Questions & Answers

Q: QuestionHow many SSD's is it equipped with?

Asked 1 year ago by Anubiseyes.

• A:Answer Greetings from the Intel team. Thank you for your question. Based on the system specifications on the manufacturer's website, the Acer - Predator Helios 18 model PH18-72-924C has 1TB M.2 SSD; for further details, check the product support: https://www.acer.com/us-en/support/product-support/PH18-72/NH.QP4AA.001/details For detailed information about the Intel® Core™ i9 processor 14900HX, visit: https://ark.intel.com/content/www/us/en/ark/products/235995/intel-core-i9-processor-14900hx-36m-cache-up-to-5-80-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 1 year ago by Intel team

  
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Q: QuestionDoes anyone know the panel model that's used in the laptop. I know its 1000 dimming zones but I wanted to try switching it out for the BOE NE180QDM-NM1 panel that's used in Asus since it has 2304 dimming zones. don't want any electrical discrepancies.

Asked 1 year ago by ChristopherT.

• A:Answer I think AUO B180QAN01.2 (AUO45A8) The B180QAN01.2 (Product Code: AUO45A8) is a 18.0 inch diagonal LTPS TFT-LCD display panel product from AU Optronics Corp. (hereafter called AUO), with an integral Mini LED backlight system, With LED Driver , without touch screen. It features an operating temperature range of 0 ~ 50°C , a storage temperature range of -20 ~ 60°C , and the maximal vibration level of 1.5G (14.7 m/s²). It's general features are summarized by Panelook in the following: Mini LED Backlight, With LED Driver, Matte , for Acer Predator Helios 18 N23Q2. Based on its features, Panelook recommend that this model be applied to Laptop, Gaming etc. Now this model is in production. There are 1 items stock and 0 suppliers of this model on Panelook. We inputted this model's specification on Feb 5 2024 for the first time. If you want to embed B180QAN01.2 LCM in your future product, Panelook strongly recommend that you should contact with AUO or it's agent to learn lateast production and specification detail. The B180QAN01.2 production status marked on Panelook.com is for reference only and should not be used as the basis for the user's decision making. The above parameters are not from the datasheet, only as a reference, please use with caution!

  Answered 1 year ago by Anonymous

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Q: Questionit has a weaker rtx 4090?

Asked 1 year ago by heime2003.

• A:Answer I'm confused by what you mean. The RTX 4090 mobile in this laptop will use 175w, the max for the mobile GPU. Cooling is not a big problem if the highest performance mode is not used. All mobile versions of GPUs are slower than the desktop versions. In general, the RTX 4090 mobile is 89%-79% slower (on average) than the RTX 4090 desktop version. In general, in games on this display, the GPU should be around ~60% slower (on average) than the RTX 4090 desktop version. Note: I have never used this laptop or GPU.

  Answered 1 year ago by Anonymous

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Q: QuestionIs Xbox Pc Games Pass or Microsoft 365 subscription bundled with this laptop? And is this laptop eligible to claim the free games currently offered by Intel ?

Asked 6 months ago by Som.

Q: QuestionWhere can I buy another power charger? There's hundreds of them on Amazon but I don't trust them. I went to the Acer site with no luck. Help!

Asked 8 months ago by TexasGirl.

• A:Answer For assistance with this please call the Acer Store at 800-910-2237. They are available 8am-5pm Central, Mon-Fri.

  Answered 8 months ago by TeamAcer

  
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Q: QuestionCan the rainbow keyboard colors be turned off?

Asked 9 months ago by NatTheBuilder.

• A:Answer The keyboard backlight can be changed in the Predator Sense utility that comes with the laptop. Here is a link that has information on this: https://community.acer.com/en/kb/articles/10127-how-to-change-keyboard-backlight-colors-on-predator-notebooks

  Answered 9 months ago by TeamAcer

  
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Q: QuestionDoes Acer Model have a mux or dynamic display switch(dds)? is mux turned on by default? How do i access the mux or dds switch in this model?

Asked 10 months ago by jay.

