LG - TurboWash 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - Graphite steel

I bought the washer in May 2016. Two weeks ago (2/15/2017), the washer broke. Called Geek Squad who said it was less than a year old I had to call the manufacturer. LG was less than kind. They first said they had no repairmen in my area. Then the supervisor said I should go to a laundry mat to get my clothes done because it would be a few weeks to find a service company and get them out there. Long discussion there. A service company came on Monday of last week. On Wednesday the service called to say the part was unavailable and to call LG to have the washer replaced. Called LG who said the part was available, it just wasn't being manufactured at the time and I would have to wait until the part was made. How long? There was no ETA on the part. So, I asked to speak to the supervisor who said the same thing and then claimed I was lying about when I purchased the washer. He said he would send me a link to my yahoo account to upload my receipt. I said I did not have a yahoo account and he belligerently disagreed with me. Finally, got the email straightened out and he hung up on me mid-sentence. My husband called and was treated like a king. He was transferred to executive customer service. They placed our claim with the returns department who denied the claim. The customer service rep working with my husband resubmitted the claim on Friday and I just received a call today stating they would replace it. Finally!! Two weeks and a whole lot of tears and anger later I now have to wait to hear from Best Buy (but BB has to get the authorization from LG before they can move ahead) to get this machine replaced. This washer and dryer will be last LG product we ever purchase. It was not so much the product breaking as it was the customer service or the lack of customer service LG provided.

I did so much research and I'm so happy with my new washer and matching dryer purchase. The turbowash ensures all clothes are wet. Our clothes seem to be cleaner than they ever have.

This is my first LG product. Very easy to use and our clothes come out very clean. Also, the machine is VERY quiet. My laundry room is on the second floor right above the living room. Unless I mute the TV, I can't hear it running. Especially during spin cycle. I can't believe how you cannot feel it vibrate at all during the spin cycle. Well worth the money.

In July, we were in the market for a new washer. A few months later, our washer was recalled and we were back in the market. Accidentally, we stumbled on this machine, having never purchased an LG product in the past. I can tell you without hesitation that we do not regret our decision. This machine washes laundry much better than our previous model, at about 2/3 of the time, or even less using Turbowash. Clothes are clean and ready in no time, and there is a setting to keep laundry from getting wrinkled when one is unable to be there when it finishes. The washer will tumble with steam for up to 19 hours until it can be dryed. Kudos to this washer, and to LG for seemingly making a near perfect product that will hopefully last for years.

I wanted to wait about a month and a half of use before I review this washer. This was a replacement for a Sears Kenmore Elite which lasted about 10 years before the second computer control panel needed replacement and I decided to replace both the washer and dryer. So far, this LG is working quite well using the Turbo Wash mode. I read some previous reviews and some users had some problems with the balancing of the wash. I tend not to stuff the washer full but usually wash a load that's about 3/4 full. This way, it gives the washer an opportunity to balance out the load and have not had any problems. The wash comes out fairly clean although I do not have any soiled clothes to wash ever and I do a wash twice a week so the wash is never that dirty to start out. Initially during the installation, the delivery person(s) did not tie back the braided metal water lines and each time the washer was filled; there was this heavy clanging as the metal water lines hit the back of the washer. So after an inspection, I tied back the water lines with wire-ties and the clanging went away. Not a fault of the unit but of the inattention of the delivery/installer. Also make sure you bring out a level so the the units are level front to back and side to side so there is no noise created during the spin cycle.

Only use 2 table spoons of liquid detergent and use the partial lock on door. You will never have an odor in a front loader. This is the second set I've bought of these machines and I love them.

My husband set his cup of coffee on the washer while I was at top spin speed, and there was no vibration. Plus this washer is very quiet. We like it very much. Plus, the graphite color is very cool.

This is our second LG front-loading washing machine. This new one is similar, but the controls are easier to use (nice improvements over the many years since we got the first one.) The Turbo wash feature is a really nice feature because it shortens the cycle time a lot. We got the raised platforms which lifts the machines about a foot and makes it much easier to load and unload the laundry. We bought LG again because we had absolutely no problems with the old ones and are hoping the new ones as just as reliable. (Also bought matching electric dryer -- ditto on comments)