Onkyo - 6-Disc CD Player - Black

We purchased $3000 worth of products from the store located in Fort Collins, Colorado while visiting family . When we arrived home we hooked up the Onkyo CD and it will not play CD’s. We followed the trouble shooting guide and let it sit, powered on for 5 hours and tried again. The device still would not play. We do not have a local Best Buy store within 180 miles of our home to return the device to, so I contacted Best Buy customer support via chat on 1/30/2015. I was wanting to exchange this device for another. Initially she was able to send me a link for a mailing label, but it wasn’t pre-paid. I was given a case number and was told that a pre-paid UPS label would be e-mailed to me so that I could return this device. I checked my e-mail accounts, including my spam and junk folders, but did not receive the label. On 1/31/2015 I phoned the store where I purchased the device and was told that there wasn’t anything that they could do for me, but to call 1-888-237-8289 and someone from Best Buy could help me. I called this number and spoke to a representative who apologized profusely and said that I would get the label within 24 hours. I never received a label. On 1/2/2016 I again phoned 1-888-237-8289 and spoke to a representative who also apologized for the delay, told me that I would receive the label within 24 hours and gave me a new case number. Again I never received the label. On 1/5/2016 I called the same number 1-888-237-8289 and spoke with a representative who said that she would look into this and placed me on hold. When she came back on the line she advised me that she was unable to generate a label because I purchased the device in store and not on-line. She then transferred me to another representative. This representative, who works in sales,said that she would not be able to help me with this return. She then placed me on hold and contacted Customer Relations for me. She then advised me that they were unable to help me and that I would have to return the item to a Best Buy store. She then connected me direct to Amanda in Corporate. I explained to Amanda our situation with not living close to a store and that according to the receipt since we purchased this item on December 28 it has to be returned by January 15, 2016. She then told me that I would have to return the item to the store, no exceptions. I am using the original return label, given to me by the first representative I spoke to, to return this device. I will make my next purchase elsewhere.

Purchased this changer to replace my 28 y/o Sony, It is outstanding and I would highly recommend this product. The price is excellent and it was in stock at my local Best Buy, The sound quality of a CD played through the Optical Digital output is so superior to MP3 files off your telephone or streaming off internet on Sirius it's stupid. Listening through ear buds is all good for kids. Once you hear CD's though this Onkyo Changer playing through a high quality audio system including an amplifier and speakers from Best Buy Magnolia, you will relegate your over priced iPhone to reading text messages and drop your earbuds in the trash. Kids don't know any better. It's unfortunate that the convenience and compression of steaming music off a iPhone has replaced the outstanding quality of CD and a total audio system. For the price of an iPhone you can get a total audio system including this changer that will blow your socks off that will last years instead of months. Having experienced the demise of the LP then the cassette tape and now the loss of CD selection, It's by far superior in its simplicity and best sound quality that at this point there is no substitute. This Onkyo CD changer is the one to connect to your home theater. My last CD changer cost $299 out lasted 20 cell phones that now cost $1,000, that should be enough to convince anyone of the stability and quality of CD plus the sound is so much better.

I purchased this to replace Sony's similar five-disc player, which had failed after about five years of light use. I've had favorable impressions of previous Onkyo sound systems, including the 1,100 Watt 7.1 theatre system and a desktop audio set. The device is physically deep to accommodate the rotary table that holds the discs, and this could be an issue if space were limited - I'm fine with that, and it fits and looks good with my Onkyo theatre system. The only negative, for me, is the remote has very small buttons which are hard to see in dim light (though this complaint is common to all remotes anymore.) I'd like to see a better, more robust remote with a device in this price class (which is why I removed one star.) It does have a full button arrangement on the device (I try to avoid buying devices that are dependent on the remote for anything, as this renders the device inoperative if [when] the remote fails.) These type of changers are probably old-school technology at this point, but for me it's a good solution for achieving several uninterrupted hours of music, and I'm happy with the sound quality.

