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Curbside Pickup FAQs.

Can I change my Curbside Pickup order?

Yes. Customers can modify Curbside Pickup orders. For example, you may switch to a different store location. However, Curbside Pickup is not available at all stores; so, you’ll need to confirm that Curbside Pickup is available at the store location you’ve selected, by looking for the “Eligible for Best Buy Curbside Pickup” designation when modifying your order. If the store you select does not offer Curbside Pickup, you may switch to our Store Pickup option, but you’ll have to come inside the store to pick up your order. You may also modify your order to have it shipped to your home or another address. 

What if no one brings my products out to my car when I arrive at the store?

Please let us know when you arrive at the store by responding to the SMS text message, email or mobile app link you received when you placed your order. At that point, a Blue Shirt will bring your order to your car. If your order is not brought out to you in a timely fashion, you may come inside the store to get your order at the Store Pickup desk.

Can someone else pick up my Curbside order?

Not at present. Our systems require that the person who picks up a Curbside order is the same person who placed the order.

Can I cancel my Curbside Pickup order?

Yes. You may cancel at any time. We’ll hold your Curbside Pickup items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment. 

How do I return a Curbside Pickup order?

Like any other Best Buy order, Curbside Pickup orders may be returned to the store, and are subject to the terms and conditions of our Return & Exchange Promise.

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