Let me start by saying that I am a huge Logitech fan. I have owned so many Logitech products over the years that I could probably fill a Logitech museum. I have also been very impressed lately with the Logitech team and their pushing of the envelope both in their mainline products as well as forging new ones (their new Spotlight presenter device is phenomenal), but as the saying goes, if you don't fail every now and then, you aren't trying hard enough. Unfortunately, the G433 Gaming Headset is that failure, at least for me.
I have a ton of headphones (gaming, general, and audiophile) and I was able to A/B compare these headphones with others from across that spectrum and they fell to every single one in each match up. The main headphones that I used to test against were some Turtle Beach x11s with the Earforce DSS system, some Sennheiser HD558s, and some Turtle Beach XO Fours.
First let me let you know how I intended on using them. I wanted them as a nice set of headphones to use not only with PC games on my laptop but also on my Xbox One. These headphones are only 7.1 on Windows PCs and are just stereo on game systems or a Mac.
Let's start with how they work as a PC gaming headphone. This one is easy, THEY DON'T. They work if you just plug them in to the headphone jack and use them as a stereo headset but if you try to use the USB dongle that allows the 7.1 surround sound, it will not work. I tried it out both on my brand new Samsung Notebook 9 Pro running Windows 10 as well as my work computer running Windows 7 (yeah I know, I've been yelling at the IT guys for a while now to come up to speed). Every time I tried to use the USB dongle with the associated Logitech Gaming Software that you need to enable the 7.1 settings, the sound system would completely freeze. I tried multiple different ways to make it work but could not find a way that did not cause the sound system to lock-up every time. Perhaps the software isn't ready for prime time and a future update will clear everything up, but as it stands right now, I am unable to use them to their full ability on my PC.
Now for the Xbox. I have hooked these up directly into the new Xbox controller as well as into two different Surround Sound DACs (the Turtle Beach one as well as the Astro Mixamp Pro). In all cases the sound was inferior to that produced by either pair of Turtle Beach headphones or the Sennheisers plugged in the same way. I will say that there is a strong possibility that I have a defective plug with these headphones but that is not conclusive. I say this because I can get radically different sounds from these headphones just by rotating the plug in the socket. It would seem that, at least with these systems, it can not make a perfect connection every time. If that is the case, then this review may be biased by that fact. Without purchasing another pair, which I am not inclined to do at this point, I can't really tell what the problem is. They didn't seem to have this problem with the PCs but none of the other headphones had this problem on the Xbox. All I can say is that the headphones seem to range from either very boomy with all the detail lost in the bass or the sound is so weak that you have to strain to hear some elements of the game. Either way, it made for a not very fun gaming experience while using them.
Where Logitech DID really succeed is in bringing a lot of value along with these headphones. For a $99 headphone, Logitech provides a nicely made, comfortable, and stylish set of headphones. The supplied accessories are also very nice. From the carry bag to the cable bag, to the extra set of velour earpads, to the nice cabling with fabric sheathing, everything is spot on. Speaking of those velour earpads, I would definitely swap those out first thing. The pair on the headphones when you get them use the same fabric as the rest of the headphone covering and can feel a bit rough (at least to my ears) but the other pads that are supplied are much softer but do retain a bit more heat so your ears might get a bit sweatier during game play.
To wrap things up, are these bad headphones? No, but they don't live up to what they are supposed to or even what I normally expect from Logitech. In the near future with some improved software could they be much better, yes but probably only for the PC. But then again, I may have a faulty cable. Either way, if I am able to find a fix for any of these problems, I will update my review accordingly but right now the G433s just don't cut it.