Questions & Answers

Q: QuestionHow much memory can this laptop support in total?

• A:Answer This laptop can support a maximum of 64GB of memory.

Q: QuestionAre there multiple USB charging ports on this laptop?

• A:Answer Yes, there are two USB-C charging ports and one USB-A charging port.

Q: QuestionWhat is the refresh rate of the laptop's OLED screen?

• A:Answer The OLED screen has a refresh rate of 240Hz.

Q: QuestionDoes this laptop have a built-in front-facing camera?

• A:Answer Yes, this laptop has a built-in front-facing camera.

Q: QuestionDoes this gaming laptop have a backlit keyboard?

• A:Answer Yes, this gaming laptop features a backlit keyboard.

Q: QuestionWhat kind of audio technology does this laptop use?

• A:Answer This laptop uses DTS X Ultra Audio technology.

Q: QuestionDoes this laptop run games like Counter Strike 2 and Fortnite well?

Asked 5 months ago by Gabriel.

• A:Answer Yes, the Acer Predator Helios Neo 16S (PHN16S-71-91AW) runs games like Counter-Strike 2 and Fortnite exceptionally well, delivering high frame rates and a great gaming experience.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionHow many internal SSD M.2 drives does it support?

Asked 7 months ago by RIcky.

• A:Answer This laptop can have up to two M.2 PCIe Gen 4 SSDs.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionCan this machine be upgraded to 64 gb ram? Can Best Buy do it? What would the toal cost be?

Asked 8 months ago by Dgolber.

• A:Answer This laptop supports up to 64GB using 2x32GB memory. Please check with your local Best Buy to see if they offer this upgrade service.

  Answered 8 months ago by TeamAcer

  
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Q: QuestionCan this laptop charge via the USB-C port with an AC adapter?

Asked 2 months ago by Recycle.

• A:Answer Yes it can

  Answered 2 months ago by JeanpierreRVerified Purchase

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Q: QuestionCan the 240hz refresh rate be reduced to 120hz or 60hz

Asked 4 months ago by Johndav048.

• A:Answer No, sadly no.

  Answered 4 months ago by MartinChiguindoVerified Purchase

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Q: Questionis this laptop in brand new condition or open box?

Asked 5 months ago by gamerpro2011.

• A:Answer New

  Answered 2 months ago by JeanpierreRVerified Purchase

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Q: QuestionDoes this come with a Predator branded laptop bag?

Asked 5 months ago by Ian.

• A:Answer Yes, it comes with a lightly padded bag that zips shut. The bag is a little too big for the computer but works fine.

  Answered 4 months ago by AnonVerified Purchase

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Q: QuestionCan I use the charger of us Directly in india or an extra converter will be required?

Asked 6 months ago by Anonymous.

• A:Answer The AC adapter supports 100v-240v but you will likely need an adapter for the plug end of the power cord to fit outlets outside the US.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionDoes it have a single 16GB RAM stick or 2x 16GB sticks?

Asked 3 weeks ago by Joel.

• A:Answer This model typically comes with 1x16GB leaving one DIMM slot for additional memory.

  Answered 3 weeks ago by TeamAcer

  
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Q: QuestionDoes it contains mux switch

Asked 1 month ago by Jenishmahato.

• A:Answer Yes, the Acer Predator Helios Neo 16S AI (PHN16S-71-91AW) features a MUX switch and supports NVIDIA Advanced Optimus.

  Answered 1 month ago by TeamAcer

  
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Q: QuestionDoes this come with a single 16gb stick of ram or does it come with 2 sticks of 8gb ram?

Asked 2 months ago by jam.

• A:Answer This laptop comes with 1x16GB memory.

  Answered 2 months ago by TeamAcer

  
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Q: QuestionThe laptop comes with a seal that says "check contents if seal is broken", like gray, right behind the part where you grab de box?

Asked 4 months ago by Q.

• A:Answer Yes

  Answered 2 months ago by JeanpierreRVerified Purchase

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Q: QuestionDoes it have an extra internal connection for another M.2 SSD?

Asked 5 months ago by Frank.

• A:Answer Yes it does.

  Answered 4 months ago by TeamAcer

  
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