A:AnswerThese products have a 90-day warranty against hardware defects. If you are within your warranty period please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
844.433.8476
[email protected]
A:AnswerI don't know what was wrong with the computer I bought as a refurbished product, but it was in good shape when I received it and works fine now.