A:Answer I thought I had the same problem, but ended up realizing that I didn't push the power adapter all the way down. The first time around, I've stopped the second that I thought the power adapter is seated. But, like other reviewers said, just push it all the way in, you will feel a very satisfying click at the end, and the charging light will light right up. I took a picture too, just so that others don't make the same mistake that I've did. So far, I love this machine.
If you bought it from BBY, it should comes a with a 24/7 support line, 1-866-984-1849. The rep that I've spoke to is based somewhere in Texas. Mine has a red flier in the box. I think it's for BBY only, but all I know is that the people that answered my phone is very helpful.
GG