I purchased this Onkyo CD player to replace an old Sony 60 CD player that lasted us many years. It was an AM/FM, CD player with its own speakers. I couldn't find anything like it so we decided to get a standard multiplayer for our receiver. I've had Onkyo products in the past and considered them to be high end equipment. This CD player was easy to set up and easy to use. It also looks really nice. The only thing I find as a slight issue, is that it seems to be very sensitive and skips relatively easily. The first day I got it, my 6 year old granddaughter wanted to hear one of her cds and she began dancing around a bit and the CD would skip. I didn't think too much about it then because she was really jumping around, but the next day, I played one my own cds and as I was just walking near the player, it skipped a couple of times. We live in an older home with hardwood floors so there is always some vibration, but I would think that the dampening mechanism in this player would be able to handle some vibration. Apparently not as much as you would think. It is however a very nice player and looks good as well. Just don't play "Old McDonald" for your 6 year old granddaughter with it.

We still have piles of CDs around the house and we love to listen to them beginning to end. When our SONY combo DVD/CD changer finally died after a decade, I went looking for a new one. I was surprised to discover there really aren’t DVD/CD multi-disc players available anymore, and surprisingly few CD changers. I did my research and looked at the ones still available. The Onkyo unit seems to be unique in that it is the only 6 CD player around. The others I found were 5 CD players, so if you can have 5, why not go for 6? The other difference is that this player has both coax and optical digital connectors, as well as really old school RCA plugs, so it offers maximum flexibility connecting to your receiver. The only thing it didn’t have was a USB or iPhone connector, but to get that I would have had to pay almost three times the price and settle for 5 CDs, so this seemed like a bargain for such a great brand. I’ll probably upgrade my receievr to Bluetooth soon and that will solve the USB or remote streaming access issue. This is just a CD changer, and it is a good one. Set-up was as easy as could be, and the sound is surely an upgrade from my 10 year old unit. This one was also top-rated almost everywhere I found consumer reviews, and so far it has lived up to the billing. Nothing fancy, but if you need a multi-disc CD changer, want 6 slots and a great price, this is the one.

I was needing a new player when I found this CD changer (Onkyo DX-C390). However, I read with trepidation reviews saying it displayed a high frequency prominence. Taking the previous information into consideration my decision to purchase was greatly influenced by its sale price which was a very nice reduction below regular pricing. Also in its favor, other reviews mentioned the player operated with a finesse that was matched by few other players. When I first listened I had to agree the sound was somewhat out of kilter, tilted appreciably toward the top end. However, after some break-in time, the playback became noticeably smoother and better balanced. The sound has improved through out my ownership (several months). It no longer produces the strident upper octaves as it did when it was new. I haven't just become used to its sound because I have other players to compare. Its handling of the six discs is impecable. It performs with a surety that inspires confidence in the handling of my discs. Overall, I couldn't be happier with my purchase.

I didn't think the player could make a difference, and I don't have the special connection for the superior sound, but it really does sound fuller! Just replaced my Sony (as so many others have said, because it died) and plugged it in. I read the instruction book and recommend it, I noticed lots of things people reviewed as bad, that you can find in there. For instance I noticed the green light can be turned off. I don't think the Random takes as long as some complain about. All in all, I'm very happy and I listen to music a lot more now. Just miss a couple of things from my Sony. No volume control on the remote! And it's very disconcerting to load the CD's. They don't go in 1 - 6. They can go two at a time, but not in order. Hard to know which one is in which slot. Same thing with taking them out. Buttons are not very intuitive on the unit. The "open" should be easy to get to as you use that and "disc skip" which is right under it, the most. But definitely buy it if you have CD's. Now if Best Buy would just keep selling the CD's themselves I'd be happier!

I can only start this review with the caution “DO NOT BUY!!!” We purchased this unit in March 2015. In less than a month we discovered the shuffle or Random feature as they call it did not work. The changer would play three songs and the search for a track for up to two minutes then stop with track 50 or 99 displayed. We tried over and over with many different commercial CDs with the same results. Took the unit back (luckily I had bought the extended warranty). I was given another unit and charged another $24.99 to keep the warranty in effect (seems that when you are sold the product they refer to the warranty as a replacement warranty but fail to tell you it is a onetime thing. Brought the new unit home and guess what. Same issue. Now I have to bring the unit back again. Unfortunately, this is the only multi disc changer that Best Buy sells with the shuffle feature. Final word on this changer, same as the opening statement, “DO NOT BUY!!!”