Questions & Answers

Q: QuestionHave protection plan, vac no longer works or made, given BB gift card towards a new one. But card is not in amount I paid for the original one? Should it have been?

Asked 1 year ago by Jimbo.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer I believe the answer is yes. Customer satisfaction is crucial as it distinguishes a reputable brand from a misleading one. Occasionally, brands adjust the usage terms of your device. I collaborated with a brand that did this, but it was clearly stated during the purchase. If Geek Squad promised you protection yet pro-rated your device or refunded you a different amount than what you originally paid, I would consider that deceptive and hesitate before making another purchase.

  Answered 7 months ago by BradC

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Q: QuestionI bought a Brava mop-Roomba less than 2 years ago. The device still under total tech coverage. The brava doesn't work efficiently anymore. I was charged for repair 50 dollars. I though total tech will fix free of charge, it's been done in the past. So???

Asked 1 year ago by Obrad.

• A:Answer Should have been replaced.Take it back

  Answered 1 year ago by DeborahM

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Q: QuestionDoes the protection plan for the dyson cordless cover the cord?

Asked 2 years ago by R2023.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer It covers the whole unit, even the cord.

  Answered 1 year ago by TronyaM

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Q: QuestionI am already a total geek squad, I was told by geek squad associate that i am cover on anything I buy.

Asked 2 years ago by margaret.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes if you purchase protection plan

  Answered 7 months ago by Cking

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Q: QuestionMy Roomba is throwing errors constantly today. I've done everything it suggests, but still not working. I still have geek squad coverage. Can I just take it back for replacement or do I have to schedule repair?

Asked 2 years ago by Scw41.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Different products can have different protocols so your best bet is to give a quick call to geek squad and see what is required to warranty the item in question.

  Answered 1 year ago by Mary

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Q: QuestionI purchased a Tineco cordless vacuum along w/the 5 year geek squad protection which is still valid. The dust bin cover is broken and I am asking if you can replace the dust bin? If so, does the replacement bin invalidate the protection? Or still valid?

Asked 2 years ago by TinecoS12.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Yes it would be replaced. The remainder of your warranty will still be valid.

  Answered 1 year ago by TronyaM

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Q: QuestionDoes this protection cover theft?

Asked 3 years ago by Norma742.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 1 year ago by LoveTech

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Q: QuestionHow do I set up the warranty process for my vacuum that is not working properly?

Asked 3 years ago by playstory2.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Be prepared to wait. Took them over 2 months to tell me they couldn't fix it and come back and set an appointment for them to tell me that.

  Answered 2 years ago by briand

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Q: QuestionHow many times would this plan replace a defective vacuum over the coverage period? Numerous responses refer to details/terms being available online, but this specific plan (Accidental Geek Squad Protection) is absent from that page.

Asked 4 years ago by visorvet.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer It only replaces product one time. I used for a 3yr old Dyson, it was replaced no questions asked and I took plan out on the replacement. Worth the money due to product cost

  Answered 3 years ago by Luna

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Q: Questionvacuum is not working , where can i get it fix?

Asked 4 years ago by jorge.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer Set a geek squad appt but be prepared to wait. Took them over 2 months to tell me they couldn't fix it.

  Answered 2 years ago by briand

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Q: QuestionI purchased this for our daughter for Christmas. How do I have the warrantee available to her?

Asked 4 years ago by Gregorio.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer She just needs to provide the phone number used to purchase the protection plan and employees can assist searching it up, or give her the receipt

  Answered 3 years ago by Fergz

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Q: QuestionIf the carpet cleaner breaks And I have the three-year warranty could I just take it to the nearest Best Buy?

Asked 5 years ago by Sandra.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Mine stopped charging after two months and they just replaced it on the spot with a new one. They have done that with every item I’ve purchased except for a Sony 4K Blu-ray player which would freeze in the middle of a movie and need to be re-plugged from the first week I purchased it. They were going to have to send it back to Sony for repairs even though it was in stock and I had purchased the 3 year warranty so I suppose it depends on which type of item. They did give me a tip to simply turn off the Bluetooth and the problem should disappear. They were correct. Now I just connect to WI-fi a couple of times a month to check for software updates (which can also be updated with a USB Memory Stick or flash drive.

  Answered 5 years ago by Shaggy78

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Q: QuestionIf the warranty for the HOOVER is 5 years, does this plan extend another 3 years beyond?

Asked 5 years ago by Radarcessna.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No.

  Answered 3 years ago by srgvaz

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Q: Questionhow do I use the 3 year warranty on my vacuum

Asked 5 years ago by Dlee.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for your question. If you need to swap out your vacuum, you could just bring it into the store and proceed from there. If you just purchased it and are wondering how to activate the plan, you do not need to do anything. It's activated from the time of purchase. I hope this helps. If you have any further questions, please reach out to your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhen will my 5yr warranty be mailed to me??

Asked 5 years ago by Anonymous.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer You just use your name address and they pull it up via computer. If you have it paid on a BB card it have an online log in it's included with the order

  Answered 3 years ago by Matt

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Q: QuestionIf I order a skin for my Roomba s9+ and add the sticker to the unit, does this void or effect my 2-Year Accidental Geek Squad Protection in any way?

Asked 5 years ago by Dmatt.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer As long as it does not interfere in any way with the function of the unit.

  Answered 1 year ago by TronyaM

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Q: Questiondoes the protection plan cover the replacement of the battery on a cordless device?

Asked 5 years ago by grace.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If you’re talking about the Dyson rechargeable vacuum, it’s not replaceable. They replace the whole unit.

  Answered 3 years ago by Sunny

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Q: QuestionIf I have the annual Geek Squad coverage ($200), does it cover the vacuum cleaner, or does it just cover computers?

Asked 5 years ago by Debbie.

This question was asked about the related product: 5-Year Accidental Geek Squad Protection

• A:Answer It covers whatever product you purchase the protection plan for each product has its own protection plan

  Answered 7 months ago by Cking

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Q: QuestionHow do I go about getting my Robot Rumba repaired?

Asked 5 years ago by Care.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They send it back to factory, 6 to 10 weeks wait at best.

  Answered 3 years ago by ERN1956

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