A:AnswerHi there - thank you for your feedback. We're so sorry our product didn't hold up to your standards. We'd love to fix this - please contact us by phone 1-855-292-4087, e-mail at [email protected] or by our social media channels at (Facebook: @alteclansing or Instagram: @alteclansingofficial).
A:AnswerHi there Jay - Unfortunately, the Mini LifeJacket Jolt w/lights does not come equipped with an aux input. Also, true wireless pairing will only work when one speaker is connected to a music source through Bluetooth.
A:AnswerHi there - thank you for your question. We're so sorry this is happening with the Mini LifeJacket Jolt. We'd love to fix this - please contact us by phone 1-855-292-4087, e-mail at [email protected] or by our social media channels at (Facebook: @alteclansing or Instagram: @alteclansingofficial).
A:AnswerHi there - Please contact us by phone 1-855-292-4087, e-mail at [email protected] or by our social media channels at (Facebook: @alteclansing or Instagram: @alteclansingofficial) and we'd be happy to walk you through steps on fixing this!
A:AnswerHi Michele - We do not provide this information. Please reach out to us at [email protected] or by phone at 1-855-292-4087 with any other questions you may have!
A:AnswerHi there - you cannot plug in a USB Thumb Drive and play music off this device. The Mini LifeJacket Jolt works by connecting to a device via Bluetooth. The USB port within the Mini LifeJacket Jolt is for charging smart devices!
A:AnswerHi there - Absolutely! We call it "House Party Pairing" - when you hook up 2+ speakers together using 1 Bluetooth source. To do this, please follow these steps:
1. Power on the first "main" speaker and connect this to your bluetooth device.
2. Press and hold the link button for 2-3 seconds on the "main" speaker.
3. Power on the secondary speaker
4. Quick press the bluetooth link button on the secondary speaker
5. Wait a few seconds and they both will pair together!
A:AnswerHi there - Thank you for bringing this to our attention! That definitely should not be happening as our speakers are IP67 Waterproof rated. Please contact us at 1-855-292-4087 and we'd be happy to assist you.