“I just received my 8" echo show. It's my 3rd echo show device. The set up on the new one was a little strange but, I have it set up & working. My problem is, the clock is one hour fast & I can't get it to change. I do have the time zone setup as EST NY”
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Hi FloridaBob, Thanks for reaching out. I apologize for the inconvenience you're experiencing with your new 8" Echo Show. Time discrepancies can be frustrating, Here are a few things to try. Double-check the time zone: Even though you've set it to EST NY, try resetting it: Say "Alexa, open settings" Go to "Device Options" > "Date & Time" Ensure "Automatic Time Zone" is enabled If it is, try turning it off and manually selecting "Eastern Time (US & Canada)" Sync the time: Say "Alexa, sync my device" This should force the device to update its time from Amazon's servers Restart your Echo Show: Unplug the device from power for about 30 seconds, then plug it back in Check your Amazon account settings: Go to the Alexa app on your smartphone Tap on "Devices" > "Echo & Alexa" > select your new Echo Show Check the device settings to ensure the correct time zone is set Update your Echo Show: Say "Alexa, check for software updates" If an update is available, install it I hope these steps get help. Have a great day!
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