Questions & Answers

Q: QuestionHow long does the battery last on this Chromebook?

• A:Answer This Chromebook offers up to 10 hours of battery life on a single charge.

Q: QuestionWhat is the screen size of this Acer Chromebook?

• A:Answer This Acer Chromebook features a 15.6-inch Full HD anti-glare screen.

Q: QuestionWhat operating system does this Acer laptop use?

• A:Answer This Acer laptop runs on the ChromeOS operating system.

Q: QuestionWhat type of wireless connectivity does this laptop have?

• A:Answer This Chromebook comes equipped with Intel Wi-Fi 6 (802.11ax) with 2x2 MU-MIMO technology for a strong and consistent wireless signal.

Q: QuestionDoes this Chromebook have a touch screen?

• A:Answer No, this Chromebook does not have a touch screen.

Q: QuestionWhat kind of storage does this Chromebook use?

• A:Answer This Chromebook utilizes 64GB of eMMC storage.

Q: Questioncan this chromebook be updated?

Asked 5 months ago by cames.

• A:Answer According to Google, this model Chromebook will receive updates until Jun 2031.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionDoes it have windows 11

Asked 6 months ago by Tas.

• A:Answer No. This is a Chromebook that runs the Chrome operating system and is not compatible with Windows. Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on-board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better.

  Answered 6 months ago by TeamAcer

  
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Q: QuestionIf the year of release is 2025 shouldn't it get auto chrome updates until 2035? According to auto update policy chrome os gets 10 years of updates.

Asked 1 month ago by dee.

• A:Answer This CB315-4H model family came out in January 2022. While this particular model (CB315-4H-C0BR) in this product family first came out in 2025, Google set the AUE expiration date for the product family as June 2031.

  Answered 1 month ago by TeamAcer

  
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Q: Questiondoes this chromebook have virus protection

Asked 4 months ago by edlee.

• A:Answer Unlike a Windows laptop, Chromebooks do not need antivirus protection because you cannot download or run .exe files on these devices. ChromeOS is designed with security features like sandboxing and automatic updates, making it difficult for traditional viruses and malware to infect the system. However, there are some users may choose to install antivirus for an extra layer of protection, particularly against malware like malicious extensions.

  Answered 4 months ago by TeamAcer

  
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Q: QuestionCan you just plug in a mouse and it will work or is there a need to turn touch screen off.?

Asked 4 months ago by anamarie8.

• A:Answer You can use a mouse at the same time as using the touch screen.

  Answered 4 months ago by TeamAcer

  
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Q: Questionis this a compatible with Chromebooks running Android 6.0 and above, and that have access to the Google Play Store. to download the MERCARI selling APP on google

Asked 5 months ago by reggaej.

• A:Answer Yes, this Chromebook is compatible with Android 6.0 and up, and has access to Google Play Store.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionWhat date does Chrome support end?

Asked 6 months ago by Opie.

• A:Answer According to Google the AUE for this Chromebook is Jun 2031.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionAre there games installed in this?

Asked 19 hours ago by Almo.

Q: QuestionIs this an SSD unit? (I saw elsewhere that there's something called eMMC on this machine, but I have no idea what this is.)

Asked 5 days ago by santamonica811.

• A:Answer This Chromebook has a 64GB eMMC drive for storage, not an M.2 SSD drive. An eMMC, or embedded MultiMediaCard, is a type of storage that combines flash memory and a controller into a single chip, often soldered directly onto a device's motherboard.

  Answered 3 days ago by TeamAcer

  
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Q: QuestionWhat operating system does this run?

Asked 6 days ago by OS.

• A:Answer This is a Chromebook that runs the Chrome operating system. Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on-board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better.

  Answered 4 days ago by TeamAcer

  
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Q: QuestionCan I watch movies on Netflix?

Asked 6 days ago by H.

• A:Answer Yes, you can watch Netflix on a Chromebook by using a supported web browser or by downloading the Android app from the Google Play Store.

  Answered 4 days ago by TeamAcer

  
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Q: QuestionReceived 6 months free protection and received download info Only problem is I bought this laptop for a Christmas gift for someone else and is not setup and ready for protection. How can I save the 6 months free protection ?

Asked 1 week ago by MAC.

• A:Answer Based on your comments this is an offer made by Best Buy. We suggest you contact them directly to inquire about activating this protection plan as the purchase is for someone else.

  Answered 4 days ago by TeamAcer

  
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Q: QuestionCan Microsoft word be downloaded

Asked 1 week ago by Tiff.

• A:Answer Chromebooks run off apps like an Android table. Microsoft does offer the Word app from their Google Play Store.

  Answered 4 days ago by TeamAcer

  
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