Questions & Answers

Q: QuestionDo these earbuds have a warranty?

• A:Answer Yes, these earbuds have a 1-year limited warranty for both parts and labor.

Q: QuestionWhat is the maximum talk time on these earbuds?

• A:Answer The maximum talk time is 24 hours.

Q: QuestionAre these earbuds noise cancelling?

• A:Answer Yes, these earbuds feature active noise cancellation.

Q: QuestionHow long does it take to charge these earbuds?

• A:Answer A 5-minute charge provides 1 hour of playtime.

Q: QuestionWhat kind of charging interface do these earbuds use?

• A:Answer These earbuds use a USB-C charging interface.

Q: QuestionIs this in any way better than the airpod pros 2 that is already out? Or is the only change the charging port becoming USB-C. In other words is this worth waiting for over the airpod pros with the lightning port

Asked 2 years ago by Jayt.

• A:Answer It's an "updated" case with new model numbers for each part as well as USB-C instead of lightning, and technically it's better in that it support lossless audio when paired with Apple's Vision Pro headset (coming early 2024), whereas the lightning ones don't. But functionally, they should be more or less identical to the lightning ones except for the details I've listed above.

  Answered 2 years ago by Jace239

  Helpful (44)Unhelpful (3)ReportAnswer this questionShow more answers (5)

Q: QuestionI heard if your gpa is higher than a 3.5 your get free airpods, is this true?

Asked 1 year ago by justus.

• A:Answer Yes

  Answered 1 year ago by SandroR

  Helpful (52)Unhelpful (17)ReportAnswer this questionShow more answers (5)

Q: QuestionWas told to purchase these for hearing loss. Do these help with this?

Asked 2 years ago by Owlet.

• A:Answer Yes, with transparency mode you have the sounds that are around you projected into your ears!

  Answered 2 years ago by ChristopherAVerified Purchase

  Helpful (24)Unhelpful (2)ReportAnswer this questionShow more answers (4)

Q: QuestionI’ve lost one AirPod in my house and can’t find it anywhere. Can I purchase one to replace it?

Asked 2 years ago by Airpod.

• A:Answer find my device is useless for individual pods, lost one on Halloween taking my nieces out it showed last location, couldn't find it wouldn't beep wouldn't update nothing. find my works in your house or the charging case itself. you can purchase the individual pod from apple themselves for 89$ or just buy a new set for 100 more. im buying a set and putting them into my personalized case from apple. buy in person in store because bestbuy like amazon sells open returned trash that people swap out and you get left holding the bag, make sure the security stickers are intact before you purchase\

  Answered 2 years ago by douche

  Helpful (27)Unhelpful (2)ReportAnswer this questionShow more answers (5)

Q: QuestionI have the AirPods Pro 1st generation. Are they worth the upgrade? Thanks

Asked 2 years ago by Steve.

• A:Answer I was in the same boat. The overall call quality is better than the gen 1. The calls/sounds are more crisp and better base. People who i call cannot tell I am wearing Bluetooth headphones. And the added speaker on the case is nice. It emits a sound when placing on wireless charge pad and you can now locate the case when it falls deep in your sofa. You can also now charge the gen 2 with the same charging puck for your apple watch.

  Answered 2 years ago by DWAYNEVerified Purchase

  Helpful (10)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI have not tried these before. Will they work to listen to Zoom calls on my computer so I stop disturbing family? Thank you.

Asked 2 years ago by Excellent.

• A:Answer These absolutely work perfectly with Windows computers, whoever said they will not work doesn't understand this technology and shouldn't be answering questions. Apple specifically designs all of their Airpods models to easily integrate with Windows devices. Its moronic to suggest otherwise. Get these and enjoy your Zoom calls like the rest of us successfully do every day =D I'm a software professional and have been using these for years with various computers, they are perfect for Windows.

  Answered 2 years ago by AndreG

  Helpful (9)Unhelpful (3)ReportAnswer this questionShow more answers (5)

Q: QuestionHow do I charge them? Are the charging equipment included?

Asked 2 years ago by SF.

• A:Answer Includes a type-c charging cable in your box. You can alternatively use any wireless charger OR your type-c cables.

  Answered 2 years ago by ShreyasVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan you turn the noise cancelling off?

Asked 2 years ago by Rouge.

• A:Answer Press and hold the force sensor on the stem of an AirPod until a chime plays.

  Answered 2 years ago by LondonmanVerified Purchase

  Helpful (9)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionIs the charging cord and brick included?

Asked 2 years ago by Bean.

• A:Answer They come with a USB-C to USB-C charging cord, you will have to get a USB-C charging break separately. They are about $20.

  Answered 2 years ago by robologic000

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionwhat is return policy how long to see if fits

Asked 2 years ago by dave.

• A:Answer Two weeks. Regardless of if they're defective or don't fit. After two weeks, Best Buy washes their hands of any involvement and will hang you out to dry. No integrity whatsoever.

  Answered 1 year ago by Zach

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan you use the left earbud without the right one?

Asked 2 years ago by KayKay.

• A:Answer Yes you can

  Answered 2 years ago by PanshulVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionNeed good earbuds for exercise (run on treadmill) Which one stay better in ears, not requires constant pushing in for fear of falling out? Apple AirPods Pro (2nd generation) with MagSafe Case (USB‑C) Beats Fit Pro True Wireless Noise Cancelling in ear

Asked 2 years ago by Gorbie.

• A:Answer The Apple Pro is amazing!

  Answered 2 years ago by GregorySVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhy is the “ pro” better than 3rd generation not Pro?

Asked 2 years ago by Tripp.

• A:Answer Adaptive audio, Active noise cancellation, Conventional Awareness & personally I like the fit better. It is more comfortable for longer periods. (Note they do go on sale at Best Buy for around 199; that made it a NO Brainer for me) Enjoy

  Answered 2 years ago by ChrisHVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo they also come with the 6 months Apple Music trial that come will all AirPods purchased through the Apple Store?

Asked 2 years ago by Anon.

• A:Answer Yes they do I already had Apple TV and Apple Music but I took advantage of the Apple News (just don’t forget to unsubscribe after the 6 months so as to not be charged) but you can always check your subscriptions this way. Apple ID > subscriptions

  Answered 2 years ago by donttalktomymanlikedat

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (5)