Questions & Answers

31 Questions & 16 Answers
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  • Question
    It's been a week or so since geek squad hooked up my audio. Now my soundbar has stopped working. Will geek squad come back and check it out,free of charge?   (2 Answers)

    By Anonymous December 20, 2016.

    Answers
    • Best 
      Answer

      Geek Squad has a 90 day installation guarantee. If you're not satisfied, they will come back and make it right. Please call for assistance. Either your local store or 1-800-Geek-Squad.

      By GeekSquadSupport December 21, 2016.

      • Brand Representative
  • Question
    Can I get a sound system installed if it was not purchased from Best Buy?   (1 Answer)

    By kacibar September 12, 2016.

    Answers
    • Best 
      Answer

      You sure can, they'll install it regardless of where you purchased it.

      By Bubba September 13, 2016.

    • Question
      Geek Squad hooked up 55" LED Samsung and its great. I have a Crystal Surround Air Track Samsung HW-D550/551. Every thing worked well except the Remote would not work with the TWC Cable Set. We have a Harmony now. Can I get this hooked up?   (1 Answer)

      By Lukie March 1, 2017.

      Answers
      • Best 
        Answer

        Hi Luke - Geek Squad offers a Harmony Remote Programming service. It sounds like this would meet your needs. It can be purchased through the Home Theater Geek Squad Services page on www.bestbuy.com or by going to your local Best Buy store to have a blue shirt or Agent schedule an in-home appointment for you.

        By Luke March 2, 2017.

      • Question
        Can Geeks Squad hide wires behind walls. Hate exposed wire   (1 Answer)

        By Chief January 27, 2017.

        Answers
        • Best 
          Answer

          Yes, the Geek Squad can hide cables that are in-wall rated.

          By GeekSquadSupport January 28, 2017.

          • Brand Representative
      • Question
        I can hook up all my components and TV myself but how much for them to conceal the surround speaker wires behind walls or on the walls somehow that they'll look nice?   (1 Answer)

        By maverick September 14, 2016.

        Answers
        • Best 
          Answer

          The Geek Squad will do concealed wire runs. The price can vary by the scope of what you want done. There is a Free Consultation service available where a Geek Squad Agent will come out to your house and talk to you about what you would like done and customize a service solution for your particular needs. To schedule a consultation, call 1-800-GEEK SQUAD (1-800-433-5778) or visit a Best Buy store.

          By L3 September 27, 2016.

          • Top 1000 Contributor
      • Question
        Geek Squad installed our new DENON receiver last year and connected it to our components through our universal remote (purchased at BBY). The receiver and ipod is no longer playing through the outdoor speakers. What service package should I purchase?   (0 Answers)

        By DRosie August 3, 2017.

      • Question
        I have Yamaha RXV675 receiver paired with Definitive Technology BP8060ST tower speakers and CS8060 center channel. The dialogue intelligibility is bad. Can geek squad help with improving the speaker performance?   (0 Answers)

        By audionewbie July 20, 2017.

      • Question
        Do I also have to provide the wiring?   (0 Answers)

        By Teetles71 July 20, 2017.

      • Question
        What if I pay for a service and the work is less, do I get a refund?   (1 Answer)

        By LEN June 13, 2017.

        Answers
        • Answer

          I'm not sure I'm completely understanding your question, but if you purchase multiple services, and not all of them are completed, you should be able to receive a refund for any services that are not used. If you order online, you may need to call in to do so.

          By FeyBBY June 14, 2017.

          • Top 1000 Contributor
      • Question
        If I bought a new surround receiver at Best Buy and am having trouble connecting my exsisting system too it, does the Geek Squad basic audio installation count as an add on or do I have to go with the more expensive option?   (0 Answers)

        By rockhall June 3, 2017.

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