KitchenAid - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless steel

The 4 stars is because my first unit lasted 1 week, then shorted out while not in use. The second unit has been working without any problems for 6 weeks, hopefully for a few more years. The only other issue I experienced it that it was a much tighter fit than my previous unit. I learned to lubricate the sides of the cabinets to facilitate mounting the unit. Now, I am delighted with the unit's operation. The steam sensor had prevented boil overs, and over cooking dinner plates with different ingredients. The popcorn button successfully cooks a serving from bulk popcorn in a silicone popper. The stove light is very bright, and the fan has three settings. There is a option to externally vent the fan, if your kitchen has a vent. There is a wire rack for heating multiple dishes, and the sensor can tell how many plates are in the oven. The vegetable button will toggle frozen, fresh and number of cups, and the potato button cooks potatoes much better than any unit I have used. One last comment, although 2 people are recommended for installation, I had no trouble mounting the unit by myself, a 50+ woman. I can recommend the Kitchenaid microwave as a reasonably priced over the stove unit for a family or singles.

Well, I originally loved this microwave. Then the door stopped functioning correctly and the microwave was having issues due to the door not latching correctly. The microwave is still under warranty, so I contacted customer service, sent them what they needed, and over a week later no one got back to me. Then my microwave stopped working completely. So I again contacted customer service. Now I have no microwave. They can't get service out for a week. So, I wait the week. Then, the service guy tells me he needs to order parts, so it will be another week until then. However, he said a fuse went out, I don't think this is the issue, because the door would work and then not work... fuses don't go in and out. So, I have a feeling he will come next week and have to come out YET AGAIN. It's ridiculous. when this is over with, I will not have had a correctly functioning microwave for a month. DO NOT BUY -- or - Buy the geek squad protection so you can bring it to Best Buy to return it when it goes out.

This microwave is noticeably quieter than the premium model it replaced. It has a strange non stainless finish inside, I don’t know how it will hold up. Owners guide is basically useless, talks about “two level cooking” but doesn’t explain what they mean etc, no guides for sensor cooking etc. Keypad is backwards from several popular models, the start button is close to the door, while the cancel is at the outer edge (not normal for right handlers who rest hand against edge while thumbing buttons) and other slightly wonky design decisions. Light on bottom is not LED so you will be regularly replacing bulbs and the light timer is pointless, can’t schedule it as a night light. Handle is huge and easy to grasp but design only matches other appliances of same make, not generic. You can’t customize the loudness of the timer or the brightness of the display. Installation was standard but read first, the support is at the very bottom and this is a large unit, had to cut inches from my backsplash tile to mount it, not happy about that. Fan is powerful and has many settings including automatic on if too much heat from stove, it’ll scare you first time is goes to high by itself!

Replaced a 13 year old Panasonic microwave. Got this KitchenAid on sale after reading some really good reviews on line. The sale price seemed too good to pass up. Now that I've used it a few weeks, I am so happy I would even be willing to pay the suggested retail price from KitchenAid. The sensor buttons are amazing... I soften and melt butter, soften a half gallon of hard frozen ice cream to the perfect consistency, heat pizza, pop popcorn, bake potatoes, cook rice and everything has turned out like fresh oven-baked. It is super-quiet since most things I cook I do not use the fan. The fan is quieter than my last microwave. The only thing I would change is the light under the microwave to light up the oven underneath. It should be at the front of the underside, not at the back. Doesn't really light up my stove-top. I'd re-buy this item with no regrets!

I installed this KitchenAid microwave about 4 months ago and have been happy with it so far. It is very quiet, which was important to me. We don't cook with it, but the everyday things like food re-heat, butter soften, bake potato, cook bacon, all work very well with a little trial and error. I installed the unit myself, instructions not the best, and the mounting template was only good for getting measurements, because the edge of the template did not coincide with the printed measurements, so you could not just tape it up and go. A good chance I was the problem, but no big issues, just took some time. The unit is much larger than I expected, this is the 1st over-the-range unit I have owned. We almost took it back, glad we didn't. On sale for under four hundred dollars it was a great deal.

The microwave looks nice and matches the other KitchenAid products we have, however this microwave does not heat evenly. All the heat is put to the center and does not "spread" out. Yes, it was the "cheaper" one, however our original 11 year old microwave worked better! It just was not stainless steel. When using the soften butter feature, it does not soften, it completely melts it and the butter separates. When heating food, the outer edges are not heated up, while the center section is burned. I am on hold with Geek Squad to see about a repair, however I have been on hold for over 10 minutes without any answer. Hopefully our microwave is just a lemon and gets fixed. But for now, I would look at a different model.

I've had the microwave 3-4weeks now. I have nothing but positive things to say. Install was a breeze, instructions were clear and the included templates made everything extremely easy. Now how does she cook? So far to perfection. This replaced a 15-20yr old unit, which was rather unpredictable in its cooking, so it's not a fair comparison. We've used the microwave for daily items ranging from malt-o-meal to reheating steak filet's. It's done everything we've asked of it without any issue what so ever. Oh the Icecream mode that people speak of. It actually works...even with milk free icecream. (hey you never know, those silly almonds could complicate things). This silly microwave has all sorts of special modes and features that I've played with some. The sensor mode uses pure magic and for me has been flawless. I'm thrilled with this microwave.

Microwave only been installed a month, so not too much experience with it yet - & it will be some time to take advantage of its many features! So far, it's been great, though as stated, there are lots of cooking/defrosting/warming options yet to be put to use. This oven replaces a Samsung microwave that served us extremely well for about 6 yrs - util it just stopped! Followed Consumer Reports evaluation on ovens that contained all the features we loved on the Samsung, & this KitchenAid came out on top, though it's bit more costly than the Samsung was at the time. Hope in a year or so I can give this KitchenAid a 5-star review, but just don't have enough experience with it yet.