Questions & Answers

Q: QuestionWill the technician bring the tv with him?

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: QuestionMy tv was installed 7/23/21. It is a 65inh. I noticed the top is leaning forward 3/4 inch further than the bottom.

Asked 4 years ago by Jimv.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer I just got it on 6/28/23.

  Answered 2 years ago by TerrianneDVerified Purchase

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Q: QuestionI just purchased samsung qn90a 65" from Bestbuy . I need it to be connected to my surround sound, dvd, and xfinity remote. Can this be done and if so, what is the best installation? No wall mounting.

Asked 4 years ago by Pete.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer I use a Meridian preamp/processor with a flipper added to it for use with 4K movies, and the new TV works beautifully with that array of equipment.

  Answered 1 year ago by johndt

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Q: QuestionI need assistance playing a USB on my SONY XBR55X800E TV. I have no idea what to do. What service should I select from Geek Squad so that I can fix this problem?

Asked 4 years ago by Angie.

• A:Answer Call

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: QuestionI also need a sound bar installed. After installation do you also connect the DIrect TV. Estimate please.

Asked 4 years ago by 6919.

• A:Answer Yes Call

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: Questionwe have four t v's and the one in our kitchen we can not get the Roku to work

Asked 4 years ago by william.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Don't know. We're off the grid on solar and wind. It's wonderful, but we try have to conserve limited energy. Otherwise bad things (i.e. expensive things) happen. We're a one TV family.

  Answered 1 year ago by MountainChristmasVerified Purchase

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Q: QuestionDoes this service include putting the tv stand together?

Asked 4 years ago by MrBayArea.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Yes. The stand is already assembled mostly. It is also fairly hefty at over 50 lbs. I chose the stand over the wall mount.

  Answered 4 years ago by PhDGirlVerified Purchase

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Q: QuestionI just bought a new Sony TV, but I don't have cable. I need a strong antenna. Does best Best Buy sell the strong antenna that my tv needs and how much is it?

Asked 4 years ago by Aprilbaby.

• A:Answer Call

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: QuestionHello, How do you guarantee the service? I have heard after installation sometimes the tv comes down and damage the wall. Thanks

Asked 4 years ago by Jenny.

• A:Answer Yes Call

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: QuestionMy smart tv is already connected but I need to learn how to use the internet and hulu, do you do that kind of set up?

Asked 4 years ago by Anonymous.

• A:Answer Call

  Answered 2 years ago by NancyW441715010Verified Purchase

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Q: QuestionI LIVE IN AN APARTMENT LAS CRUCES, NM AND DON'T HAVE CABLE OR SATELLITE. I'M TRYING TO GET CHANNELS OFF AN ANTENNA, BUT CAN'T GET ANYTHING BUT CHANNEL 4 FROM ALBQ. AND CHANNEL 22 FROM LAS CRUCES, WHAT IS MY PROBLEM?

Asked 4 years ago by Eaglelov.

• A:Answer I suggest you get T-mobiles home 5G service. It's $50/month here. It gives you high speed wireless access to the internet. I just plugged it in, and was using it for my computer, tablet, Kindle, and my TV.

  Answered 1 year ago by AndrewKVerified Purchase

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Q: QuestionToday is THURSDAY 4/22 11AM. Can I get SAMSUNG 55 inch delivery and IBSTALLATION today>?

Asked 4 years ago by Nanzala.

• A:Answer You might but most likely will need to wait a few days

  Answered 1 year ago by MyraGVerified Purchase

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Q: QuestionI have an antenna in the attic for local channels. Will they set it up for the best signal strength?

Asked 4 years ago by Alan.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer We didn't ask, but maybe we should have, for radio at least. When we stream we go through Verizon and so bandwidth is mostly a function of how much we're willing to pay. FM for public radio is important to us, though. Its our choices that place us in a difficult reception area (mountain valley) but I do think we can probably do better.

  Answered 1 year ago by MountainChristmasVerified Purchase

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Q: QuestionCan you repair a 40 inch Sony tv it simply will not turn on.

Asked 4 years ago by Puddles66.

• A:Answer I am not supersized about this question. Maybe the batteries are dead in the remote. Try installing fresh batteries in the remote first.

  Answered 1 year ago by JoannRVerified Purchase

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Q: QuestionWill they transfer my current 65" Soni flat panel tv to my basement?

Asked 4 years ago by D.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Most likely if they can do it safely. But they won’t set that old on up in your basement.

  Answered 1 year ago by PamPVerified Purchase

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Q: QuestionI have two smart tv's that I bought at Best Buy. How much would it cost to get then connected to Wi-Fi?

Asked 4 years ago by Fred48.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Idon't know, but I'm confident they'd give you a straight answer if you ask them They're very serious about customer service.

  Answered 1 year ago by MountainChristmasVerified Purchase

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Q: QuestionMy hook up not complete. I don’t have HDI 1. Can’t watch premium channels.

Asked 4 years ago by Reggie.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Is your TV a "smart TV"? If so, it should have a HDMI port. I can't think of any other answer. If it is a smart TV, look at all the ports on the back of the TV. There should be a HDMI port there. Another thing you can do is on your TV remote, press "input" and scroll through the various inputs that show up. If you see HDMI 1, 2, 3, that's where you'll find that have HDMI ports. A HDMI port is about 1/2" wide, flat, and 1/8" thick, it has offset ends on either side of the TV port and the HDMI cable as well. If you don't see that on your TV, then you may not have a smart TV (?).

  Answered 1 year ago by TomGVerified Purchase

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Q: QuestionI purchased a LG 75" tv and want to mount it over my fireplace. However the fireplace is non-vent. The studs are on the right and left side of the fireplace, just drywall in the middle. Are you able to mount it and if so, how?

Asked 4 years ago by Kajnsuga.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer If you still have this at least 3-year-old TV and it's still being used, two things, you can have a board put in between studs in the wall. They should be 16" or 24" on-center. I think it's doubtful that there aren't any studs on/behind the wall of your 75" TV. However, get a stud finder and locate whatever studs there may be and mount a 2"x 2", 2" x 3", or a 2" x 4" board between whatever studs you can locate, then attach a TV wall hanger (of your choice and design) on the studs and subsequently hang your TV with the equipment that is supplied with the wall hanger. Secondly, if you do have a working fireplace, I wouldn't recommend placing your TV over it under any circumstance due to the heat and possible smoke given off/from the fireplace when used. Thirdly, if you're writing to and from a Best Buy input, either hire them or another company to hang your TV. If you buy a large TV of this nature, Best Buy will deliver and hang it for free as they have recently done for me.

  Answered 1 year ago by TomGVerified Purchase

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Q: QuestionDoes the installation include connecting DVD player, VHS player, sound bar, Keyboard?

Asked 4 years ago by Anonymous.

• A:Answer Yes, included in installation. You need to call Best Buy, or Geek Squad, to verify my answer. They installed to my son's 40" LG HDTV, speakers, DVD player.

  Answered 4 years ago by Sonie

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