LG - TurboWash 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - Graphite Steel

The washer arrived on time, well-packaged, and is a beautiful design with appealing digital display. Since I live far from Anchorage, I had to pay for shipping and did not get the free installation. Despite following the directions closely and removing the shipping bolts on the back and leveling it perfectly, the spin cycle shakes, rattles, and rolls so much that the levels vibrated off the top of the machine during the test run and it was so loud!!!! The whole room vibrated and I didn't even run it on the top spin speed. I had a front loading commercial Amana washer for 24 years and this never happened and I grew beautiful plants on top of my washer! I called LG and they helped me troubleshoot and I will try to make the front feet a few quarter turns higher so that the nuts (bottom and top locking nuts) are separated and then elevate the back to compensate for the change and still be level. If that fails to change the situation I am told I have to order rubber cups to fit on the feet. Really? My floor is solid wood construction with a commercial vinyl and is level. Because I am far from Anchorage there is no service person to respond, so am not sure what will happen. I did purchase the Best Buy 5 year extension to the warranty so hopefully I can get this machine to behave. I ran a 22 minute turbo wash and it was ok, tho the soil and grass stains on jeans and armpit body odor was still there on the shirts even though I used an HE detergent to the appropriate level. I previously used to put some baking soda into the wash but it seems that the directions prefer liquids, so maybe I have to do more pre-treating. When it turns on there is an ascending scale of notes and when it finishes there is a descending scale of notes. I wish I could program a different song in this age of technology. I also wish I could reverse the door swing. I had to buy the stainless water hoses and they are so long that they keep trying to curl up in the tightly wound bundle they were packaged in. I was told that the warranty would be void if I didn't buy these water hoses, but my previous hoses were shorter and had built in mesh filters. So I will try to update this review when this vibration issue is resolved. But until such time, I would not be able to recommend this machine, even though it ticked all my boxes upon extensive research online and a 5 hour trip to Anchorage to look at all the top end large front loading washers available at Best Buy, Costco, Lowes, Home Depot, Allen & Pederson, and Pennies. Bottom line: when you drop a grand on a washer, it should work properly without having to spend this much time. But I am not giving up and I will update.

I've only had them for a few weeks as it took three delivery attempts to get it right so my feedback for Best Buy Customer Service is not very good. Long story but they shipped the right set with two inexpreienced installers who said the stackable holes should have been pre-drilled. Two weeks later the exact same set and stackable kit showed up with experienced installers and they were able to get them set up with no problems. I'm disappointed with how much time and money I needed to spend to do my laundry at a local laundry mat when the initial delivery, redelivery and re-re delivery were not my fault. I would have thought Best Buy would step up to the table and offer some compensation for the three appointments required to get the set installed. For my purchase, Best Buy used a delivery company called "Pacific". You can't call Pacific directly and they don't begin their customer service/delivery help desk until 9:00 am Eastern 8:00 am Central. So if you live on the east coast, and have a morning delivery window you won't get anyone on the line until 9:00 Eastern should you have a question on your delivery. So all these little tidbits may make you wonder why I rate the set 5 stars? Like I said, I've only had them for a few weeks and if you remove the delivery problems and look solely at the performance of the Washer and Dryer, they get the job done. They are both remarkably quiet, easy to use and they gets the clothes clean and wrinkle free.. The one exception to wrinkle free is if you are a frequent steam dryer user, there is a little downside to the steam function of the dryer as you need to manually fill up a container. There is no direct water line to the dryer. When I asked the Sales Consultant how often this needed to be replaced I was led to believe it didn't need to be filled after every load. This is only true if you take your clothes right out of the dryer and don't use the steam cycle. If you're like me and forget them overnight, the steam refresh does indeed use up 80% of the container so you need to manually refill it after every steam refresh... Not a huge deal and again if you take the clothes out of the dryer within 15-20 minutes of the original dry cycle end, you can put them on hangers and no ironing or steaming is needed. The washer runs on very little HE soap (make sure you get the right measurement as most detergent directions have you putting in 4-5x more soap than is needed.) Not only does this save on soap, it also keeps the odor that people complain about with front load washers to a minimum. My clothes come out cleaner than ever with less soap and I can already see the LG will require fewer cleaning cycles to clean the washer than my previous Kenmore Elite set. Hope this helps!

