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  • QuestionCan I load pictures into this frame before giving it as a gift? How does one accomplish that? Thanks.

    Asked by Mo2025.

    • Answer You can. You can use a 32GB or smaller USB or SD card with .jpg photos and simply insert into the frame. You can bind your phone to the frame and then send photos. The person receiving the frame can still setup as an additional user of the frame and have all the features of the phone app. Contact [email protected] and I can send you some tips and tutorials on how this is done.

      Answered by Aluratek

  • QuestionDoes this need to be p!ugged in to work?

    Asked by Anonymous.

    • Answer Yes.

      Answered by Hmfwic

  • QuestionCan I connect this frame directly to computer by usb?

    Asked by Zry2010.

    • Answer Yes. You can also use a 32GB or smaller memory card with .jpg photos. You can use FTP on the computer as long as both are connected to the same WIFI at 2.4G. And you can use the Smart Frame app for phone. For more tips contact [email protected].

      Answered by Aluratek

  • QuestionAbout how many photos can be downloaded in total on this frame?

    Asked by Pumago.

    • Answer With our 16 GB internal storage units you can get 2,500 photos on the frame depending on the size of the photos. With the 32GB units you can double that, again depending on the size of the photos. As with computers, the frames are similar in that you should not use up all the hard drive space. The units can also show photos off of a 32GB or smaller USB thumb drive. Make sure photos are in .jpg format.

      Answered by Aluratek

  • QuestionI would like to purchase for my elderly grandpa who does not have wifi. I would load pictures for him. Will he be able to view the pictures I've loaded. I'll bring it home monthly to add photos.

    Asked by Debbie.

    • Answer This would definitely work.

      Answered by Hmfwic

  • Questioncan pictures on a USB drive be downloaded to the frame?

    Asked by addphotos.

    • Answer Yes. You can put your .jpg photos on a 32GB (nothing larger) USB thumb drive, insert into the frame and import those photos to the frame. They can also play directly from the card. Contact [email protected] if you need tips on import, export, delete, setup and other features.

      Answered by Aluratek

  • QuestionCan you use a thumb drive with pictures

    Asked by Anonymous.

    • Answer I was able to. No problems switching the photos over.

      Answered by Mshan

  • QuestionHow do you transfer photos from your phone to this device

    Asked by Chuckles.

    • Answer There are several ways. You can use the phone and download the Smart Frame app. Sign-Up and login. Then go to the Devices tab, complete the 3 tabs and bind to the frame. As long as the frame is connected to WIFI you can send photos using the phone app, or you can send an email. For more info contact [email protected].

      Answered by jonw

  • QuestionDoes the frame need to be plugged in to operate, or is is there an internal battery that is charged? Thanks

    Asked by Thomas.

    • Answer All of our frames need to be plugged into a wall outlet or power strip. Contact [email protected] for more info.

      Answered by JonW

  • QuestionCan the plug be used in asia?

    Asked by LadyP.

    • Answer The plugs that come with this are for 110 outlets. You can get an adapter for your country's outlet standard and the frame will work fine.

      Answered by jonw

  • QuestionIs there any way to eliminate repeating the same photos when 407 are on SD card? it’s currently set to random sort, but will repeat several photos frequently shortly after turning on & throughout slideshow.

    Asked by DeeJay.

    • Answer There really isn't. If you do the slideshow in Sequential mode then it will not repeat any photos until the end. In Random mode you're going to get some repeats because that's the randomness of the frame essentially blindly picking photos to show.

      Answered by jonw

  • QuestionCan you delete certain photos you don't want on the digital photo frame?

    Asked by Sparky.

    • Answer Yes, you can delete individual photos, or any number of photos without deleting all photos. You can also import and export photos before deleting a small number of them, or all of them. Contact [email protected] for more info and tutorials.

      Answered by jonw

  • QuestionCan pictures and short videos be played sequentially in the order I want and a song or music added as background music and played while the pictures and videos are displayed?

    Asked by Scott.

    • Answer Videos can only be played in the video section and not in the slideshow. They can play in order in that section. For background music get a 32GB or smaller SD card or USB thumb drive, add .mp3 or .wav audio files to the memory card. Insert into the frame. Now go into settings > Album Settings on the frame and make sure Background music is turned ON. The frame will play the audio files directly from the card while photos are showing.

      Answered by jonw

  • QuestionDoes this frame display time, date, and weather?

    Asked by Anonymous.

    • Answer It will show this on the Main Menu, and if you go into the Weather tab. It will not show these things in Slideshow mode or video mode.

