Questions & Answers

Q: QuestionIs this coverage provided if one is already a member of Geek Squad

Asked 5 years ago by Al77.

• A:Answer Hi there. Thanks for your great question. Currently, unless the Geek Squad Protection is purchased on the specific product, it is not covered. If you have further questions, we'd be happy to answer that for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 for further help.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDuring quarantine, how do we get the unworking product exchanged? (bought 2 year replacement Nov. 2018)

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Called the store, did a curbside drop off. They shipped the new to the house.

  Answered 5 years ago by MzLibraLv

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Q: QuestionHow do I get a copy of my product replacement that I purchased?

Asked 6 years ago by Nana.

• A:Answer In your account online. Or go into the store and have them print it out.

  Answered 5 years ago by MsTC2

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Q: QuestionI anticipate in two years there will be no replacement of like kind available. How do you handle that?

Asked 5 years ago by abbottim.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer In our situation, we took our broken toaster oven one week before the 2 year warranty expired to BestBuy. The Geek Squad representative told us to pick something similar from the store because they didn't have the exact item in stock. We ended up paying like 25 dollars more for the item that we chose because it was more expensive than our original toaster oven( of course we could of chosen something cheaper). Geek Squad customer service was amazing and we left the store with a brand new toaster oven.

  Answered 5 years ago by TxdudeVerified Purchase

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Q: QuestionIs geek squad plan refundable if you return an item for refund

Asked 5 years ago by spikie.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Thanks for your question! The Geek Squad Plan should be refundable if you returned the product it was attached to. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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