I have had this washer for a year now. It is easy to use and my clothes come out clean. The washer is efficient and has loads of settings. I won’t go into lots of detail about all the settings as you can read about those in the manual, but there are a few things one should know about this washer if you are thinking about purchasing it. First, I had another similar model of LG washer before this one and it was trouble free. With the previous model, I did experience the air hammer issue when the washer starts and stops the water fill cycle (very common) so I had the plumber install air hammer arrestors put on my plumbing line near the water heater in my attic and that took care of the problem. However, with the new LG washer, the air hammer noise was more pronounced and my existing arrestors did not take care of the banging. I went out and purchased a pair of small water hammer arrestors to install on the back of the washer near the water inlet line and voila!, the noise is gone. Simple, inexpensive, do-it-yourself fix to solve a common complaint. I find it a little noisy and it vibrates a lot during the spin cycle, even though the washer is perfectly balanced. This was another common observation reported by several users. The other complaint I have about this washer is that after a few months of use, I experienced soapy water coming out of the back air vent during the spin cycle. This was another common complaint of some users. It is apparently due to soap buildup in the washer. LG advised me to get some Affresh washer cleaning tablets and use it for three cycles back-to-back and once a month thereafter. (Unfortunately, Affresh is expensive and usually runs $2-3 per tablet.) They also advised me to use very little soap-1 to 2 tablespoons per wash load and that’s it. Don’t fill the soap dispenser anywhere close to the line in the dispenser cup —that is too much. These high efficiency detergents make very little suds, and the LG rep said you should just barely see suds in the tub when you are washing. I followed the suggestions and I haven’t had any problems since with suds coming out the back of the washer. Just a sidenote – I had my previous washer for several years and never had this problem so perhaps they changed a part inside the water washer to make it more sensitive to soap buildup. All in all, this is a great washer. You just have to understand how it works and make some adjustments.

I bought the washer in May 2016. Two weeks ago (2/15/2017), the washer broke. Called Geek Squad who said it was less than a year old I had to call the manufacturer. LG was less than kind. They first said they had no repairmen in my area. Then the supervisor said I should go to a laundry mat to get my clothes done because it would be a few weeks to find a service company and get them out there. Long discussion there. A service company came on Monday of last week. On Wednesday the service called to say the part was unavailable and to call LG to have the washer replaced. Called LG who said the part was available, it just wasn't being manufactured at the time and I would have to wait until the part was made. How long? There was no ETA on the part. So, I asked to speak to the supervisor who said the same thing and then claimed I was lying about when I purchased the washer. He said he would send me a link to my yahoo account to upload my receipt. I said I did not have a yahoo account and he belligerently disagreed with me. Finally, got the email straightened out and he hung up on me mid-sentence. My husband called and was treated like a king. He was transferred to executive customer service. They placed our claim with the returns department who denied the claim. The customer service rep working with my husband resubmitted the claim on Friday and I just received a call today stating they would replace it. Finally!! Two weeks and a whole lot of tears and anger later I now have to wait to hear from Best Buy (but BB has to get the authorization from LG before they can move ahead) to get this machine replaced. This washer and dryer will be last LG product we ever purchase. It was not so much the product breaking as it was the customer service or the lack of customer service LG provided.

When my dryer broke, I decided to replace both the washer and dryer with higher efficiency models. The first choice I had to make for the washer was between front-loading and top-loading. I had never had a front-loader before and after reading some complaints about issues with mold build-up on the door, I hesitated to get one. But everyone I talked with said that they do a better job and are very efficient, and that you can avoid the mold problems as long as you maintain the washer correctly. In the case of this washer, that means wiping down the inside of the door after every wash, and every few weeks, emptying a small drain at the base of the washer and rinsing out a plastic filter. You also should leave the door open for a while after you're done washing so the machine can totally dry out. Then you can close it, or leave it open just a crack. If you are thinking "I don't want the bother", I understand, and a top-loader is probably what you'll want to go with, since all front-loaders require some routine maintenance (top-loaders should be cleaned around the door, too, but not as often). But I decided that the routine didn't sound too challenging, and as it turned out, it really isn't. And the trade-off is worth it, at least for me. This washer does an excellent job. It requires very little soap (I had been using way too much even with my old washer). It has a "turbo drive" feature that spins the clothes at high speed so they are very dry when they come out, which shortens the time in the dryer. So far, I have had no trouble with unbalance loads, an issue I had often with the old machine. And by following the simple maintenance routine, the washer has stayed clean and dry with no sort of build-up of any kind. I also bought the pedestal to bring both machines up to a more comfortable level for loading and unloading. I highly recommend this washer.

