Questions & Answers

Q: QuestionWhy is this power bank good for travel?

• A:Answer It is designed for convenience and compliance, adhering to boarding regulations while maintaining exceptional portability.

Q: QuestionWhat is the maximum wattage output of this power bank?

• A:Answer This power bank has a maximum output of 140W.

Q: QuestionWhat is the battery capacity of this power bank?

• A:Answer This power bank has a battery capacity of 24,000mAh.

Q: QuestionHow many times can this Anker power bank charge an iPhone 13?

• A:Answer The Anker power bank can charge an iPhone 13 almost 5 times on a single charge.

Q: QuestionHow does the power bank manage temperature?

• A:Answer It uses an intelligent temperature monitoring system called Active Shield 2.0 to ensure safe operation.

Q: QuestionWhat kind of charging technology does this power bank use?

• A:Answer This power bank utilizes Power Delivery 3.1 technology for fast charging.

Q: Questiondoes this come with a charging cord? can i use a 40w wall charger to charge this at 2 hours?

Asked 2 years ago by kanaka.

• A:Answer It comes with a 140w cable but no power brick

  Answered 1 year ago by JeffMVerified Purchase

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Q: Questioncan I take this power bank on a airplane? TSA web site says Lithium metal (non-rechargeable) batteries are limited to 2 grams of lithium per battery. Lithium ion (rechargeable) batteries are limited to a rating of 100 watt hours (Wh) per battery.

Asked 1 year ago by ganzo.

• A:Answer All of our PowerCores have capacities that meet the requirements to be taken on airplanes as carry-on baggage, but they are not allowed to be transported in checked luggage. Please confirm with your airlines on how many power banks they allow a person to carry on, as most only allow two, and travel requirements are subject to change. Wonderful travels to you! Let us know if there's ever anything we can help you with in the future.

  Answered 1 year ago by Anker Team

  
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Q: QuestionWill this work with the macbook pro M1 2021? I'm worried it'll mess my battery up eventually :( but I need something for traveling this week.

Asked 1 year ago by Rae.

• A:Answer Also, I didn’t answer the affecting battery degradation, so this has a heat monitoring system and will auto-monitor/adjust charging levels to protect the device being charged. This will protect your device long term and be great for the long term.

  Answered 1 year ago by LiamVerified Purchase

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Q: QuestionWould this charger be suitable or work for a Dell Precision 3490 Workstation laptop? It uses 100W AC adapter, USB Type-C, EPEAT, TCO Gen9 compliant.

Asked 6 months ago by Business.

• A:Answer The compatibility of the Anker 140W power bank or charger with the Dell Precision 3490 Workstation laptop is not guaranteed for full-speed charging due to Dell's proprietary charging protocol. While Anker's 140W devices theoretically support laptops requiring such power, similar Dell models (e.g., Dell XPS 15, Dell Mobile Precision Workstation) may display "slow charger/underpowered" messages even when using capable Anker chargers. This is because Dell employs proprietary charging standards that may not fully align with third-party chargers, even with proper wattage. For optimal compatibility and performance, it’s best to use the original adapter provided by Dell.

  Answered 6 months ago by Anker Team

  
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Q: QuestionWhat is the amperage of the output ports?

Asked 11 months ago by Bon2024.

• A:Answer The Anker Power Bank (24000mAh, 140W, 3-Port) has the following amperage outputs for its ports: USB-C1 Output: 5V ⎓ 3A / 9V ⎓ 3A / 15V ⎓ 3A / 20V ⎓ 5A / 28V ⎓ 5A (up to 140W) USB-C2 Output: Same as USB-C1 (up to 140W) USB-A Output: 5V ⎓ 3A / 9V ⎓ 2A / 12V ⎓ 1.5A (up to 18W) The total output power is 140W max when used across all ports, though the power will be divided when multiple ports (such as USB-C1 and USB-C2) are used simultaneously.

  Answered 10 months ago by Anker Team

  
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Q: QuestionHow does the power bank distinguish between power-out and power-in?

Asked 1 year ago by whiffelwink.

• A:Answer It usually distinguishes between power output and power input through its ports and internal circuitry. USB-C ports may be used for both input and output, while USB-A ports are usually only used for output. Power banks have an indicator light or display that shows whether the device is in charging mode (input) or discharging mode (output).

  Answered 1 year ago by Roav Team

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Q: QuestionHi, does this have passthrough charging? Can I charge it while simultaneously using it to charge another item? Thanks!

Asked 1 year ago by Jesse.

• A:Answer Yes, it does support pass through charging. Charging the battery through C1 and outputting power through port C2 and A1

  Answered 1 year ago by Anker Team

  
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Q: QuestionDoes this charge a Rog ally

Asked 1 year ago by Ness.

• A:Answer Yes, it does charge a Rog ally

  Answered 1 year ago by Anker Team

  
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Q: QuestionWill this power bank charge the iPhone X

Asked 2 hours ago by Lc.

Q: QuestionHow many times does it charge an iPhone 16 pro max?

Asked 6 days ago by DavidG.

• A:Answer About 4

  Answered 1 day ago by user425531Verified Purchase

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Q: QuestionIs this safe to charge an iPhone 11

Asked 2 weeks ago by Phone.

• A:Answer Yes! You can use the usb port on it

  Answered 1 day ago by user425531Verified Purchase

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Q: Questionwill this work for dell precision 5570

Asked 1 month ago by vd.

• A:Answer The Anker 737 Power Bank with 24000mAh capacity and 140W output theoretically supports charging laptops that accommodate 140W USB-C charging. However, it is important to note that certain Dell laptops, including the Dell Precision 5570, may not charge at full speed due to Dell's proprietary charging protocols. As a result, your laptop may display messages like "slow charger" or "underpowered" even with the Anker Power Bank. Therefore, while the Power Bank is compatible, it might not deliver the full expected charging speed for your Dell Precision 5570 laptop.

  Answered 1 month ago by Anker Team

  
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Q: Questionwill this device work with Samsung phones

Asked 2 months ago by Anonymous.

• A:Answer Yes and provided cord will do fast charging

  Answered 2 months ago by Katkit13Verified Purchase

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