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BestBuy.com and American Express® Pay with Points Frequently Asked Questions


What is Pay With Points?

Pay With Points is a Best Buy program that allows you to use your participating rewards program points for purchases on BestBuy.com.

What can I buy using Pay With Points?

You can buy anything on BestBuy.com using Pay With Points except e-gift cards.

How do I use points to pay for an order?

If you have a Pay With Points–eligible card, you can use the monetary value of your points to offset all or a portion of your order total on BestBuy.com. No matter if you are checking out as a Guest or logged in to your BestBuy.com account, Pay With Points is enabled in both checkout options.

Can I apply promotional codes and other types of discounts to my Pay With Points order?

Yes, you may apply other forms of eligible payments to your Pay With Points order, including promotional codes, savings codes, My Best Buy reward certificates, and gift cards.

Can I combine points from multiple cards to pay for my order?

No, points from multiple cards cannot be used for a single order at this time.

Is there a fee for using the Pay With Points program?

No, there is no fee for using the Pay With Points program on BestBuy.com.

How do I know if my American Express Card is eligible for Pay With Points?

To participate, you must have an eligible American Express Card enrolled in the U.S. Membership Rewards® program that is active, in good standing, and authorized to use points. View eligible cards here.

I am having problems setting up my American Express Card to Pay With Points. What should I do?

Please ensure that you have an eligible American Express Card that is enrolled in the U.S. Membership Rewards program and authorized to use points. For details about your specific American Express Card, please contact American Express by calling the number on the back of your American Express Card. In the event you received a service error message, please try to place your order again later.

How can I check to see how many Membership Rewards points I have?

You can check your Membership Rewards points balance by clicking on the See Points Balance button during checkout. If you have a BestBuy.com account, and previously set up a stored American Express Card to use Pay With Points, your available point balance will be displayed at checkout when logged in to your account.

I don't have enough Membership Rewards points to pay for my entire order. How will I be charged if I complete the transaction?

Whether you use Membership Rewards points to pay for all or a portion of your order, your eligible American Express Card will be charged for the entire order and the dollar amount used in Membership Rewards points at checkout will appear as a statement credit on your Eligible Card account in 2–4 business days. Note: the American Express Card that is charged will be the same one from which the Membership Rewards points were used.

When will I receive my statement credit?

You will receive a statement credit from American Express for the dollar amount of points used in 2–4 business days after your purchase.

How do I get Membership Rewards points added back into my Membership Rewards program account on canceled or returned orders?

If you cancel or return a Pay With Points order, Best Buy will refund the corresponding dollar amount of the purchase to the American Express Card you used. In order to get back the Membership Rewards points that were used for your purchase, please call the number on the back of your American Express Card for assistance.

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