A:AnswerHi there. Thank you for reaching out about this! I'm sorry you're running into issues with the remote. That's definitely no fun. It looks like you've done the initial troubleshooting, which is great. I'd recommend contacting your local Best Buy store and seeing if we can get you a new remote under your Geek Squad Protection plan. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerI just brought my Roku Sound bar in because it wasn't working right, 2 yrs old and they gave me a new one with the warranty protection I have on it.
A:Answeryou will still need to take to best buy for repair they will repair or order a replacement. if you get a new unit your geek squad protection is voided out and you will need to buy a new protection package
A:AnswerHi Linda. Thanks for your great question! You actually don't need to register the protection plan! From the moment of purchase, it's all ready to go. So you can have peace of mind that if something happens, we can pull up the plan through your account. You, yourself, can also see it online through your Best Buy profile. I hope this helps. If you have further questions, please reach out!
