Questions & Answers
Page Showing 1-15 of 15 questions
Q: QuestionWhat's the resolution of the screen ? In summary, it shows 2K, but in lower specs shows 1920x1200?
Asked by Phil.
- A:Answer From the Adata website, it is a QHD (2560x1440) 165Hz IPS Display.
Answered by JonJonAJP
Q: QuestionWattage for the RTX 3070 GPU?
Asked by Garo.
- A:Answer The TGP is 125w. It can burst above that. Also note the Best Buy page has the wrong resolution - the screen is 2560x1440 and 165hz. Windows 11 is available but it took 2-3 days for Windows update to offer it to me.
Answered by PlutonianSpore
Q: QuestionIs The XPG Xenia 15 KC just as slim as the Lenovo Legion Slim 7i? Or is the XPG thicker?
Asked by Andru.
- A:Answer Hello Sir, Thank you for your inquiry. The Xenia 15KC is just slightly thicker and it sports a 3070 GPU as compared to the Lenovo Legion Slim which sports a 3060 GPU. Please shop with confidence that you are getting one of the best gaming and computing laptops on the market today, functionality and performance are our number one priority. Whether you are using editing software, gaming, or creating complex renders, the XPG Xenia 15 KC is for you. You may find support for any of your ADATA/XPG products on our ADATA.com website. Thank you for your interest in our ADATA/XPG line of products, please have yourself a wonderful day! Sincerely, The ADATA?XPG team
Answered by Adata Technology Team

Q: QuestionWhat's the warranty and customer service like if something goes wrong?
Asked by Andru.
- A:Answer Hello, Thank you for your inquiry. This product comes with a 2 year manufacturer warranty. If there is any issues with your product, you may find support and general assistance on our ADATA Website. Please note that you will have to first file an RMA request before your product gets serviced. Please follow the steps below to submit one: Please submit a RMA Request through our Member Center which is available here: https://www.adata.com/us/member/ Please make an account if you do not have one already. Once completed, navigate to our member center. There is an option on the far right that says “Submit an RMA Request”. Please fill out the form with all necessary details and follow the on screen instructions. What to expect: Once we receive confirmation of your package, we will send out your replacement through our expedited shipping process. If you have any questions or concerns about the RMA process, please feel free to reach out to our team. Thank you! Sincerely, The ADATA/XPG team
Answered by Adata Technology Team

Q: QuestionThanx for answering previous question about G-sync, but I made a mistake. I meant dGPU not eGPU, my bad. Correct question is: Which laptop external connection supports g-sync ? Is there a Display Port directly connected to laptop's dGPU ?
Asked by Keso.
- A:Answer Hello Keso, Thank you for clarifying that. Unfortunately the Xenia 15 3070 model does not have a dedicated Displayport connection, only an HDMI 2.1 connection. Regards, ADATA Team
Answered by Adata Technology Team

Q: QuestionI'm undecided between this laptop and the Lenovo Slim 7i with a 12th gen i7, what i need to know if I purchase the XPG which is the best warranty I should buy. TotalTech or the Geek Squad? I need help deciding on which warranty to get if I get this laptop
Asked by Andru.
- A:Answer Hello Sir, Thank you for your inquiry. The Xenia 15 product comes with a 2 year manufacturer warranty. You may choose to purchase either the Totaltech subscription or the Geeksquad extended coverage, however, this question is best answered by a Besbuy representative. There are pros and cons to each and will be outside of the scope of information that we can provide, but for what it's worth I have personally had a great experience with geeksquad. Thank you for considering our XPG brand product, hopefully this helps point you in the right direction. Please have yourself a wonderful day! Sincerely, The ADATA/XPG Team
Answered by Adata Technology Team

Q: QuestionDoes this laptop support an egpu like razer core x trough thunderbolt?
Asked by Niky.
- A:Answer Hello, Thank you for your inquiry. Our Laptops comes with a Thunderbolt 4. I have looked at the specifications of your Razer core x and it is compatible with thunderbolt 3. Please rest assured that our thunderbolt 4 is backwards compatible for external devices such as this one. Hopefully this helps provide you with a little more insight into your purchasing decisions. Thank you! Sincerely, The ADATA/XPG Team
Answered by Adata Technology Team

Q: QuestionDoes this computer work with Windows 11
Asked by Mitch.
- A:Answer Yes, but you will need to upgrade it manually. Just make sure you download the intel Nuc software studio from the Microsoft store afterwards so that you can control the RGB and access the tuning controls. Also, I did notice that the Audio was low, I'm guessing its a software thing I need to figure out.
Answered by CompMan
Q: QuestionIs this a product actually made by Adata? Or is this a rebrand from a company like Sager or EVOO or Tongfang?
Asked by Modred189.
- A:Answer I believe it's a tong fang chassis, with adata branding / Parts. Specs are really good for the price when on sale for $1479.99, but I've seen reviews that show that for some reason this laptop under performs compared to others with similar specs. I'd wait until its back on sale.
Answered by CompMan
Q: QuestionFor an external monitor, what is the maximum resolution that it supports?
Asked by bob.
- A:Answer From what I've heard, it's a HDMI 2.1 Port so it can support 8K at 60hz / 4K @ 120hz.
Answered by CompMan
Q: QuestionHow is battery life for something programming?
Asked by Piecofchum.
- A:Answer Hello, up to 7 hours battery life. ADATA Team
Answered by Adata Technology Team

Q: QuestionCan you set a charge limit for the battery to preserve its life?
Asked by ChiveOn.
- A:Answer Yes you can
Answered by JonJonAJP
Q: QuestionWhich external connection supports g-sync ? Is there a Display Port directly connected to eGPU ?
Asked by Keso.
- A:Answer I believe the only port that connects directly to the GPU is the HDMI 2.1 port and it does support G-Sync. The thunder bolt port does support display port out, but it goes thru the igpu.
Answered by CompMan
Q: Questionadvanced optimus/g-sync?
Asked by schembfs.
- A:Answer No, you would need to use the HDMI 2.1 port
Answered by CompMan
Q: QuestionCan you charge the laptop through the Thunderbolt port?
Asked by Piecofchum.
- A:Answer Unfortunately, No. But the charging brick isn't that big.
Answered by CompMan
Page 1, Showing 1-15 of 15 questions
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