Questions & Answers (121)

• Q: How do I connect the MagicJack Home to my network? (1 answers)

  A: The MagicJack Home connects to your home network via the ethernet port.

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• Q: Does this phone system require a monthly subscription fee? (1 answers)

  A: You get 12 months of free home phone service included with this MagicJack Home phone system.

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• Q: Can I use my smartphone with this MagicJack device? (1 answers)

  A: Yes, the MagicJack app allows you to use your Apple® iPhone®, iPad®, iPod® touch or Android device to place and receive calls via the MagicJack Home adapter.

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• Q: Does this phone system help reduce robo-calls? (1 answers)

  A: Yes, the MagicJack Home has a robo-call screening feature to help block unwanted automated calls.

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• Q: Does this phone system have caller ID? (1 answers)

  A: Yes, this MagicJack Home phone system features name and number caller ID.

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• Q: What kind of phones can I use with this MagicJack device? (1 answers)

  A: This MagicJack Home phone system is compatible with most analog or digital telephones.

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• Q: how exactly does this work, our att phone keeps saying no line so we are missing calls all the time. (3 answers)

  A: Magic Jack allows you to make phone calls over the internet. It does not use traditional phone lines. When you receive it, you have the option of either plugging it into your internet router *or* you can plug it into your computer. Then you plug your phone into the Magic Jack. When you place a call, the signal goes to the Magic Jack which converts it to a signal that can go over the internet. I am not sure exactly how it connects from there to a traditional phone service company. But it does. I think the call is routed to the Magic Jack company and it handles the routing.. One feature I like is that if you do not answer the phone, the caller can leave a message and the Magic Jack company will record it and email the recording as an attachment to an email. Nice!

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• Q: It says 12 months free service. What happens after the initial 12 months? Also, can you connect it to an answering machine? (6 answers)

  A: After the 12 months, you will need to pay a yearly fee to continue. Still a reasonable cost considering the other big providers! Please be aware that even though the first 12 months are free, there may be a few “hidden” costs. There are charges if you want to port over an existing number phone number; if you want to pick your number vs. letting their system assign you one; and 911 service. Yeah, I know their box lists 911 as free but it may not be in your area. Their website explains it all. Hope this helps. Oh, and yes, my landline phone has an answering machine and it works with magicJack.

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