      Answered by jonw

  • QuestionI got the Aluratex !0.1 and I can't get it registered. I have the App downloaded , and created an account with the username and password. And I got to number 8 on the bind your frame but its stuck on the pending user request, any suggestions?

    Asked by Josie.

    • Answer See if the following helps. Or contact me at [email protected] --->>> IMPORTANT If you are the FIRST PERSON to setup the frame and it is new then click the Plus Sign (+) next to MY DEVICES If you are an ADDITIONAL (Someone else setup the frame) user then click the + sign next to BOUND or OTHER devices. Fill in the tabs If you click MY DEVICES then there are 3 tabs to complete, Device Name, Email Address, and Frame ID If you click BOUND or OTHER DEVICES (for 2nd setup and additional setups) then there are 2 tabs to complete. See TAB 1 and TAB 3 from below. Additional users do not complete TAB 2. TAB 1:The device name can be something like frame1, kitchen frame, Moms Frame, etc. Anything you want it to be. TAB 2: Make up an email. We have already included the @wififrame.com. All you need to enter is the front end, something like "johndoe1956photo." If the binding does not work then often this is one of the things to change. Make it unique since thousands of users set these up. NOTE: IF YOU ARE NOT THE FIRST PERSON TO SETUP THE FRAME THEN YOU DO NOT ENTER AN EMAIL ADDRESS. TAB 3: The 3rd tab is where you will input your Frame ID. This can be found on your Photo Frame under settings->device-info. Letters should be UPPERCASE. Once completed tap on Bind or Submit ---------------------------------- BACK TO THE FRAME Go back to your photo frame and go to SETTINGS > USER MANAGEMENT. The pending user request will show ON THE FRAME in this settings area called User Management. Wait for the Pending User Request to come in. Tap ACCEPT. - 2 circular icons will appear under USERS. DO NOT delete these unless instructions by Aluratek Tech Support Staff. - 1 icon ONLY will appear for additional users setting up under BOUND or OTHER Devices in the DEVICE tab on the Phone app. CHECK WIFI - If the binding request does not show under PENDING USER REQUESTS then check the WIFI connection on the frame or check for the 2 icons just in case they automatically set. Otherwise go into settings > WIFI on the frame. Tap on the network you are connected and Tap on FORGET. Then turn off the WIFI on the frame (toggle button at the top right of that page) for 1 minute. Then turn on and login again. It will ask for password again as long as you wait 1 minute. WIFI HOT SPOT You can also try using a WIFI HOT SPOT from your cell phone. You may need to do this to bypass your home WIFI, especially if your home WIFI is 5G only (unless you have one of our dual band frames). If you use a hot spot be sure to send a 2.4G signal (or on iPhone check Maximize Compatibility after turning on the hot spot. Also check Allow Others to Join so the frame can connect to the spot.

      Answered by Aluratek

  • QuestionDoes this frame require a monthly fee for anything???

    Asked by pokerman78.

    • Answer No Fees. The phone app is free.

      Answered by jonw

  • QuestionCan pics be sent over wifi? if photos are sent over wifi, are they stored in the cloud or on the SD Card?

    Asked by Lynne.

    • Answer Yes, the AWS10F is a WIFI frame so you can use the Smart Frame app on your phone to send photos to the frame. You will need to bind your phone app to the frame first. See our directions but you can always contact us at [email protected] for tutorials and more info. Once photos are sent to the frame they reside on the Frame's Internal Storage. We do not use a cloud service like Google or Apple. You can already take advantage of those with your cell phones. You can use 32GB SD cards or USB thumb drives. Photos should be in .jpg format.

      Answered by jonw

  • Questioncan you broadcast pictures from the frame to a smart tv?

    Asked by kenybob.

    • Answer No. The frame would need an HDMI port with output capabilities for sending photos are video. You can, however get our PicStick and connect this to a TV HDMI port. The PicStick uses the same phone app as our FrameTime frames. It can also take USB or SD memory cards and show photos or video that way.

      Answered by jonw

  • QuestionDoes this unit auto rotate?

    Asked by Random.

    • Answer Yes, the frame will do the best it can to determine the size and orientation of your .jpg photos. Sometimes it's best to turn full screen mode to OFF. This puts the frame in auto mode and it will do it's job of determining the orientation and scale of the photos. For more info or tutorials contact [email protected].

      Answered by jonw

  • QuestionWhat is the voltage range for this product?

    Asked by Afia59.

    • Answer I believe this frame uses a 5 volt power adapter. Contact [email protected] for more info.

      Answered by jonw