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Questions & Answers

Page Showing 1-7 of 7 questions
  • QuestionI order to make a 90 degree angle the instruction card says that you need a connector cable. I can’t find these cables.

    Asked by Linda.

    • Answer Hi Linda. The Extension already has the thin connector on it. If you feel this may be incorrect, please contact us directly for further assistance at 1-844-302-2943. Thank you!

      Answered by Cync Support

  • QuestionHi what does the remote look like?

    Asked by Ri.

    • Answer There is not a remote for the Light Strip. You would use the C by GE app on your phone or if connecting with Google Home you would use the Google Home app or you can use the voice control capability with your 1st party Google Home speaker located in the same room as the Light Strip. Please note that the 40" strip is an extension to the 80" light strip and does not come with the power source included. The power source is included in the 80" package.

      Answered by Cync Support

  • QuestionHow long is the led light strip ?

    Asked by Devan.

    • Answer Hi Devan, the Light Strip itself (not the extension) is 80". The extensions, which you would get after you get the Light Strip are 40" each.

      Answered by Cync Support

  • QuestionWhat is the range of lumes/watts? Brightest to softest?

    Asked by LittleElk.

    • Answer The full color light strip with the power supply (C by GE Full Color Smart LED Light Strip) is the equivalent of 1600 down to 80 (approx.) lumens and uses 22.5 watts down to less than 2 watts (approx.) of power at full brightness to dimmest. Its important to note that the 40" light strip is an add-on to the 80" light strip. The 40" does not come with a power supply and there is not one sold separately from the 80" at this time.

      Answered by Cync Support

  • QuestionThese work without a bridge or hub? If so, can these be controlled through an app on a phone? Thx!

    Asked by Hey.

    • Answer It still requires the C by GE "C-Reach smartbridge" if you want to control them away from home. So yes, it still requires something else. They are not like true WiFi bulbs that can be controlled without a hub away from home.

      Answered by WarpedTrekker

  • QuestionWhat’s the app

    Asked by Sean.

    • Answer Hue has an app for that. At least on my iPhone they do.Hue for bluetooth is the app.

      Answered by Splain

  • QuestionWhen do these re stock?

    Asked by Derek.

    • Answer whenever the store would like to restock them

      Answered by Julia