I would like to have had the opportunity to discuss my review and complaints with the company. However, Oster seems to be one of the ever more present consumer companies that has a PO Box for its address, automated telephone line for its calls, and noreply@ auto email address - so I am going to leave my review for all in the public domain. About a month or two after purchasing out Oster OGYU701 we are unable to effectively use approximately half of the keypad. This includes the numeric keypad buttons as well as many across the top row. The start/reset buttons work and the microwave will beep at you, however you are unable to ever set a power level and actually heat your food. This started after 2-3 times of actual use. Judging by my experience, as well as the other reviews, this is clearly a substandard product. My main issue lies in the lack of consumer support that is clear avoidance and a hope that you, the consumer, will quickly eat the cost of replacement.
This service is unacceptable to me. More so, I am a working person and have little time to play games with the lack of response I have received to date. I am unable to return the item to the store for a new faulty item and would like to have Oster contact me and replace the product on their own accord. Unfortunately, I am unable to get in touch with them properly through their website or phone line. Please do not repeat this mistake yourself.