“I purchased the Insignia 55" tv and the 5 yr standard geek squad protection. I was not given any information on it when I picked up the tv. How do I go about getting information on this and a phone number in case I need to use it?”
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You don't! You cancel your order, stop payment and return IMMEDIATELY!!! We Have Closed Our Best Buy Account The warranty for their televisions is a joke. We have a one-year-old 55” box in our home. One year ago, we purchased a TV from Best Buy w/warranty. Less than a year into new TV, the sound broke. They sent a technician to our home (during COVID) to troubleshoot, order parts and then come back a week later to replace parts. Less than 4 months later, same problem. They have sent new technicians out four additional times before deciding that this was not working. They took our TV to troubleshoot in office. We have been without a television now for 3 weeks. Would you like an Exchange? YES! To bad the exchange policy is an absolute joke. Television was purchased for a sale price of over $500. They offered under $250 for the exchange value. Why? Because I used THEIR rewards dollars to purchase and they do not honor their own rewards dollars. So besides spending enough to earn those dollars and use them towards purchases – they don’t honor them when exchanging their own faulty equipment. Lesson learned – no more Best Buy purchases for me or my family friends. Shame on their Customer Service. I hope that you are able to learn from our mistakes before you loose out on hundreds of hard-earned dollars.
Sorry, there was a problem. Please try again later.If you have a Best Buy account, you’ll go to your profile and scroll down to my protection plans and it’ll have all the information you need there.
Sorry, there was a problem. Please try again later.Just go to your account on the website. You will find it under your purchases and services
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