“Im having trouble being able to move my chair up and its slowly falling down. I see the bar that shows you can adjust but its not working. What am I doing wrong?”
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Hello Ali. We appreciate you taking time to review our products and regret you are experiencing difficulty. Our goal is to have quality products and apologize you did not find this to be the case. We are happy to do what we can to make things right for you. Please reach out to Best Buy Customer Service at 1-800-BEST-BUY so a representative may assist you. Thank you and have a great day! Customer Care (TJ)
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