A:AnswerThe wireless USB dongle for the wireless mouse and keyboard is inside the mouse battery compartment. Take this out and plug it into one of the USB ports, and they should start working. If not, please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
844.433.8476
[email protected]
Best regards,
Acer America
A:AnswerHere is a link you should find helpful: https://acerrecertified.com/acer-aspire-z-24-23-8-all-in-one-intel-core-i5-9400t-1-80ghz-12gb-ram-512gb-ssd-windows-10-home-z24-890-ua91/
A:AnswerRefurbished/recertified products have a 90-day warranty against hardware defects. This is through PlanetROI, and contact information is included in the box.