Questions & Answers

Q: QuestionIs there a way to just get delivery w/out set up for less cost? I'm getting a new cable box and remote, but not until after scheduled delivery. The $149 seems high for simple delivery?

Asked 5 years ago by HorribleCustomerService.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer I don't know if Best Buy will just deliver for less cost. The TV I bought for my brother was only a 40 inch one that cost $229 and I thought that the $149 fee for installation was ridiculous. The $25 haul-away fee was OK since that is what they charge to recycle old TVs and Monitors at the store.

  Answered 4 years ago by SpeedyVerified Purchase

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Q: QuestionI buying new tv from y’all & will pay the 149 Set up I have another tv that sits on a shelf. It was unhooked to remodel room. This one need hooked back up so no set up programming etc just hook all the cables back where they go. Can this be done and $ ?

Asked 5 years ago by Kathy.

• A:Answer Hi Kathy. Thank you for reaching out about this! We can absolutely do that. We'd need to know a little more about the specifics for this second TV to get hooked up, so we can give a definitive price on the install. For support with this, please call us at 800-GEEK-SQUAD or (800-433-5778).

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello. I purchased a new tv and need help with getting it ready to watch, wiring and remote setup. What is the cost for this service ? Thanks

Asked 5 years ago by Brenda.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer 159.00 plus 8 hours of your time waiting for installation

  Answered 4 years ago by Crap

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Q: QuestionI purchase a Smart TV but I have a VCR, blueray and AT&T cable box with dated cables. Will you guys provide the new cables and add the price of the cables to the bill?

Asked 5 years ago by Anonymous.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer No can do

  Answered 4 years ago by Crap

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Q: QuestionDo you take a wall mounted tv off and replace with new tv purchased at Best Buy? Is the installation cost the same?

Asked 5 years ago by Stroller.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Hi there. Thanks for your great question. In most cases, the service to set up and mount a TV does include the removal of the original TV and mount. I hope this helps. If you have anymore questions, please reach on out to us and we'll be happy to help! If you need help picking out a mount and getting the appointment set up, please connect with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes the installation service include removal of the old/ current TV? Or, is there a separate fee for that?

Asked 5 years ago by Lakers2020.

• A:Answer That was a separate fee if you wanted the old TV moved and hooked up somewhere else in the house.

  Answered 5 years ago by JfamVerified Purchase

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Q: QuestionDo I need the hdmi cables if i purchased the $149.99 installation package? If so can you bring them with you ? Thanks. Hope everyone enjoyed Thanksgiving.

Asked 5 years ago by Anonymous.

• A:Answer We did not need to buy any additional cords for hookup

  Answered 5 years ago by JfamVerified Purchase

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Q: QuestionI'm replacing a Samsung 50 inch wall mounted TV that was installed by Geek Squad. Will the Geek Squad remove the old TV and install the new Samsung set on the existing wall mount hardware.as part of the setup and install price?

Asked 6 years ago by Mike.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Nope

  Answered 4 years ago by Crap

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Q: Questionhow to install legs on tv series 6 just purchased

Asked 6 years ago by Anonymous.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Please visit your local Best Buy or give us a call at (800) GEEKSQUAD or (800) 433-5778 and we’ll go over the details of what you’re looking to do, and give you a price if it’s something within our scope of work.

  Answered 6 years ago by GeekSquadSupport

  
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Q: Questiondo you offer set up and connect service to a new tv that is less than 51 inches ?

Asked 7 years ago by grandma.

• A:Answer It always pays to have a job done by professionals and geek squad does it best.

  Answered 6 years ago by gogailVerified Purchase

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Q: QuestionWHAT IS YOUR INSTALLATION COVERAGE AREA FROM SOUTHCENTER? I LIVE IN FIRST HILL IN DOWNTOWN SEATTLE.

Asked 7 years ago by KCB.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer They were awesome! Bill and Bill set up my brand new 4K Samsung TV! Worth the extra money! I will use them again!!

  Answered 7 years ago by bodybuilder47Verified Purchase

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Q: QuestionIf you are outside of the range for a Geek Squad Agent to perform the service they will often arrange for a qualified subcontractor to perform the service or repair. So what is the range a Geek Squad Agent will travel?

Asked 5 years ago by SetupNewTvFromBestBuy.

• A:Answer I am not outside the area for the Geek Squad folks themselves to come.

  Answered 5 years ago by missypooVerified Purchase

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Q: QuestionCan GS install an external HD antenna and connect it to a TIVO Bolt DVR?

Asked 6 years ago by Michael.

• A:Answer No experience.

  Answered 6 years ago by YingVerified Purchase

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