A:AnswerGeek Squad tech came and checked my 50" Samsung with its 5-year extended warranty. He said it couldn't be fixed and that I was out of warranty. I was in shock. I found the 5-year warranty, which is still in effect, my tv is now much worse with 5 big glowing white spots the size of a tennis ball. I talked to chat support, they said they would try to help but I need to call Geek squad and explain the problem. The tech that came LIED, he checked the tv, went outside and talked to his "supervisor" to return and tell me it wasn't covered and to buy a new TV, "sorry." That was not correct! I'm going to file a complaint with consumer affairs! They shouldn't sell extended warranties then not honor the warranty.
A:AnswerHi Amy. Thanks for your great question! We'd recommend that you hold onto it in case it needs to be transported back to the store. If you don't have space for it, it's not necessary but can help in the case of a repair. If you have any further questions, feel free to either reach out to us in your local store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHello! Our Geek Squad Protection (GSP) plans can no longer be extended after they expire. However, if your purchase is still within our Return & Exchange Promise, which may be found here- https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, you should be able to exchange the two year plan for the five year plan by visiting your local Best Buy store! ^Jenni
A:AnswerAs far as I can tell it’s a very narrow list of things they cover , they wouldn’t cover a screen that wouldn’t turn on. I don’t know what caused the cracks in the screen but Best Buy will assume YOU broke it somehow making the protection worthless .
A:AnswerHi Jon. Thanks for the question! In most cases, you can purchase a 2 or 5 year Geek Squad Protection plan with the TV. The price of the plan will go off the length of time and price of TV. A way you can see this is by going on our website, checking a TV and clicking the Geek Squad Protection options. I hope this helps! Please let us know if you need anything else.
A:AnswerHi there. Thanks for reaching out about this! Congrats on your purchase! The protection does have to be purchased through the store after the purchase. You can either head in and add that on in person or you can likely do it over the phone if that works better for you. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerYou can attempt the Geek Squad protection if the plan is not expired. The TV itself may also have a warranty as well that may not be expired. I would look into both. I had this happen on a Vizio TV. I summed it up to the brand/poor manufacturing.
A:AnswerIn the Tv. I tried to do the same but something is missing or broken inside the TV. Also, tried to attach a TV Antenna, Digital TV Antenna Indoor for Smart TV, Dose not work well on the Sony. Recently purchased a LG Oled TV on Black Friday. Everything works. The same price on both TV's. Something missing inside the Sony.
A:AnswerI had an option to buy it when I purchased my tv online. A 2yr warranty is what I purchased. It should be on your receipt or your purchase record
A:AnswerHi Juan. Thank you for your great question! The Geek Squad Protection can cover this depending on the scenario. We'd love to hear more about what happened and see how we can help. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThey will come to your house. They had masks on and they even took off their shoes they were very professional and knowledgeable. Extremely helpful.
A:AnswerHi there. Thank you for reaching out about this. We may be able to fix that TV. We'd be happy to learn more about it and see what we can do. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
