A:AnswerHello! This was refurbished by the Geek Squad, so I recommend going to them directly with this question. Here is a link: https://www.bestbuy.com/services/remotesupport
A:AnswerHello Kory! Because this was refurbished by the Geek Squad, I recommend you reach out to them directly for an answer. Here's a direct link: https://www.bestbuy.com/services/remotesupport