Questions & Answers

1-10 of 32 Questions
  • Question
    Is it easy to replace the hard drive with a solid state drive?   (4 Answers)

    By Anonymous October 29, 2016.

    Answers
    • Best 
      Answer

      Yes, it is fairly easy. Removing the 12 screws on the bottom of the case, carefully un-snap the bottom cover ( I use a credit card and run it along the seem ). The HD is next to the battery.

      By MG1234 November 13, 2016.

    • Question
      Is there a standard warranty on the laptop without having to purchase the Geek Squad plan?   (2 Answers)

      By Anonymous November 8, 2016.

      Answers
      • Best 
        Answer

        Acer provides a one year manufacturer's warranty against hardware defects. Here is a link that may have helpful info for you: http://www.acer.com/ac/en/US/content/standard-warranty.

        By TeamAcer November 8, 2016.

      • Question
        I want to know if I will be able to do some photo/video editing on this computer? I am fairly new to photo/video editing so I want to make sure it can handle any video editing software I may install.   (2 Answers)

        By RandS June 24, 2017.

        Answers
        • Best 
          Answer

          We bought ours as an office machine. The processor is great for word, excel, etc. and runs full acrobat pro, but I would be careful about a full suite like creative suite, photoshop, etc. I think it would probably handle photoshop LE, but it is not the most powerful tablet/laptop product. We typically use Microsoft surfaces for cad, creative suite, etc., but there is a large price jump. If you are just doing online editing (i.e.: shutterstock, tiny prints, etc.) its fine, but onboard, resource intensive programs like adobe suites will probably cause frustration and run really slow. Hope that helps!

          By TXIT June 24, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        I am looking for a laptop to play online games. Would you recommend this computer?   (2 Answers)

        By Mary December 12, 2016.

        Answers
        • Best 
          Answer

          In this price range a good option might be the similar Acer Aspire e15 (E5-575G-53VG). It actually costs a little less because it doesn't have a touch screen, but it has a better graphics card, which is what you would need for gaming.

          By byjiminy December 27, 2016.

        • Question
          Is the keyboard back lite   (5 Answers)

          By Spyadg December 5, 2016.

          Answers
          • Best 
            Answer

            Yes! And the keys are black, meaning that when the backlight is on you can actually see the characters on the keys :). Note that silver keys, when backlit, are very difficult to read in a partially lit room. Stick with black keys if getting a backlit keyboard.

            By Ryan January 30, 2017.

          • Question
            We've had this for about 2 months now and it seems very loud when it's running - like there is a CD loading kind of sound. When I have the internet open it sounds like it is trying really hard to run a bunch of programs and never stops. Any suggestions?   (2 Answers)

            By hollyae November 29, 2016.

            Answers
            • Best 
              Answer

              It could be the fan running that you are hearing. Since you purchased this recently you can contact our warranty support number for assistance. Please refer to the contact info posted at http://www.acer.com/ac/en/US/content/service-contact

              By TeamAcer November 30, 2016.

            • Question
              Is this laptop new or refurbished?   (4 Answers)

              By Dayaan July 21, 2017.

              Answers
              • Best 
                Answer

                This item is new.

                By CommunityAnswer July 21, 2017.

              • Question
                does this have a built in camera for skype?   (5 Answers)

                By davd61 March 27, 2017.

                Answers
                • Best 
                  Answer

                  I bought one of these for my wife. It has a built in web cam, but the cam is very poor quality.. The images are very distorted and fuzzy looking.

                  By Frank April 7, 2017.

                  • Verified Purchaser
                  • My Best Buy® Member
              • Question
                why is this one cheaper than the r14 that I was looking at that looks like it has a smaller hard drive?   (1 Answer)

                By JBrew January 17, 2017.

                Answers
                • Best 
                  Answer

                  Because they are having so many problems with this model they can't sell it. So the price is reduced

                  By Pumblino April 13, 2017.

                • Question
                  is there a cd/dvd drive in the unit or do i have to purchase an external one   (5 Answers)

                  By tiger January 8, 2017.

                  Answers
                  • Best 
                    Answer

                    You will need to buy an external CD/DVD drive.

                    By tlcbham January 21, 2017.

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