“I’ve been charging it over 24 hrs and it’s only 2 clear lights on. What is wrong with it?”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try the following steps to see if the issue persists: - What model and type of wall charger/AC adapter you are using - If the battery charges fine with another wall charger and cable - About how long it takes to recharge the battery (if it will charge fully at all) If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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