Questions & Answers

Q: QuestionI don't believe that this unit is faulty - Just needs someone from your Geek Squad to adjust it correctly - Otherwise what did I PAY you extra for?

Asked 6 years ago by topogigo1.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for your question. We'd like to hear more about what's going on to see how we can help. If you'd like to do this, you can either get in contact with your local Best Buy or you can call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionHi I purchased this refrigerator and am selling it to a neighbor because I'm moving. I cannot find a copy of the warranty. Can I get one emailed to me?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs my refrigerator still covered under this protection if there is a 5 year manufacturing warranty?

Asked 1 year ago by Ed.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer un año

  Answered 1 year ago by claudia

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Q: QuestionOnce this protection plan expires, is it renewalable for another 3 to 5 years

Asked 3 years ago by VivianC.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer You could call to inquire 30+ days prior to expiration, but I don’t believe extensions are typical; but that could change. If no extension, you might consider purchasing a Home Warranty Plan to cover your big ticket items . I spent several weeks researching Home Warranty Plans, and Old Republic offered the greatest coverage options and had the highest customer satisfaction/claim payment reviews by far; with First American, Fidelity, and One Guard having respectable results. The ones I refused to consider, based on my own personal experience and/or hundreds of customer reviews and industry articles, were American Home Shield, Choice Home Warranty and Home Svc Club. But your criteria may be different than mine, so just be sure to do your homework to find a reputable, reliable company if you go this route. Hope this helps :-)

  Answered 2 years ago by OnlineReviewer

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Q: QuestionDoes the Geek Squad warranty begin at time of purchase or AFTER the manufacturer's warranty?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer the time of purchase

  Answered 3 years ago by RereVerified Purchase

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Q: QuestionSome of the eggs and vegetables were frozen in the fridge where the temperature was set at 39F. We turned off the power freeze and it did not help. Please advice.

Asked 4 years ago by LCSD.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Very simple here is how I understand the warranty to work if you purchased the appliance along with the geek squad, three-year warranty, and the problem you’re having now with it falls into that three-year warranty then all you should have to do is simply call up your local Best Buy and they should send somebody to either fix it or replace it. I don’t know if you need the receipt, but I know at the Best Buy I go to which is here in Long Island. They usually save all that information on their computer. Hope that helps!!

  Answered 3 years ago by GaryS

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Q: QuestionCan I buy the Geek squad protection at anytime.

Asked 4 years ago by wondering.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer As long as you purchase it before the item becomes damage or expires

  Answered 4 years ago by Amazingdryingmachine

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Q: QuestionWHAT IS THE NORMAL FACTORY WARRANTY FOR SAMSUNG APPLIANCES? DOES THE 3 OR 5 YEAR STANDARD GEEK SQUAD PROTECTION START AFTER THE FACTORY WARRANTY IS OVER?

Asked 5 years ago by MIKE.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer When you buy the Standard Geek Squad Protection Plan it starts the day you buy it. Whether or not you have a manufacturers warranty.

  Answered 5 years ago by Martin

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Q: QuestionIf the refrigerator leaks water and causes water damage to the floor, is this covered under the warranty?

Asked 5 years ago by Daniel.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer they tell you yes but all false incuding food that spoiled due to fridge stop working

  Answered 4 years ago by Kostantinos

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Q: QuestionTook delivery of this unit yesterday - The freezer door doesn't close like the refrigerator door - Need help with door GE - 23.2 Cu. Ft. Side-by-Side Refrigerator - Stainless steel Model: GSS23GSKSS SKU: 5638707

Asked 6 years ago by Topogigo1.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Call customer service to get someone to come out.

  Answered 3 years ago by HappySenior

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Q: QuestionHow to I register my insignia freezer for warranty

Asked 9 months ago by Anonymous.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer good

  Answered 9 months ago by Appo

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Q: QuestionWhy does geek squad extended protection warranty start the day you buy it? The manufacturers one year warranty already covers that first year so it’s really only a two year extended warranty

Asked 3 years ago by LoloSue.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer It depends on what is covered under the manufacturer's warranty -- some Geek Squad coverage goes beyond standard "replacement" warranties found with some items.

  Answered 3 years ago by bnbest

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Q: QuestionIf I buy a 3 year geek protection do I have coverage for the 1 year from company and then 3 extra years? Or is it 3 years from purchase date

Asked 5 years ago by Larry.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer Three years from date of purchase.

  Answered 3 years ago by HappySenior

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Q: QuestionWhen I purchased the warranty I was told that the water filters which are @ $50 would be available for 1/2 off or $25 for up to 5(6?) for the 3 yr warranty period. Tried to order them via the Geek Squad only to be told the water filters are consumables

Asked 5 years ago by rob.

• A:Answer If it was in writing there should be no problem. If it was verbal, you may be out of luck.

  Answered 3 years ago by HappySenior

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Q: QuestionI've spent two days, multiple hours on hold with Best Buy hoping for an appointment for a diagnosis of my non-cooling less than 2 year old Kitchenaid fridge, phone-diagnosed as compressor failure. Does this warrant a replacement?

Asked 6 years ago by Unhappycamper.

• A:Answer If they can't fix it, more than likely they will replace it. Check your Geek Squad paperwork or their website to double check what your plan covers.

  Answered 6 years ago by researchqueen

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Q: QuestionHow do I apply for food spoilage reimbursement? I called and was told to search for "reimbursement" on your site but it shows no results.

Asked 4 years ago by LF.

This question was asked about the related product: Geek Squad® - 3-Year Standard Geek Squad Protection

• A:Answer I HAVE KITCHEN AID REFRIGERATOR PURCHASED ON 4/27/22 AND IT IS NOT WORKING AND I AM IN 5 YERA PROTECTION PLAN . REPAIR TECH IS NOT COMING FOR THE 10 DAYS. WHAT MORE INFORMATION DO YOU NEED ?

  Answered 5 months ago by Anonymous

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