Questions & Answers

Q: QuestionDoes the agent update drivers or firmware?

• A:Answer Yes, as part of the setup and troubleshooting, the agent will update the drivers or firmware.

Q: QuestionWhat happens if the service doesn't meet my needs?

• A:Answer Before beginning the work, the agent will discuss the scope of work to ensure that the services purchased meet your needs and expectations and can recommend solutions if they don't.

Q: QuestionWhat will the agent do if my printer is jammed?

• A:Answer The Geek Squad agent will determine if there are any paper jams and work to resolve the issue to get your printer working properly.

Q: QuestionWill the agent troubleshoot problems with my existing printer?

• A:Answer Yes, the agents will troubleshoot the functionality of 1 printer and up to 2 devices.

Q: QuestionDo I need to be present during the printer setup?

• A:Answer Yes, the agent will verify that your printer is operating properly, answer any questions, provide support instructions, and make sure you are comfortable using your printer.

Q: QuestionMy printer has existed with my computer for a very long time. so I question what ADD-ON PRINTER means. In addition, why would you troubleshoot a new setup?

Asked 3 years ago by NONE.

• A:Answer My previous printer was only 2 years old. Parts were no longer available. The new printer was a more recent model of the same printer

  Answered 6 months ago by AnneCVerified Purchase

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