Returning Defective or Incorrect Items
- If you receive a product from Best Buy or a Marketplace Seller that is damaged in shipping, defective or that is not the product you ordered, please visit the self-service options in your order history on BestBuy.com to initiate a return. Please return it during your return and exchange time period. If your purchase from Best Buy (excludes Marketplace Sellers) is returned to a Best Buy store — we can arrange for a replacement. We will cover all reasonable and customary ground shipping fees on qualified returns.
- If you return a cell phone with a service plan, be sure to tell us if you want us to cancel service with the carrier. If you fail to have us cancel service, you may still be charged by the carrier for wireless service.
