A:AnswerIt comes with a short USB-C to USB-C cord which can be plugged in to a UBC-C charging block (not included). You may also use a USB-A to USB-C cord with a USB-A charging block, but I believe this will greatly increase the time to get the battery to a full charge.
My understanding is that the USB-A port on the battery itself is output only and can't be used to charge the battery.
A:AnswerWe would firstly let you know that the battery is able to supply 60%-70% power to other devices. Approximately 30-40% of the battery capacity is unable to be used because of efficiency problems that affect all electronics devices. These include power lost from circuit heat and voltage conversions from the battery, the charging cable and your device. To calculate roughly how many times the battery should charge your device you can use this formula:
Capacity of the PowerCore*0.6~0.7) / Capacity of your device = Number of possible charges
20000 mAh * 0.6~0.7 /4000 mAh (Samsung Galaxy S21) = 300% to 350%
From your description, this battery can charge 3 times to your Samsung Galaxy S21
A:AnswerSorry, it can't.
Compatible with iPhone 11/12/12Mini/12 Pro/12Max Pro/XS / XS Max / XR, Android smartphones and tablets (including the Nexus 7), and other USB devices.
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:Answer1. The input of the battery is 5V ⎓ 3A / 9V ⎓ 2A / 15V ⎓ 1.2A, if your brick can charge 15W/18W, you can use it.
2. You can charge the battery from the PD port, charge other devices from PIQ and PD port.
A:AnswerYou can use model A2321, A2626,A2625(The link:https://www.amazon.com/dp/B07GWQ2GJC). If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
A:AnswerThe output of our battery is as follows if your charge power of HP Chromebook is suitable, then you can use it.
One PD Output: 5V ⎓ 3A / 9V ⎓ 2A / 15V ⎓ 1.2A
One PIQ2.0 Output: 5V=3A, 9V=2A, 12V=1.2A
Total Output：5V ⎓ 3A
A:AnswerLED indicator when charging itself:
The remaining power of the LED indicators will light steadily; while the next charging LED indicator will flash. And they will turn off in 10min±2min after the powercore is fully charged.
The LED power meter will stay on when charging a device, displaying the battery’s remaining power and will
turn off light steadily depending on device's model when the device is fully charged and not drawing a current.
The last LED light will flash when the remaing power is lower than 10% and will turn off when it's lower than 5%.
A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- What model and type of wall charger/AC adapter you are using
- If the battery charges fine with another wall charger and cable
- About how long it takes to recharge the battery (if it will charge fully at all)
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need!
If possible, please try the following steps to see if the issue persists:
- The model of your device (such as iPhone 6 or Galaxy S8)
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerYes, but please choose a suitable cable.
If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