We had an earlier model (13 years ago) of this same washer and it was great. Unfortunately, after 13 years of HARD use (at least one and usually 2-3 loads per day) it had a bad bearing or two and sounded like a F-15 taking off whenever we ran it. Other than that, it was a GREAT washer and lasted a solid 13 years which ain't bad. This washer is absolutely GREAT! Not only is it simple to use but it cleans wonderfully in like half the time of the previous washer. For instance, towels come out thoroughly clean, soft, absorbent and feeling fresh. It has actually revitalized some of our older towels and made them seem new again! Dark clothes are brilliantly cleaned, again, in half the time of the old washer, and come out soft, smelling fresh, and with minimal wrinkles. We bought the matching dryer too, and the pair are awesome! Bottom line is that the price of the pair (matching dryer and washer) is less than the price of many competing washers alone! Combine the great price with the high-end performance and features and you have a winner. In case you can't tell, I am very excited by this new washer but, I am an engineer, and as such I appreciate the quality and simple design elegance of this machine and it's matching dryer. But, don't just take it from me.... Check this short review at EnGadget where they say, "The LG WM3770HWA is the best front-loading washer, while the matching LG DLEX3370W makes a great dryer." or take a look at the Reviewed.com review (http://laundry.reviewed.com/content/lg-wm3770hwa-front-loading-washing-machine-review) who also loved it. Bottom line, IMHO this is the best washer you can buy for the money especially when combined with BestBuy's generous discounts and price matching thingy. You cannot go wrong with this beauty!

I purchased the washer and dryer combo with sidekick at end of November 2016. Took delivery in December 2016. It was very noisy from the beginning but steadily worse. Bad by the fall of 2017 and terrible by January 2018. I called a service tech out to see it and he said the drum was broken. $750 repair. However, good news is drum is warranted even if I am a month out of the labor warranty. But he tells me "good luck" working with LG. It has now been more than two months trying to get a service tech and the part. It has been so bad. And all this time we have not had a washing machine. Two service techs have looked at it and they tell me that no one wants to work on them because of having to deal with LG. I had a third one who wouldn't even come to the house to look at it. I am sure it was for the same reason. So, it is a throw away washer. As long as you don't have problems you will probably like it. But if it breaks you are in deep trouble. Read the other low reviews and you will see they have the same problems. I will never buy another LG. Now I am stuck with a LG dryer, pedestal, and a sidekick washer and no main washer. I spent thousands on this and this is what I got. It is still not solved. I am on hold with LG for the umpteenth time. Buyer beware!!!! If you do buy one, make sure you buy the longest extended Best Buy warranty. But even there you may have problems judging by another review. Good luck!

Replacing my 2003 HE Sears Calypso top rated consumer reports set, with a top load mess of a washer. So coming from the dark ages. The front load washer does a really nice job. Purchased this unit for the steam and turbo wash (43 min cycle) and washer clean-out option. I have had the units for 30-40 loads now and am really happy with them. I think all of the new washer/dryers are overpriced and just accepted that. The washer does a really good job on dark clothes with no soap residue issues I constantly battled with my top load. The clothes come out very clean but not like new as I saw on another post. I was able to freshen up some old white golf shirts using the steam cycle and shout/scrub brush therapy. Our laundry room (tiny) is located adjacent to the family and I rarely hear any noise from the units while running. I have had two occasions where the washer loads were unbalanced and it made a racket. But 98% of the time I am very happy with the noise. Pulling out laundry from a front load is a bit of a pain but the clothes are so much cleaner than from our terrible top load I don't think I will go back. The dryer does a really nice job, where clothes are perfectly dry and the heat is not insanely hot like our old unit. I have filled up the washer with large loads and a loads as small as a single pair of dance pants and the units have done very well. The best buy install went well, but I needed a side vent on the dryer and they would not do that. So if you need that then be prepared to purchase the $80 side vent kit and pull the entire dryer apart to install the new vent. LG claims you can install without pulling the unit apart but unless you have tiny hands and boat loads of patience I would follow the youtube videos and pull the unit apart to install. Really happy with the units and would definitely recommend them. I purchased the 5-year extended warranty on the washer as I expect it to have issues if it is anything like my first HE washer.