A:AnswerI purchased a pair of right neon red, left neon blue joy cons from best buy.com shipped to house damaged. I took them back and they send me a brand new official joy con. But it must be the same Joy cons and the same color.
A:AnswerHey there. Thank you for reaching out about this. I'm sorry to hear about your Switch. We can definitely set you up with an appointment with our Geek Squad to take a look. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Amani. Thanks for reaching out about this. I'm sorry to hear you're running into issues. We'd be happy to help out and see if there's anything we can do. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHey there, Matt. Thanks for reaching out about this. The standard procedure is to ship it out for repair and replacement if needed. If you'd like, I'd recommend speaking with your local Best Buy to see if the first step can be skipped depending on the damage. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your awesome question! I'm very sorry that you're going through this. I really hope this second part works. Now, if it doesn't and the same issue persists, we're nearing an area where we'd look into replacement instead. If that second part doesn't work, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Sid. Thanks for the question. This may be fixable. We'd be happy to look it over with you to see what can be done. If you have Geek Squad Protection, we may look into replacement rather than repair since it sounds like it's in bad shape. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Nick. Thanks for reaching out about this! If you have Geek Squad Protection on the Switch, we'd likely just look into a replacement for you if the unit is damaged. Otherwise, we can take a look at the Switch - but may not be able to repair it. I hope this helps out. Please let us know if you have any further questions!