phone. You name it, we’ve got a way for you to shop.
- Visit BestBuy.com or use the Best Buy app if you prefer a digital experience
- You can shop at a store
- Connect live with a product expert over chat, voice or video. Don't have time at the moment? We can also schedule an appointment for you.
- Want a personal shopping experience? Set up a virtual or in-home consultation with our Home Experts.
What are the different ways I can receive my goods from Best Buy this holiday season?
This year, more than ever, you will have many options to get your purchases how and when you want to get them, from easy, fast delivery to the convenience of visiting your local Best Buy.
- Pick up your items, ready in one hour, with in store or, in most locations, contactless Curbside Pickup options
- You can also pick up your order at thousands of alternate locations
- Free Shipping on thousands of items, including same- and next-day delivery options
What is Curbside Pickup?
Does Best Buy price match during the holidays?
What are Best Buy stores’ holiday hours?
BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Does Best Buy offer layaway?
I’m struggling to find the right gift — any suggestions?
Let’s face it, some people are just plain tough to shop for. Not to worry — whether you’re looking for the perfect surprise for Dad, a unique hostess gift, or anything in between, Best Buy has you covered. Just visit our Gift Ideas page to get suggestions for some of this year’s hottest holiday gift ideas.
Best Buy’s daily Deal of the Day is also a great place to find the right gift at a great price.
You can find these daily offers by visiting the Top Deals section on Best Buy or by signing up for our Deal of the Day email list.
If you are looking to snag new launches, limited runs and serious savings, then you want to check out our Best Buy Drops™. Download the Best Buy app and opt in to get notified when deals and new releases are landing.
My local store and BestBuy.com ran out of the item I want. Is there another way to get it?
How do I check my order status?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
Products that require installation (such as remote car starters) are some of our perennial best-sellers around the holiday season. We’ll always try our best to accommodate your needs when scheduling a service appointment, but the demand for appointments around the holidays is so high that appointment slots typically fill up quickly. We’ll be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible.
For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations.
To book any other appointment for repair, installation, troubleshooting or device pickup, please visit here.
What can I expect if I contact the Best Buy Customer Service team?
Customers are likely to experience longer than normal wait times when they call, due to high demand for our products, services, and special offers. Although we do our best to adjust our staffing to accommodate, we apologize in advance for any inconvenience this may cause.
BestBuy.com will have the latest product availability information. Please check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season.
Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
Please visit Best Buy Customer Service online for more answers to your questions.
How long before I can expect my refund?
Customers are likely to experience longer than normal refund times, due to high volume of returns of products, services, and special offers during the holiday season. We apologize in advance for any inconvenience these delays may cause. See our Refund Method and Timing page for expected timelines by refund type.
Note that depending on your financial institution (major credit card or bank), processing time may vary after we process the return to reflect on your account. Please check with your financial institution for status on when funds will be available in your account.
Mailed checks during the holiday season are subject to carrier delays and may take longer than normal.