A:AnswerTo get to the bottom of the issue, please let us know the following:
- If that port works when using another cable
- If the port works fine with another device
If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThank you for your inquiry.
Regarding your question:
Anker's portable batteries work all over the world as long as you have the correct wall charger (not included). For example, it will work in the US if you have a US-version wall charger, and the same battery will also work in the UK if you have a UK wall charger.
What matters is not the output of the power in the building, but the output of the wall charger you use. If the wall charger has an output that coincides with the input needed for your powerbank, it will be fine. The powerbank's input needs are written on base of the battery, the user manual, and also the battery's online listing.
We dearly hope we were able to help you with this information. If you need further information or this does not answer your question, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
