Questions & Answers

Q: QuestionIs it coming with international warranty? If yes, how can I validate it from an EU country?

Asked 10 months ago by Kurta.

• A:Answer This product has an International Travelers Warranty, for genuine travelers. The domestic warranty is in the country of purchase. If you purchase the product in the US (for example) then the domestic warranty is in the US. If you travel outside the US, the ITW warranty can apply. We recommend you check the terms and conditions at http://www.acer.com/worldwide/support/itw.htm.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionIs the ram on motherboard soldered to the slot? Don't care if specs say upgradable, want to know if I open up case can I pull it out or have to get a soldering gun to get it out?

Asked 10 months ago by Osman.

• A:Answer I am almost positive it is removable and that you would not need to have any equipment to remove the ram itself (not including screw drivers to open laptop obviously)

  Answered 10 months ago by Anonymous

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Q: Questionis there any information of whem these will become available to buy?

Asked 10 months ago by iwantgaming.

Q: QuestionWhen will this product release?

Asked 10 months ago by Nadlob.

Q: QuestionDoes this have an IR camera for Windows Hello?

Asked 10 months ago by ychia.

• A:Answer Yes this laptop has an FHD camera+IR camera with blue glass.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionHey Team Acer, Based on facts, and using DLSS 3/4 in Games like call of duty Warzone, is the 5070 TI mobile GPU worse than the 4080 mobile GPU? which one outperforms

Asked 10 months ago by AC129.

Q: QuestionWhat is the Battery Life of the 16s? Is it any better than the previous Helios generations? This was a major drawback of the Predator Helios Neo in the past.

Asked 11 months ago by Daniel.

• A:Answer The i9 Series 2 should help with battery life. Not as many cores but sips juice. Still the 5070Ti will eat battery.

  Answered 8 months ago by mitchellviiVerified Purchase

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Q: QuestionWill the 240Hz display option for this laptop be available soon?

Asked 11 months ago by Sam.

Q: QuestionIs there m2 slot for ssd upgrade?

Asked 11 months ago by GiornoGiovanna.

• A:Answer Yes, this laptop has two M.2 SSD slots for storage.

  Answered 10 months ago by TeamAcer

  
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Q: QuestionWhat is the intended release date?

Asked 11 months ago by Anonymous.

Q: QuestionIs Mux Switch available? What is the TDP of CPU and GPU?

Asked 11 months ago by FLAMMENWERFER.

• A:Answer Yes you can indicate whether you want all dGPU or mix.

  Answered 8 months ago by mitchellviiVerified Purchase

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Q: QuestionAre there any discounts or promo codes that I could use on this?

Asked 11 months ago by David.

• A:Answer Yeah, a general discount can be used for online purchases from Best Buy (and walmart, newegg, etc.). You'll get a 30-40 dollar first time discount plus 1-4% off by going to the Best Buy website through this www.rakuten.com/r/DEADLE55?eeid=28187

  Answered 11 months ago by haley

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Q: Questionwhen is this model going to be released?

Asked 11 months ago by carpfoon.

Q: QuestionWhat battery is in this laptop and what is the battery life on this product?

Asked 11 months ago by Matt.

• A:Answer The battery specs are: 76 Wh 4-cell Li-ion battery for models with OLED; Battery life: Up to 6.5 hours (based on video playback test results).

  Answered 10 months ago by TeamAcer

  
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Q: QuestionWhat kind of resolution will it put out via the HDMI port? I plan on using a 43 inch 4k tv as a monitor.

Asked 11 months ago by por917.

• A:Answer The HDMI port supports maximum external resolution of 4096 x 2160 @60 Hz.

  Answered 10 months ago by TeamAcer

  
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Q: Questionhow can I customize this from 32 gigs of ram to 64 gigs of ram on best buy website?

Asked 3 months ago by idk.

• A:Answer The laptop has two RAM slots, and while it comes with 32GB pre-installed, you can upgrade it with two 32GB DDR5-5600MHz SODIMM modules to reach the 64GB maximum.

  Answered 3 months ago by TeamAcer

  
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Q: QuestionHello, how does the laptop do in gaming when using 2 external monitors via USB-C and the LID is CLOSED? Does it overheat?

Asked 8 months ago by Giraaa.

• A:Answer This is not a configuration or set up that Acer has tested, but we suggest you post your question on the Acer community forum at community.acer.com. This is a very good peer-to-peer forum for questions and answers on Acer products.

  Answered 7 months ago by TeamAcer

  
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Q: QuestionWhen will this laptop be available?? I've been waiting for over two months to purchase.

Asked 8 months ago by When.

• A:Answer I don't think it's a waste of time, I think it's still a few months away.

  Answered 8 months ago by Anonymous

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Q: QuestionWhen will this laptop be available? All other brands have made available 5070 Ti models bar Acer

Asked 9 months ago by Curious.

• A:Answer I need to buy this by the end of the month I need this now.

  Answered 9 months ago by Anonymous

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