Best Buy Business Shipping and Delivery

Special delivery is required for items that are oversized or overweight. These items will be shipped by truck and will be considered outside delivery service unless you specify additional needs as follows. All forms of special delivery require a loading dock or a lift gate. If you do not have a loading dock at your facility, then lift gate service is mandatory and will ensure that a truck with a lift gate capable of safely lowering your purchase to the ground is used for your delivery. Be sure to select lift gate if you do not have a loading dock. Inside building delivery may be added to your special delivery, in which case the driver will deliver the product inside your destination (home or office). Both lift gate and inside delivery require separate charges in addition to the special delivery charge. The trucking company will contact you in advance, and delivery will typically take 7-10 business days. The buyer or buyer’s representative must be present at time of delivery to sign for the delivery.

Eligible for special delivery indicates that the quantity of a given item on your order qualifies for but does not require special delivery. For items that are eligible, the customer may compare estimated shipping charges from various levels of service on the payment and shipping screen and choose a preferred method.

Please review the information outlined below to determine the exact type of special delivery you require:

• Outside delivery: The delivery team removes your item from the truck and leaves it nearby to complete the delivery. You are responsible for bringing the item inside the delivery location. If you would like your package to be brought into your delivery location, make sure you select the inside delivery option from the list of shipment options on the purchase page.
• Inside delivery: The delivery team removes your item from the truck and brings it inside your building. Because inside delivery requires extra time for the delivery team, an additional charge is required for this option.
• Loading dock: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. If your delivery location is not equipped with a loading dock, make sure to select the lift gate delivery option from the list of shipment options on the purchase page.
• Lift gate: No loading dock is present at the delivery location. The delivery truck must be equipped with a lift gate to remove your item. Because the truck must be equipped with a lift gate, an additional charge is required for this option.

To see how the different special delivery options work in conjunction, please read the following information.

• Loading dock + outside delivery: Your building is equipped with a loading dock; the delivery truck will back up to the loading dock and place your item onto the dock. You or your building’s warehouse team is responsible for bringing the item inside the delivery location. This is the least expensive combination but should only be selected for delivery locations with a loading dock.
• Loading dock + inside delivery: Your building is equipped with a loading dock. The delivery truck backs up to the loading dock and places your item onto the dock. The delivery team then brings your item inside your building. This combination only requires an extra charge for the inside delivery option and should be used for delivery locations with a loading dock only.
• Lift gate + outside delivery: No loading dock is present at your building. The delivery truck must be equipped with a lift gate to remove your item. The delivery team takes the item off the lift gate and leaves it nearby to complete the delivery. This combination only requires an extra charge for the lift gate option and should be used for delivery locations without a loading dock.
• Lift gate + inside delivery: No loading dock is present at your building. The delivery truck must be equipped with a lift gate to remove your item. Once taken off the truck, the delivery team then brings your item inside your building. This combination is the most expensive because it requires extra charges for the lift gate option and the inside delivery option. It should be selected for delivery locations without a loading dock that require the delivery team to bring the item inside the delivery location.
  

Best Buy Business currently offers a variety of shipping options to service most locations within the U.S. Please note that all options may not available in every area.

We regret that we are currently unable to ship to P.O. boxes.

Last revision date: 9/29/2020.

Orders placed for in-stock items before 10 a.m. PST (1 p.m. EST), Monday through Friday, will normally ship the same day. Orders placed after that will ship the following business day. Orders placed after 10 a.m. PST (1 p.m. EST) on Friday will ship the following Monday.

Please note: Delivery time may vary based on items ordered, order placement time and processing, plus shipping method selected.

• Ground: Typically arrives in 4-7 business days
• 3 Day: Typically arrives in 3-4 business days
• 2 Day: Typically arrives in 2-3 business days
• Next Day: Typically arrives in 1-2 business days

For products that are not in stock, the shipping terms will be indicated as follows:

• 1-2 Weeks: Product is temporarily out of stock and will be shipped once it arrives
  • Estimated delivery time may exceed two weeks

For licensing products, the shipping terms will be indicated as follows:

• Call to Order: Call your Account Manager for estimated delivery time