“Can I use this UPS with a whole-house surge suppressor installed?”
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Hello, We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern. Schneider Electric recommends against the use of any surge protector, power strip or extension cord being plugged into the output of any APC Back-UPS and Smart-UPS products. In order for your UPS to get the best power available, you should plug your UPS directly into the wall receptacle. Plugging your UPS into a surge protector may cause the UPS to go to battery often when it normally should remain online. This is because other, more powerful equipment may draw necessary voltage away from the UPS which it requires to remain online. In addition, it may compromise the ground connection which the UPS needs in order to provide adequate surge protection. All APC Back-UPS and Smart-UPS products provide proper surge suppression for power lines without the need of additional protection. Maintaining EPP and Warranty: Plugging any non-APC surge protector, power strip, or extension cord into the output of an APC brand UPS could void your Equipment Protection Policy (EPP). However, the standard 3 year product warranty is maintained. If, after taking into consideration this knowledge base document, you choose to use an APC brand surge protector in conjunction with your APC brand UPS, your warranty and Equipment Protection Policy will be maintained. Hope this helps! Please let us know if you still need any additional assistance. Contact our Technical Support Hotline at 1-800-800-800-4272 or chat with us at APC by Schneider Electric. Callback at Phone - 800-555-2725 and follow the prompts. For immediate assistance, contact our chat support agents at https://www.apc.com/us/en/tools/chat/ or visit www.apc.com for product specifics and basic troubleshooting.
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