Questions & Answers

Q: QuestionDoes this laptop have a built-in microphone?

• A:Answer Yes, this laptop has a built-in microphone.

Q: QuestionDoes this gaming laptop have a backlit keyboard?

• A:Answer Yes, this gaming laptop features a backlit keyboard.

Q: QuestionWhat is the refresh rate of the laptop display?

• A:Answer The refresh rate of the laptop display is 240Hz.

Q: QuestionHow many USB-A ports does this laptop have?

• A:Answer This laptop has two USB-A 3.2 ports.

Q: QuestionHow much system memory does this laptop have?

• A:Answer This laptop has 32 gigabytes of system memory.

Q: QuestionWhat kind of processor does this laptop use?

• A:Answer This laptop uses an Intel Core Ultra 9 275HX processor.

Q: QuestionIs the storage upgradable on this device?

Asked 6 months ago by Beto.

• A:Answer Yes, 2 M.2 slots for 2280 or 2230

  Answered 4 months ago by JcravageVerified Purchase

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Q: QuestionSo I know that they are reset to fabric settings but are the fans and the insides cleaned as well ?

Asked 9 months ago by Hanko.

• A:Answer This is a brand-new device and not refurbished.

  Answered 7 months ago by YourDellTeam

  
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Q: QuestionDoes the AC16251 (Alienware 16X Aurora 16") include a Thunderbolt port? It is supposed to per the dell website. Thank you.

Asked 10 months ago by Dellguy.

• A:Answer Yes, the 16X includes thunderbolt 4 but the 16 does not

  Answered 10 months ago by ArielSquid

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Q: QuestionHow long is the battery life?

Asked 10 months ago by Dan.

• A:Answer Around 6 hours streaming YouTube when the refresh rate is reduced to 60 Htz

  Answered 10 months ago by arielsquid

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Q: QuestionCan the ram be upgraded in this ?

Asked 10 months ago by Sm2020.

• A:Answer 64GB max https://dl.dell.com/content/manual30999784-alienware-16x-aurora-ac16251-owner-s-manual.pdf?language=en-us Page 15

  Answered 10 months ago by Anonymous

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Q: QuestionIs this a metal chassis or a plastic one?

Asked 11 months ago by RachaelS.

• A:Answer The laptop does have a metal chassis; however, the laptop is not a 100% metal. Top and bottom are metal while the palm rest area inside is relatively high quality plastic

  Answered 10 months ago by arielsquid

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Q: Questioncan you order this with professional windows preloaded?

Asked 3 days ago by Anonymous.

Q: QuestionDoes this laptop support external monitor? How about dual monitor?

Asked 1 week ago by Notso.

• A:Answer Yes, the laptop supports external Monitor. You can connect up to 3 external displays.

  Answered 1 week ago by YourDellTeam

  
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Q: QuestionThis works for editing videos

Asked 2 weeks ago by Rnilio.

• A:Answer Yes, this is a powerful video editing laptop.

  Answered 1 week ago by YourDellTeam

  
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Q: QuestionWhich version of Windows 11 comes preinstalled.

Asked 1 month ago by Pat.

• A:Answer It is shipped with Windows 11 Home pre-installed.

  Answered 3 weeks ago by YourDellTeam

  
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Q: QuestionDoes this laptop have the ability to use WiFi 6?

Asked 1 month ago by Deciodue.

• A:Answer Yes, the Alienware 16X Aurora (2025) absolutely supports Wi‑Fi 6 and more than that. Wireless capability (official). The Alienware 16X Aurora (2025) with Intel Core Ultra 9 275HX comes equipped with a Wi‑Fi 7 wireless adapter, which is fully backward‑compatible with Wi‑Fi 6 and Wi‑Fi 6E routers.

  Answered 1 month ago by YourDellTeam

  
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Q: QuestionWhat CFM does the fan operate at?

Asked 1 month ago by MatthewO.

• A:Answer CFM is a desktop‑fan metric. Laptop cooling works very differently: Uses thin, high‑RPM blower fans (not open axial fans). Airflow varies constantly based on: Temperature, Power profile (Quiet / Balanced / Performance), CPU & GPU load. Focus is on static pressure + heatpipe efficiency, not raw airflow. Because of this, manufacturers tune cooling through firmware and don’t state fixed airflow numbers. Dell instead exposes thermal profiles via Alienware Command Center (AWCC), not CFM ratings.

  Answered 1 month ago by YourDellTeam

  
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Q: QuestionIs the RAM ddr4 or ddr5?

Asked 1 month ago by Anonymous.

• A:Answer This Laptop uses DDR5 memory.

  Answered 1 month ago by YourDellTeam

  
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