• A:Answer This model does not have a mux switch.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionWhat manufacturer brand is best used for storage capacity upgrade? And, can you mismatch different manufacturers together with no problems? (e.g., Crucial 1TB & Samsung 2TB)

Asked 11 months ago by C0mputerUs3r.

Q: Questionhow is the temp during intense gaming? cpu temp stays under 85? i read in reviews that asus laptop is coolest (between 75 and 83) it is really frustrating.

Asked 1 year ago by heime2003.

Q: QuestionIs this Mini LED screen? That should be 250Hz instead, according to Acer website the model PH18-72-924C is Mini LED, but Best Buy always listed it as 240Hz?

Asked 1 year ago by jimbo.

• A:Answer This model actually has the 250Hz Mini-LED IPS Display. When you buy it from Best Buy, the sticker on the outer box says "LCD: 18"WQXGA IPS 250Hz DDS Mini LED". The 240Hz for the online BestBuy listing seems to be a website mistake.

  Answered 11 months ago by cameronVerified Purchase

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Q: QuestionHow dim is the lowest brightness setting in windows?

Asked 1 year ago by Anonymous.

Q: QuestionIs it compatible with double sided SSDs? I want to install a 4TB SN850x in both M.2 slots.

Asked 1 year ago by AndrewR.

• A:Answer why not? The second slot is compatible Gen 5. I use a corsair T705 Gen5 1TB on it

  Answered 1 year ago by Anonymous

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Q: QuestionSo this will be my first time buying a gaming laptop. Just wondering if you where able to play games such as Apex, smite, and Cod pretty much all I play

Asked 1 year ago by Gamer.

• A:Answer While Acer does not test third party software we would recommend you check that the computer meets the system requirements of the application/game to determine if it will work. You can also visit the Acer Community forum at community.acer.com where there are many posters that offer gaming advice on Acer products as well.

  Answered 1 year ago by TeamAcer

  
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Q: QuestionDoes this laptop support Dolby Vision? What's the speed of the 32gb ram included? Cheers.

Asked 1 year ago by Jake.

• A:Answer Yes it has Dolby Vision and the speed ram it come with is 5600mhz

  Answered 1 year ago by BeastmodepikaVerified Purchase

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Q: QuestionThis laptop is reviewed as a 250 Hz mini-led screen. But this model on best buy says it's 240 Hz and doesn't say anything about the mini led screen. Which is it?

Asked 1 year ago by Zach.

• A:Answer Popping open my display settings it says 250Hz. It 100% is a Mini-LED screen, I can see the blooming lol, though that's not noticeable while gaming.

  Answered 1 year ago by ChristopherTVerified Purchase

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Q: QuestionWhat is the minimum brightness? Not the max brightness.

Asked 1 year ago by Anonymous.

Q: QuestionHow many dimming zones does the mini-led display have?

Asked 1 year ago by Anonymous.

• A:Answer it should be 1024. I dont remember the exact number but if you're curious the panel model Should be B180QAN01.2 it's an AUO panel.

  Answered 1 year ago by ChristopherTVerified Purchase

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Q: QuestionHow many nits is the peak brightness? As there is conflicting information. Is it 1000 nits or 10001 nits from the Acer website or a different number? Also, how many dimming zones are there if it really is a mini-LED display?

Asked 1 year ago by Anonymous.

• A:Answer 1000nits and mini led display

  Answered 1 year ago by BeastmodepikaVerified Purchase

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Q: QuestionDo not believe these people this is not Mini LED

Asked 1 year ago by MN.

• A:Answer Yes, the Acer Predator Helios 18 PH18-72-924C does feature Mini LED technology. It is equipped with an 18.0" display that utilizes IPS (In-Plane Switching) technology, WQXGA 2560 x 1600 resolution, and is integrated with Mini LED technology. This display supports a high frame rate of 250Hz, GTG 3ms by Overdrive, and HDR 1000, providing high brightness and a wide color gamut, which are characteristic benefits of Mini LED technology.

  Answered 1 year ago by TeamAcer

  
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